Desirea Jackson | Page 11

I was given Excellent Customer Service by Ms. Desirea my Sales Rep., and Mr Pedro. They were more than friendly and courteous throughout my purchase process.. I am more than happy with my new c Desirea my Sales Rep., and Mr Pedro. They were more than friendly and courteous throughout my purchase process.. I am more than happy with my new car purchase. More

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It was a pleasure working with Desirea, she is very knowledgeable and the car is amazing! knowledgeable and the car is amazing! More

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The purchase of this car was not easy, as it wasn't planned and the color I wanted for the replacement was not available. The car was delayed for quite a while. Desirea was always patient and provide planned and the color I wanted for the replacement was not available. The car was delayed for quite a while. Desirea was always patient and provided professional guidance through the purchase process, but more importantly, she was steady and professional as the car was delayed by the factory and we were irritated and disappointed. We enjoyed working with her, as she always brought a smile and quick and accurate response to our inquiries. Finally, right after getting the car, we couldn't get it to charge and returned to the service area with pictures to try to diagnose the problem. The service department said the lights indicated an error of some sort, and we would have to bring the car in for diagnostics. Desirea took a look and said she thought the amperage on the car was probably too high for the outlet we were using at our house and she lowered the setting on the car. Voila! She was better than the service technicians! She was right!!! More

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I was very impressed by the customer service I received at this dealership. Desirea made the car-buying purchasing very easy and was always happy to answer my questions. Amit spent over an hour with me sho at this dealership. Desirea made the car-buying purchasing very easy and was always happy to answer my questions. Amit spent over an hour with me showing the features of my new car, he is super knowledgeable and passionate about the car. More

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I had a great experience. I leased my X4 three years ago and today I purchased my vehicle. Desirea was excellent and very professional. The finance department made my lease to I leased my X4 three years ago and today I purchased my vehicle. Desirea was excellent and very professional. The finance department made my lease to purchase process simple and I was very impressed with the dealership. I plan to have all of my service done at BMW of Silver Spring. More

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The dealership is easily accessible from Route 29. The facility is clean and comfortable. The front desk representative was very helpful and cordial The facility is clean and comfortable. The front desk representative was very helpful and cordial More

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Didn’t do a lot of the typical annoying car sales tactics, which was good tactics, which was good More

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Good experience has received by dealing with the BMW silver spring. Nice staff and very well behaviour silver spring. Nice staff and very well behaviour More

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We have purchased many cars and can honestly say Desirae is one of the most knowledgable and professional sales associates we’ve encountered. She makes the process as seamless as possible and as such, will is one of the most knowledgable and professional sales associates we’ve encountered. She makes the process as seamless as possible and as such, will always be our first choice for any future vehicle purchases. More

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Desirea is a pleasure to work with: she’s knowledgeable and not pushy. We also got fair pricing for the vehicle we purchased. Kudos! and not pushy. We also got fair pricing for the vehicle we purchased. Kudos! More

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