Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News
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Derrick Phillips

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.8
63 Reviews
4.8

63 Reviews

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63 Reviews of Derrick Phillips

December 23, 2024

Dealership Rating
Employee Rating

Great service and Derick took his time and made sure our vehicle was done right More

by msr344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris House

December 22, 2024

Dealership Rating
Employee Rating

We received a prompt and professional greeting. Our service was addressed quickly and as promised. More

by aimeefaison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 18, 2024

Dealership Rating
Employee Rating

They are very professional and courteous. They take the time to explain the answers to your questions. More

by kap158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris House

December 14, 2024

Dealership Rating
Employee Rating

Customer Service is. always great. They scheduled you in a timely manner and wait time is reasonable. I never had an issue that wasn’t taken care of immediately. Thank yo More

by GREENDANE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 11, 2024

Dealership Rating
Employee Rating

Great customer service, stayed in contact with me and informing me about the service and hours. Derrick is an awesome manager More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

December 11, 2024

Dealership Rating
Employee Rating

I was seen checked in quickly and my service was completed in a timely manner. More

by Klewark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris House

December 01, 2024

Dealership Rating
Employee Rating

Jeff Mohen has provided excellent service every time that I have taken my car in. More

by dmctkc71
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien , Joe Washington

November 29, 2024

Dealership Rating
Employee Rating

Derrick and the sales manager are great they helped me with my warranty issues and I couldn't have done it without their help..... They are great customer advocates More

by PMACKRELLA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris House , Everybody in the service dept

November 22, 2024

Dealership Rating
Employee Rating

Very rude with a nasty attitude. Told me I ask loaded questions full of xxxx. Told I can’t speak to the mechanic that’s working on my car to understand what’s happening or ask questi More

by Mohab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: William Conrad

November 20, 2024

Dealership Rating
Employee Rating

Never had any problems servicing my car there. GREAT service everytime I take my car there More

by Tee Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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