Dennis Matteau | Page 26

Price was significantly different than quote. After finding out my car was going to need a new power steering rack during a service appointment I was appalled at the price. I said that I would hav After finding out my car was going to need a new power steering rack during a service appointment I was appalled at the price. I said that I would have the work done at any one of number of reputable repair shops in the area instead. They were willing to work with me on the price and we agreed on a price. When I picked up my car the next day I was given a bill higher than I was quoted for the services the previous day. When I was so surprised the guy said no the price I gave you yesterday was for just the steering rack but we also did x,y and z. After asking for a detailed quote from the day before I was only offered the one at the original which is what I was told was the out the door price, but apparently only for the steering rack. The dealership did work with me on the price and came down to about 200 over the previous days price. I was asked if that made things better and I told him we were closer but it is still over what I was expecting so no. This was blamed on a “miss communication.” In what industry is it acceptable to only give a quote for a portion of the work being done? More

by DONNELLY432019 Verified Customer Verified Customer

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Great Service Everything was great. I enjoy coming there. I have built rapport and a person relationship with Keith. I look forward to returning. I always recommend Everything was great. I enjoy coming there. I have built rapport and a person relationship with Keith. I look forward to returning. I always recommend this dealership to friends and colleagues. More

by usmarine025 Verified Customer Verified Customer

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Exceeding the standard They always exeed the above average communication & want only the best for you, family and car preventive maintenance. You can provide the best snacks They always exeed the above average communication & want only the best for you, family and car preventive maintenance. You can provide the best snacks & beverage station at a dealership, but have awful service. Food is not the reason for me, it’s how I’ve been treated before and they maintain the high expectation of service for keeping your car on the road. More

by milavt1415 Verified Customer Verified Customer

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Easy to work with Dennis didn't keep me waiting too long, express service for an oil change came in under an hour. Used a coupon for the oil change, but it was still Dennis didn't keep me waiting too long, express service for an oil change came in under an hour. Used a coupon for the oil change, but it was still a tad high I felt for just an oil change. More

by lhahs602 Verified Customer Verified Customer

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State Inspection and alignment Drive in accommodations for service is a plus, and as always service was performed in a timely manner and completed correctly. Far superior to any de Drive in accommodations for service is a plus, and as always service was performed in a timely manner and completed correctly. Far superior to any dealership that I have dealt with. Thank you More

by BMWALLA Verified Customer Verified Customer

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New car I got a new car. Nick and Cara were awesome as usual, I also had the pleasure of working with Dennis and Sean from previous visits. I got a new car. Nick and Cara were awesome as usual, I also had the pleasure of working with Dennis and Sean from previous visits. More

by mr_matty_j Verified Customer Verified Customer

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Best service ever Best service ever .Dennis was very helpful with my wife car.,explaining everything. About tires, oil,tire wearing, and when the next oil change very Best service ever .Dennis was very helpful with my wife car.,explaining everything. About tires, oil,tire wearing, and when the next oil change very helpful.... More

by lee.mckeown Verified Customer Verified Customer

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Professional, timely, accurate and TRUSTWORTHY Infiniti of Nashua removes all of the stigma associated with car dealership maintenance and repair. They professionally complete each required task, Infiniti of Nashua removes all of the stigma associated with car dealership maintenance and repair. They professionally complete each required task, discuss optional services and NEVER try to over sell you into a task not required or desired. They "own" the job. By this I mean there is never a question when a repair does not appear to solve the problem... they will make it right, without the nickel-diming of "covered"/"not covered". You leave feeling they are professional enough to know what the outcome should be, and will ensure the service meets that objective. They are personable and committed to ensuring satisfaction. Follow-up is immediate. Questions are answered. Results are positive. Being dissatisfied with some elements of design and early failure, this service department is THE reason I am considering another Infiniti when it comes time to replace my current vehicle. More

by SATISFIED Verified Customer Verified Customer

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daigle Very professional from start to finish. I was kept up to date with repairs being done. Quick in and out service and the loaner was the same vehicle Very professional from start to finish. I was kept up to date with repairs being done. Quick in and out service and the loaner was the same vehicle as mine so easy to drive More

by hcdaigle Verified Customer Verified Customer

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Oil change/tire rotation Service was very good. Dennis M. and another service team member (can't remember his name) helped resolve an issue with driver side door lock and powe Service was very good. Dennis M. and another service team member (can't remember his name) helped resolve an issue with driver side door lock and power windows buttons following oil change. More

by vannaksom98 Verified Customer Verified Customer

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