Dennis Olmsted | Page 8

Easing the transition. Having driven my two previous manual transmission cars for a total of 25 years and 380,000 miles, the time had finally come to update. I valued the ve Having driven my two previous manual transmission cars for a total of 25 years and 380,000 miles, the time had finally come to update. I valued the versatility of the CR-V, and knew that was the car I needed. Dennis had guided my daughter through the purchase of a CR-V a few years ago, so I had no hesitation in seeking his help and advice in buying one for myself. He was very familiar with the 2001 CR-V I had driven previously (and its quirks!). He compared and contrasted the two models, and explained the changes I would experience in adapting to an automatic transmission. The entire process was pleasant and informative, and has eased the transition - with no regrets - from a car that was an integral part of my life to one that has already taken its place. Thank you, Dennis! More

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Great buying experience and an outstanding service dept I recently bought two new Crosstours through Dennis Olmsted. We got great prices on the new vehicles and very reasonable trade in value. He found the I recently bought two new Crosstours through Dennis Olmsted. We got great prices on the new vehicles and very reasonable trade in value. He found the second vehicle at another dealership within 24 hours. If you buy from Fisher Honda, I strongly recommend Dennis Olmsted. Also I have serviced my vehicles at Fisher for 14 years, and have never gotten anything less than outstanding quality seevice. More

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2015 Accord Purchase A+ Great experience with Dennis Olmsted. Took a few weeks for the right car to come into inventory, but he put us in exactly the package, trim and color Great experience with Dennis Olmsted. Took a few weeks for the right car to come into inventory, but he put us in exactly the package, trim and color we wanted, at a fair price, with minimal brain damage. Very patient sales professional, willing to take the time to get us in the Honda we preferred. I would certainly buy from Dennis Olmsted again. Love our new V6 Accord! More

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Easy car buying experience Dennis Olmstead did a great job in providing a pressure free environment for me to choose my next new car. Dennis was reasonable in pricing and able Dennis Olmstead did a great job in providing a pressure free environment for me to choose my next new car. Dennis was reasonable in pricing and able to match another dealer farther from home. Overall it was a great car buying experience, only rivaled by the last time I purchased a CRV from Dennis 11 years ago. Will continue to look at Fisher first for new cars. More

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Awful Customer Service I would not recommend that anyone buy a vehicle from Fisher Honda. I recently leased a 2014 Pilot from them. When we first saw the car it had a clear I would not recommend that anyone buy a vehicle from Fisher Honda. I recently leased a 2014 Pilot from them. When we first saw the car it had a clear mask put on the vehicle, for which we were charged $400 for. I later found out that I could've had a third party install an 18" mask for $270 instead of the $400 I was charged for a 12" mask. Shortly after we brought the car home we discovered that the clear mask was peeling up around the mirrors and on the drivers side fender. I returned to Fisher and had the problem areas repaired. I inspected the fixed areas and everything looked good other that a few bubble, which I was told was normal and that they would go away. Two hours after returning home we noticed that the mirrors and the fender would peeling up even more than before. I called the service center and asked for my money back on the clear mask so that I could have it done somewhere else. Since it was a Saturday I was told that I would have to wait until Monday to get an answer. After receiving no call on Monday I called the service center and was told that I wold receive a call from Craig Fisher, the owner. He didn't return my call until Tuesday. He said that he would only refund half of the money, $200. When I told him I wanted a full refund he refused and said "this stuff just doesn't peel off." He stated that many times. When I asked him if he was calling me a liar he said "if that's the way you want to take it." Eventually, I was refunded the full $400. I wish the story stopped there. After receiving my refund I took my car to a local shop that I have used in the past. I again asked him to remove the problem areas. When the installer/owner peeled off the clear mask on the mirrors and fender he noticed that when the original clear mask was installed that they scratched my paint with a razor when cutting out the pattern.I immediately took the car back to Fisher. There I met with Scott Chatten, the general sales manager. Scott down played our concerns and said that the scratches would just buff out, which he agreed to do at no charge. When I asked him what he would do if the scratches didn't come out, he refused to answer the question stating "that's not going to happen." He repeatedly told us us that we were making a big deal about of nothing and that "this is so minor it's not even funny." I took the car back on a Monday to have them buff out the scratches. Scott called me when it was done, and when I asked if everything looked good he said yes. When my wife and I pulled up we immediately started inspecting the car. Scott came outside as we were inspecting the vehicle and we told him that the scratches were still there. he told us that they would not do anything else until they spoke with the owner who is on vacation. He also said that since we took it to another place to repair the clear mask that they aren't sure if it was them who caused the damage. After, we got angry and I'll admit some choice words were used he threatened to call the police. It's people like Scott Chatten that make people distrust car salesmen. Since leaving we discovered two spots on the car that were made worse. It looked like the clear coat had been burned through on one fender and they completely removed paint from my bumper. We have filed a formal complaint with Honda and the Better Business Bureau. More

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Excellent, Friendly Service Dennis Olmsted at Fisher Honda was extraordinarily friendly and great to work with. He really went out of his way to help me and make sure I walked ou Dennis Olmsted at Fisher Honda was extraordinarily friendly and great to work with. He really went out of his way to help me and make sure I walked out with the car that was right for me. He even took the time to show me some of the fantastic features in my car. I can tell he really loves his job and he is very good at what he does. I am really glad that there are people like him who enjoy working with customers face to face and enjoy it every day. Fisher Honda and Kia in Boulder is my top recommendation for anyone looking to buy a car. More

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It was time to get a new car, since my 1998 Civic Coupe was getting worn out. I was looking for a new light colored Honda Civic 4 door. Dennis actually used to sell the old 1998 Civic, so he was able to was getting worn out. I was looking for a new light colored Honda Civic 4 door. Dennis actually used to sell the old 1998 Civic, so he was able to show me where to find the old features on the new version, inaddition to showing me the latest and greatest. I appreciate the fact that Dennis was patient and laid back. He answered all my questions in laymans terms, without being condescending. I also appreciate the fact he gave me the attention a buyer (whether female or male) should receive. Some places would only talk to my husband, and ignore me. Even though I was the one buying the car. Thank you Dennis for the wonderful buying experience. More

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Was looking for a larger car for our growing family. I knew I was interested in the Honda Pilot and Dennis really opened my eyes to what would be best for my situation. He was quick to answer all my ques knew I was interested in the Honda Pilot and Dennis really opened my eyes to what would be best for my situation. He was quick to answer all my questions and also opened me eyes to all features available on this great SUV. Fisher didn't have the color (Mocha Metallic) for the level of Pilot I had my eye on but Dennis was able to do a dealer swap in one day! Before I knew it, I was driving away in a great, great car. Nice job. More

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Denis is knowledgeable with many years of experience. He is willing to make recommendations that help the customer, rather than just trying to make sales. He is not pushy, but instead very friendly and eas is willing to make recommendations that help the customer, rather than just trying to make sales. He is not pushy, but instead very friendly and easy to work with. More

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We had a great experience with Fisher. Dennis Olmsted our sales consultant was extremely knowledgeable, personable and helpful. I did not feel pressured at all and truly felt that our needs were met and our sales consultant was extremely knowledgeable, personable and helpful. I did not feel pressured at all and truly felt that our needs were met and any concerns addressed. The whole process was extremely easy. Jonathon in finance also made the process simple and easy. Before we left with our new car, Dennis went through all the features with me. (He also showed me all kinds of features that I didn't even know that my old car had!) We feel totally satisfied. More

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