Devin Caringer | Page 9

We received excellent help from Marina Reyes and the service crew at Windward Ford for our 2022 Edge lift gate problem. They were very patient with our multiple visits to solve this problem. Thanks, Mi service crew at Windward Ford for our 2022 Edge lift gate problem. They were very patient with our multiple visits to solve this problem. Thanks, Mike and Mary More

by jmichaeldudley Verified Customer Verified Customer

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I have purchased several vehicles at Windward Ford. I return because of the courteous and attentive service both before and after the transaction. I return because of the courteous and attentive service both before and after the transaction. More

by franbritten Verified Customer Verified Customer

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Easy to book servioce date, prompt attention to the issue and great service in repairing the issue and great service in repairing the issue More

by tncbill88 Verified Customer Verified Customer

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I bought a used FORD F150 "as is" and had problems almost immediately. The check engine light came on and the Truck would not accept fuel without clicking off numerous times. Originally, Windard Ford attempt immediately. The check engine light came on and the Truck would not accept fuel without clicking off numerous times. Originally, Windard Ford attempted to complete the reuqired service but although I paid full price, the problem remained. I brought it back and explained to management that the problem remained and not only that, the original detail work that they did on the interior looked terribe. Windward Ford took a while to get it right byt the Re-detailed my vehicle and fixed the original problem at no ost and now my truck looks great and runs well. Thank you for your service Windward Ford. Jim More

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Marina completed my paperwork and had my servicing done promptly. All of this with a friendly attitude. promptly. All of this with a friendly attitude. More

by landerson.dsa Verified Customer Verified Customer

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Excellent and quick service. Windward Ford is highly recommended. Full explanation of service and costs before the service was great. Windward Ford is highly recommended. Full explanation of service and costs before the service was great. More

by mrswally Verified Customer Verified Customer

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Service was very quick very friendly responsive and quite efficient. Overall very very good service efficient. Overall very very good service More

by EDELONG Verified Customer Verified Customer

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My service technician, Will has been very helpful and really doing his best to help get my car repaired properly. We took it to another dealership previously in another state and they were not able to f really doing his best to help get my car repaired properly. We took it to another dealership previously in another state and they were not able to fix my car correctly on two separate items. Will was able to get me to parts needed to completely replace my transmission and my car is running great. I’m counting on him to discover my problem with my a/c that the other dealership also could not repair. I really appreciate how well he communicated with me and kept me informed of their progress. More

by 01aggie Verified Customer Verified Customer

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This service center is so bad it's almost laughable. I believe that the issue is that they are unable to retain service advisors and mechanics. We've dealt with JR, Ashley, B, Landon, and now Will. E I believe that the issue is that they are unable to retain service advisors and mechanics. We've dealt with JR, Ashley, B, Landon, and now Will. Every single issue that I have had with my car has not been resolved satisfactorily. Most times, I am unable to get an answer to any questions I have. When I call the service desk, the answer I usually get is I don't know. I have been charged to repair the driver's seat panel that kept on falling off when it is a known issue. I have taken the car in multiple times for the reverse camera not working. It's a known recall that has no solution apparently. I have taken my car in for an oil change and had the mechanics not put the cap on causing damage to my car. The repair from this time was almost 3 months. The service advisor (Will) tried to put the blame on me as the customer. Do I need to double check their work before I leave? I called periodically to check on the work, I was told they were waiting for parts. I called the parts department they said the parts were in. Maybe the mechanics were overwhelmed with jobs. This might be understandable if someone communicated this to me. Instead I get an I don't know let me check on that and no call back. Or I get a sorry we have no loaner car but you can take your car until we're ready to do the work. How? My car was towed to the dealership by O'Sung. In fact, the tow truck driver outright stated that this service center is the worst he's seen on island. Every time he brings in a tow the mechanics are goofing off and not working. This service center does not stand by their work, does not take responsibility for their work. There is a severe lack of communication. Even on small jobs, when the work is finished, no one calls to let us know. We usually just show up on faith and prayer, hoping that the work is done. Do not call and leave voicemails for the service department. You will never get a call back. Do not leave messages for the service manager. He will not call back. In fact, the last time I actually got to speak with this manager, he led with the fact that I was complaining that he had not called back. He explained that he saw that I had only called and left a message twice. Well, if that's the case why did he not call back until I attempted to escalate the issue? I purchased an extended warranty when purchasing my car. Thank goodness I did. I paid a deductible for the work on the car. I don't understand why anyone would purchase a Ford at this point. I personally was sucked in by the powertrain warranty. The problems I have had with this car are more than all my other cars combined. I was considering purchasing a Bronco and a Mustang eventually. After my experiences with this service center, that will never happen. Ever. Service is everything. The sales experience only lasts a day. The service lasts for the life of a car. More

by ekim_xo Verified Customer Verified Customer

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Widward Ford remains the only dealership I've dealt with over the past 55 years of car ownership that I trust with the maintenance of my car. Marina Reyes, the primary person I dealt with, was quick, inform over the past 55 years of car ownership that I trust with the maintenance of my car. Marina Reyes, the primary person I dealt with, was quick, informative, and extemely helpful throughout this service event. More

by thomasj002 Verified Customer Verified Customer

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