Devarj Datcher

TL;DR, avoid this dealer. Corporate does not stand by product. I’m going to bullet point the rest, because there’s just so much. - [ ] Bought an EV3 on Labor Day. They coul Corporate does not stand by product. I’m going to bullet point the rest, because there’s just so much. - [ ] Bought an EV3 on Labor Day. They couldn’t actually give it to me because it had not gone through a pre-sale inspection. - [ ] During negotiations, no one seemed to know that Kia was giving $1500 cash towards the purchase which was even listed on Bob Rohrman‘s own website. This included the general manager, Ricky Perez. - [ ] Contacted me the next day saying my vehicle would be ready by noon. - [ ] Arrived at noon, vehicle is not even close to ready. - [ ] It was 12:30 when we were finally able to see the vehicle. Upon seeing it, we realized that the vehicle had not been cleaned… rocks on the floor, protective plastic still covering everything, adhesive on the window from the MSRP sticker, sticky substance on the outside of the vehicle. The outside of the vehicle not clean, not to mention a staple sitting on top of the hood. - [ ] In addition, it was only charged to 29% giving a total of 75 miles of range, barely enough to get back home. IN OTHER WORDS, THE VEHICLE WAS NOT APPROPRIATELY INSPECTED LET ALONE ROADWORTHY (see further below). - [ ] After talking with the general manager, Ricky, he offered a free oil change. Laughable, because it’s an EV. He offered to buy lunch, but we just wanted to go home. He would not take responsibility for not knowing that there was a $1500 customer cash allowance or making sure his staff knew (blamed the tech people). He also blamed all other issues on being understaffed. The person who sold the vehicle was apparently responsible for cleaning it. - [ ] Hours later, Devarj Datcher (the only bright spot of the day) took the time to show us how to use everything in the vehicle as it was placed on a level three charger so we could finally go home. We think he might have floor mats mailed to us (yet to receive) due to him. Who knew basic mats were not included with the vehicle. - [ ] Once home, I removed the multitude protective plastic coverings as nothing was removed. - [ ] More importantly, I had to deflate my tires to spec. They were more than 30% overinflated. For those that don’t know, this is very dangerous if you should hit a pothole. You run the risk of a blowout. - [ ] I contacted corporate afraid that no pre-sale inspection was done. They insisted that I go back to the same dealer (an hour away). If I wanted another dealer to do this, I would have to pay them out of my own pocket! - [ ] I refuse to go back to a dealer that could not adequately inspect and prepare let alone send me on my way safely the first time. - [ ] This is my first Kia. I will never buy a Kia again. The dealer is horrendous. Corporate will not pay to make sure things are done the way they should’ve been done. I’ve documented all communication, including screenshots, showing tire pressures. More

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I had a great experience with buying my Sportage! Devarj was pleasant, polite and professional, he made this go seemlessly. As I told him, I might be a new Kia buyer for life now!! Devarj was pleasant, polite and professional, he made this go seemlessly. As I told him, I might be a new Kia buyer for life now!! More

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He was very professional and very straightforward! Also, he was very knowledgeable and answered all my questions that I needed. Thank you Devarji for everything! Also, he was very knowledgeable and answered all my questions that I needed. Thank you Devarji for everything! More

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I want to give Bob Rohrman Auto Group—especially Schaumburg Kia—and in particular Chase Rohrman and his outstanding team a well-deserved 10/10 rating for delivering truly exceptional customer servic Schaumburg Kia—and in particular Chase Rohrman and his outstanding team a well-deserved 10/10 rating for delivering truly exceptional customer service from start to finish. From the very first conversation, Chase Rohrman personally reassured me that our complete satisfaction was his top priority. He promised to make the entire process seamless and stress-free, confidently stating that while finding the right vehicle might take some effort, he would ensure we reached a price that worked perfectly for everyone—and he delivered on that promise with remarkable professionalism and care. Tiffany Tremmel provided outstanding service, maintaining immediate, consistent, and proactive communication every step of the way. When my wife expressed that our initial choice wasn’t quite perfect, the team didn’t hesitate for a moment. They went above and beyond, demonstrating genuine commitment to customer satisfaction by quickly locating the ideal vehicle that perfectly suited both of us at a price we were truly comfortable with. Devarj Datcher exemplified extraordinary customer service by staying with us through the entire delivery process. He took the time to conduct a thorough in-home orientation, ensuring we felt completely confident and comfortable with every detail of our new vehicle. His patience, attentiveness, and dedication were truly impressive and rare in the industry. The finance team was equally professional—smooth, transparent, and focused on making the process effortless and pleasant. This was hands-down one of the best car-buying experiences we’ve ever had, thanks to the Rohrman team’s unwavering commitment to excellence in customer service. They didn’t just sell us a car—they truly put our needs and happiness first every single step of the way. If you’re looking for a dealership that delivers world-class customer service and treats you like family, I highly recommend Schaumburg Kia and the entire Bob Rohrman Auto Group team. Thank you again, Chase, Tiffany, Devarj, and the whole team—you’ve set a new standard for what exceptional service looks like! More

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Everything went smoothly from start to finish. I came in already knowing what car I wanted to purchase which made it easier. Start to finish no headache I came in already knowing what car I wanted to purchase which made it easier. Start to finish no headache More

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Great service and the price was good. We did the test drive and they took time to demonstrate the features. We did the test drive and they took time to demonstrate the features. More

by SANJES1987 Verified Customer Verified Customer

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Val was very helpful when my mother went to pick out a car. She was very communicative and willing to help us learn about our car as well. The K4 quickly became a comfortable car with her assistance, as w car. She was very communicative and willing to help us learn about our car as well. The K4 quickly became a comfortable car with her assistance, as well as Dee's informative explanation of the vehicle. More

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Our experience at Rohrman Schaumburg was beyond excellent! Our experience began with much nervousness which was quickly abated by our warm and professional interactions with Devarj, a product speci excellent! Our experience began with much nervousness which was quickly abated by our warm and professional interactions with Devarj, a product specialist. Devarj was extremely knowledgeable about the different models we test-drove and exhibited endless patience with our many questions. We met with him an additional day to further narrow-down our thoughts toward a final decision, and Devarj was an outstanding advocate throughout the process. In addition to an excellent experience with Devarj, we were very impressed by the family atmosphere as we met Ricky (General Manager), Gene (Sales Manager), and Frank (Financial Specialist). Our experience from beginning to end was smooth, respect, responsive, and transparent. This is how buying a car should be, but never has been until now with the Rohrman Team. Thank you, Rohrman Team, for your excellent care and professionalism!!! More

by WEBERX6 Verified Customer Verified Customer

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Our salesman was awesome. Devarj was very helpful, answered all our questions. We ere very happy with him . The Schaumburg Kia is awesome dealership Devarj was very helpful, answered all our questions. We ere very happy with him . The Schaumburg Kia is awesome dealership More

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I had a great experience buying my new car. Devarj and the team was amazing! Thanks you guys! Devarj and the team was amazing! Thanks you guys! More

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