Dennis Olmsted | Page 4

BUYING A NEW CAR IS THE 2ND BIGGEST PURCHASE OF YOUR LIFE. THIS REVIEW IS WORTH YOUR TIME. I bought a brand new Honda from Franklin at Fisher Honda recently. Franklin seemed nice and this is my firs LIFE. THIS REVIEW IS WORTH YOUR TIME. I bought a brand new Honda from Franklin at Fisher Honda recently. Franklin seemed nice and this is my first experience with Fisher and buying a new car just for myself. I wanted the Insight Touring and Franklin and I went over the specs and pricing the first day, it was a little more than I was initially prepared to spend and even though I had good credit and was buying a brand new car, Franklin was unwilling to discount anything. I wasn't really on the fence about anything at first though, everything felt good so far. Easy sale! Unfortunately it was too late to start the paperwork that day so I had to come back the next day to finalize the purchase. When I came back the next day Franklin had told me that he messed up and showed me the EX specs and pricing sheet, not the one for the Touring. So you can imagine my disappointment and understanding the car that I wanted was 5 grand more than what I was told initially. We still proceeded with going along with the purchase as I had justified it was a mistake on his part and not a sleezy salesman tactic and that's just the car that I wanted. Still he was unwilling to try to make up for it by doing something extra to offset my disatisfaction to his lack of attention to detail. I paid full sticker price for a car with nothing extra, no floor mats, nothing. After the purchase I called to check on the specifics of insurance and warranty and had asked him a question regarding non OEM windshield replacement and what specifically that voids if it happens. He told me, "I believe you void the whole 3 year- 36,000 mile warranty." I said, "for the whole car?!" He said, "yeah I believe so, but let me transfer you to someone who knows more about that." After I talked to that person they made it very clear that it didn't, just the windshield portion of the warranty should it fail. They didn't have the trunk tray I purchased with the car the day I got it (no big deal) so they told me it would arrive in a few days and that he would get ahold of me when it did and I could come down and pick it up. He never called me for that, I waited 2 weeks and then called the dealership myself and went and got it. The day that I did, I actually saw Franklin and I'm pretty sure he saw me. He didn't say hi, or anything to check up on how I was liking my vehicle that he just helped me get into. There had been no follow up call to that point either, and I don't expect one. The only reason why this is 2 Stars and not 1 is because the financing manager Colby did do me a solid and called the lender the day of the purchase and got my APR reduced making the payments more affordable and doable, so shout out to Colby. Other than that, working with Franklin was mediocre at best but most honestly not. I expected more, I expected a car salesman who knows what they're talking about when they are selling you a high priced item such as a brand new car. It's not a cheeseburger or a cell phone. I expect someone who doesn't show you the wrong spec and pricing sheet initially and then when they tell you the car you actually wanted is a lot more, not be willing to kind of cushion the blow by throwing in a freebie or two. I expect someone to not hand you every single business card they have in their drawer to try to upsell their personal circle people on aftermarket upgrades. I expect some sort of follow up afterwards, especially when you are waiting on parts. This boils down to caring about your job and your sense of responsibility to your client(s) and not just making a sale. Should you visit Fisher Honda in Boulder? Maybe. But if you do, I would recommend you seek someone other than Franklin to work with. More

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We bought a brand new 2022 CRV and had a great experience. We would highly recommend this dealership to anyone!! experience. We would highly recommend this dealership to anyone!! More

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Good price, great people, good service. It was the first time I've ever purchased a car where the salesman walked me through all the settings and options time I've ever purchased a car where the salesman walked me through all the settings and options More

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I love our new CRV and appreciate the professional friendly service of Dennis & the Fisher team. friendly service of Dennis & the Fisher team. More

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Working with Dennis Olmstead a Fisher Honda was a pleasure. He worked to put me in a car that fit my needs and my budget. I would highly recommend! pleasure. He worked to put me in a car that fit my needs and my budget. I would highly recommend! More

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I think my recently-purchased vehicle is the fifth CR-V I've bought from Fisher and Dennis. Every time has been an exceptional experience - superb customer service! I wouldn't go anywhere else to buy or I've bought from Fisher and Dennis. Every time has been an exceptional experience - superb customer service! I wouldn't go anywhere else to buy or lease a vehicle. Thanks Fisher, thanks Dennis!! Betsy Bradley More

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Great service from Dennis! Got me into a new HRV in 2sec with no muss or fuss! Thanks Dennis for being so flexible with my schedule! with no muss or fuss! Thanks Dennis for being so flexible with my schedule! More

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2 words is not enough space to say all the positives for Fisher Honda! Especially a good experience with Dennis Olmsted.- our 'go to' guy! Fisher Honda! Especially a good experience with Dennis Olmsted.- our 'go to' guy! More

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Dennis Olmsted was especially helpful, very patient and not pushy at all. In addition, he was extremely helpful in explaining the many things we needed to understand about the car. If you're looking for a not pushy at all. In addition, he was extremely helpful in explaining the many things we needed to understand about the car. If you're looking for a Honda, I highly recommend this dealership and especially Dennis as the sales person More

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We recently bought a Honda Ridgeline and worked with Dennis Olmsted at Fisher Honda. It was a smooth and easy transaction. We would definitely recommend Dennis to friends and family for a hassle car b Dennis Olmsted at Fisher Honda. It was a smooth and easy transaction. We would definitely recommend Dennis to friends and family for a hassle car buying experience. More

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