Dennis Olmsted | Page 6

Bad experience This is only about the sales team cant say anything about the actual service team. Was set to purchase a Honda clarity from the dealership and th This is only about the sales team cant say anything about the actual service team. Was set to purchase a Honda clarity from the dealership and through a few emails back and forward got an email from Jonathan Fisher saying "I will send you my very best offer on my in-stock Clarity. I will include the $500.00 Active Military Rebate for your wife. If you find my offer acceptable, I'm happy to make you an appointment to move forward. " Offer looked good to me so what did I do, I set up an appointment to move forward with the purchase of the vehicle. Two hours prior to the appointment get an email from Dennis Olmsted saying "The clarity just sold" no sorry we sold the clarity that we set up an appointment for you to purchase and do the paperwork. No phone call just an email back. What a horrible way to do business, don't have me set up an appointment to purchase the vehicle and then just sell the thing. Jonathan's email to me felt like a promise to hold it to the appointment so we can do the paperwork and buy it. Just a crappy way to do business. More

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Buyer Beware My salesman, Dennis Olmsted, used sales techniques that left me feeling tricked and disrespected. -When I told him I was looking for a used car he t My salesman, Dennis Olmsted, used sales techniques that left me feeling tricked and disrespected. -When I told him I was looking for a used car he told me they had a 1.9% financing for new vehicles. I found out when I returned to purchase that it was 1.9% only if you financed for 36 months. -On the day I was considering purchasing the vehicle, I felt like Dennis was distracting/pressuring me by going over information in the manual about the car before I even saw the final numbers and agreed to buy it. -Shady pricing tactics - the numbers didn’t match from the previous day. Previously he told me they would honor the lower price I emailed him from another dealership but then he “forgot” until I questioned it for final pricing. Also, I told him I did not want the extended warranty but it was on the final paperwork. When I went to the financing department to review and sign the papers, I felt rushed and the finance manager, Jeff Tomko, seemed perturbed that I was taking time to look over the agreement. This is when I discovered that the numbers didn’t match up--in total over $3000 more that I would have paid had I not checked! Also, an add-on accessory was included in the final price. -On the day I came to purchase the vehicle, I was left unattended for long periods of time. Dennis reappeared when I walked outside to warm up. Maybe he thought I was leaving. It took about four hours even though I had been in the day before and received pricing information. -Horrible trade-in experience - extremely low first offer and don’t forget anything in your trade-in vehicle! -If you had a negative experience, don’t expect to receive a customer satisfaction survey. Dennis showed me a copy of this survey at least four times and asked me to give him all 10s. Somehow I never received a survey thus I felt like the salesman/dealership is dishonest by somehow keeping those customers who have a negative experience (such as me) from receiving a survey. More

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Car buying experience made easy! Fisher Honda and its employees made our car buying experience easy. We had been shopping around for a few months at other dealerships trying to get th Fisher Honda and its employees made our car buying experience easy. We had been shopping around for a few months at other dealerships trying to get the information we needed to make the best decision on just the right vehicle. We never felt as though we received All the information we wanted from the others, like a solid price for what we were interested in buying. Dennis Olmsted gave us all the information we needed on our first visit as well as took the time to make it personable. That is really why we came back the next day to test drive and talk more. Dennis answered all of our questions and really listened to our needs. Within 4 hours we were driving away in our new 2019 CR-V. We feel like we made the best decision and Honda provided all the bells and whistles to make our purchase worth every dollar. More

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Best car buying experience I’ve ever had! If you’re looking for a terrific & knowledgeable partner for your next car, look no further than Fisher Honda in Boulder. Dennis O. took time to unde If you’re looking for a terrific & knowledgeable partner for your next car, look no further than Fisher Honda in Boulder. Dennis O. took time to understand what I needed, for what purpose and what I wanted to spend. After a night to think about which direction to go, when I arrived all the paperwork was ready for me upon my arrival. Caleb in the finance department provided me with excellent communication and explained any questions I had. He provided a few different financing institutions and allowed me to check on my own. Overall, as a salesperson myself, I can say that NOBODY wants to be sold to but customers do appreciate someone who is a true resource and is easy to work with... Which is exactly what you get with this group! More

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Leased a Honda Pilot This is our second lease with fisher Honda in boulder. This dealership has class act staff. Dennis Olmsted has always been helpful and friendly and ma This is our second lease with fisher Honda in boulder. This dealership has class act staff. Dennis Olmsted has always been helpful and friendly and makes the transaction smooth and painless. Mark Brady is very friendly and professional as well. I highly recommend fisher Honda for your next lease or purchase ! More

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Positive Experience at Fisher Honda My wife and I leased a 2018 Honda CRV. Dennis Olmsted was professional, knowledgeable, and courteous to work with. He answered all of our question My wife and I leased a 2018 Honda CRV. Dennis Olmsted was professional, knowledgeable, and courteous to work with. He answered all of our questions and there was no pressure whatsoever to purchase a vehicle. I highly recommend Dennis and Fisher Honda. Phil More

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Fisher Honda This was the by far the best car buying experience I’ve ever had. I worked with Dennis and I would like express how exceptional his service was. Very This was the by far the best car buying experience I’ve ever had. I worked with Dennis and I would like express how exceptional his service was. Very professional, knowledgeable, and upfront with the way he conducted himself throughout the process. There was a level of comfort and confidence when working with this dealership that makes all the difference in the world. I would highly recommend this place for anyone looking for a new vehicle More

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Made buying a car a pleasurable experience! This is our third Honda purchase. Love our new CR-V with all the safety features! Dennis Olmsted was both knowledgable and personable! Would highly This is our third Honda purchase. Love our new CR-V with all the safety features! Dennis Olmsted was both knowledgable and personable! Would highly recommend this dealership and this experienced salesman! More

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Great experience and I love my new Ridgeline. I have purchased several Hondas from Fisher Honda. I keep coming back because of their great service department and a superb salesman in Dennis Olmst I have purchased several Hondas from Fisher Honda. I keep coming back because of their great service department and a superb salesman in Dennis Olmsted. Dennis is very knowledgeable about the Honda line of cars, he is very personable and honest. The entire dealership reflects the Fisher family values. More

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Easiest Car Purchase Ever I had been shopping for a 2017 CRV and spoke to a number of Honda dealers. After receiving an email from Dennis Olmsted I thought I'd give Fisher a tr I had been shopping for a 2017 CRV and spoke to a number of Honda dealers. After receiving an email from Dennis Olmsted I thought I'd give Fisher a try. I stopped in to look at their inventory of 2017s and found the car I needed at the right price. Dennis was thorough, professional and made the sales process simple - no games. In fact, the process was so simple with Dennis' help I was able to complete my purchase over a lunch break. I'm very happy with my new CRV and would recommend Dennis and Fisher Honda to family and friends. More

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