I was extremely disappointed with the service manager’s
attitude and lack of professionalism throughout my experience. From the moment I dropped off my vehicle, he was rude, dismissive, and unpleasant to d
attitude and lack of professionalism throughout my experience. From the moment I dropped off my vehicle, he was rude, dismissive, and unpleasant to deal with. When he called to inform me that additional repairs were needed beyond the recall work, his attitude was once again unnecessarily rude. Despite this, I authorized the additional repairs without hesitation.
To make matters worse, I was never contacted when my vehicle was ready. I had to call the dealership myself at 4:00 PM to get an update.
While the necessary work was completed, the customer service experience was unacceptable. I have no issue paying for repairs, but I do expect to be treated with basic courtesy and respect. Unfortunately, the service manager failed to demonstrate either during any of our interactions.
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by KLMACLAUGHLIN
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2026 -
Luther Chrysler Jeep Dodge RAM responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Luther Chrysler Jeep Dodge RAM.
Very friendly and knowledgeable staff work with me to
find the best match to suit my needs
find the best match to suit my needs
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by robertallen1037
Verified Customer
Verified Customer
Oct 16, 2026 -
Luther Chrysler Jeep Dodge RAM responded
We’re glad our team could help you find the Jeep Compass that best suits your needs. Knowing our staff’s friendly, knowledgeable support made a difference means a great deal to our team.
Quick and simple buying experience.
Only down side is the mechanics didn't do a thorough inspection before the sale.....over all though i would buy here again
Only down side is the mechanics didn't do a thorough inspection before the sale.....over all though i would buy here again
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by jeffschiffel178
Verified Customer
Verified Customer
Other Employees Tagged:
Other sales
Sep 30, 2026 -
Luther Chrysler Jeep Dodge RAM responded
Our team is pleased we could provide a quick, straightforward process for your Subaru WRX purchase. We regret the pre-sale inspection did not fully meet your expectations and appreciate you bringing that to our attention. Knowing you would buy from us again means a great deal to our team.
They are fast and been going there for about 20 years for
my service to get done
my service to get done
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by BZALISNOCK
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2026 -
Luther Chrysler Jeep Dodge RAM responded
After two decades of trusting our service department, your continued loyalty means a great deal to us. We’re pleased we could keep your Jeep Cherokee serviced quickly over the years.
Everything was completed to my satisfaction and I
haven’t had any problems with my vehicle or tires.
haven’t had any problems with my vehicle or tires.
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by IWEBER1
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2026 -
Luther Chrysler Jeep Dodge RAM responded
Knowing your Jeep Compass and its tires have been problem-free since your visit means a lot to our service team. We’re glad the work met your expectations, and we’re here if you need any future assistance.
Dennis was very helpful and very friendly.
Him and the staff really helped us out to get us out of a not so good situation with some bad equity. We are very pleased with our experience and wou
Him and the staff really helped us out to get us out of a not so good situation with some bad equity. We are very pleased with our experience and would definitely recommend them.
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by JUNIOR63129
Verified Customer
Verified Customer
Sep 16, 2026 -
Luther Chrysler Jeep Dodge RAM responded
Your words about Dennis’s friendly help during your equity challenge reflect how our team strives to support every customer. Knowing you’re pleased with your experience and would recommend us for your new Jeep Grand Cherokee L means a lot to our team.
Was in and out in less than 3 hours.
Very patient and kind. Offered us multiple test drives to make sure we were getting the truck we wanted.
Very patient and kind. Offered us multiple test drives to make sure we were getting the truck we wanted.
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by SWICKYBUTTON
Verified Customer
Verified Customer
Sep 12, 2026 -
Luther Chrysler Jeep Dodge RAM responded
We’re glad your purchase experience was quick and smooth, and that our team could offer patient assistance and extra test drives. Knowing you found the right Ram 1500 means a lot to us.
Very courteous and professional.
The maintenance of my Jeep is always performed efficiently, and I'm notified as soon as the job is done.
The maintenance of my Jeep is always performed efficiently, and I'm notified as soon as the job is done.
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by PSHERRY7
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2026 -
Luther Chrysler Jeep Dodge RAM responded
We’re glad the maintenance on your Jeep Grand Cherokee is efficient and that you receive prompt notifications when the job is complete. Hearing that our team is courteous and professional means a lot to our service department.
The staff is friendly and considerate of your needs and
time. They answer questions when asked. Since I don't understand a lot of technical terms, they explain so I understand.
time. They answer questions when asked. Since I don't understand a lot of technical terms, they explain so I understand.
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by BELLALOU295
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2026 -
Luther Chrysler Jeep Dodge RAM responded
Knowing that our explanations made technical details clear means a lot to our service team. We’re glad we could respect your time and address all your questions during the service on your Jeep Compass.
Denny treated us very well.
We knew if he couldn’t get a new truck in our price range nobody could. Great experience.
We knew if he couldn’t get a new truck in our price range nobody could. Great experience.
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by LHUTTON33
Verified Customer
Verified Customer
Jul 16, 2026 -
Luther Chrysler Jeep Dodge RAM responded
We’re thrilled to learn Dennis made your purchase process easy. Thank you for trusting us to find a Ram 2500 within your price range. We hope you enjoy your new truck.