Dennis Orts | Page 3

We have also had good service from this dealership. We wish for better discounts, but service is steady and consistent. We wish for better discounts, but service is steady and consistent. More

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Nobody is responsible! Nobody answers the phone! Using just automated machine (Susan) ! No accountability! After selling their product, no support at all! Just show o Nobody answers the phone! Using just automated machine (Susan) ! No accountability! After selling their product, no support at all! Just show off! More

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Very Friendly, and Neat environment easy to deal, it was my first time and being amazing. my first time and being amazing. More

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I was visiting my sister from NC and my car broke down. They got me in and out in 6 hours and on my way. Everyone was super friendly, helpful and explained everything clearly. Appreciate the great customer They got me in and out in 6 hours and on my way. Everyone was super friendly, helpful and explained everything clearly. Appreciate the great customer service. More

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One of the worst service experiences I have ever had. I brought my Cadillac to Moore Cadillac after receiving a service promotion and scheduled an appointment to address an issue with my driver's seat I brought my Cadillac to Moore Cadillac after receiving a service promotion and scheduled an appointment to address an issue with my driver's seat recliner. Before handing over the vehicle, I clearly explained that the seat would move forward but would not move backward and specifically warned them not to move it forward because it would leave me unable to properly adjust the seat. 45 minutes later later, I was told they would not do anything without first charging me $200 for a diagnostic. I declined and went to pick up my vehicle. When I got in, I discovered that the seat had been moved forward anyway—the exact thing I warned them not to do. As a result, my vehicle was returned to me in worse condition than when I brought it in. The seat position now makes the car extremely uncomfortable to drive and significantly impacts my ability to use the vehicle. The way the situation was handled afterward was even more disappointing. When I asked to speak with a manager, I was told he was too busy with meetings. I requested a callback and never received one. I asked for the employee's name and was refused. I then submitted a formal complaint and still received no response. The issue is no longer just the seat. It's the complete lack of accountability, professionalism, and customer service. A dealership representing a luxury brand should not return a customer's vehicle in worse condition, ignore complaints, refuse basic information, and then disappear when asked to make things right. Moore Cadillac has lost my trust completely. Based on this experience, I would strongly caution anyone considering using their service department More

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