Dee Langley

I followed Werner Hyundai's instructions and am now being penalized for doing so. Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. penalized for doing so. Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. A Werner employee told me they did not handle the paint work there and instructed me to go to 850 Auto. I did exactly that. In fact, I went to 850 Auto multiple times because they needed to retake the photographs for the claim. I was specifically assured that I had complied with the warranty deadline because I brought the vehicle in and had the photographs taken. I was told, essentially, that as long as I had brought it in before the deadline, I was covered, but that the actual repair could take a long time because there were so many claims. I then spent the better part of a year waiting and repeatedly trying to get updates. When I finally reached someone at 850 Auto about getting the paint work completed, 850 Auto sent me back to Werner Hyundai. Werner took yet another set of photographs — the third set in total — and Dylan Fudge told me I would hear back regarding the warranty. I never received that promised call. After I explained this entire history to Werner's warranty manager, Dee, I was told that I am now supposedly too late for warranty coverage and that the best they can do is treat the repair as "goodwill." I found their tone dismissive and unhelpful, particularly after I explained that I had followed Werner’s instructions and had been trying to resolve this for a year now. Even more frustrating, I was told that 850 Auto is not an authorized body shop. Then why did Werner Hyundai send me there in the first place? I did not independently choose 850 Auto. I went there because Werner Hyundai instructed me to go there. I followed the instructions I was given, had photographs taken multiple times, repeatedly sought updates, and relied on the assurance that I had met the deadline. Now, after all of that, I'm being treated as though I simply showed up late and Werner is doing me a favor by considering "goodwill" assistance. My experience has involved being sent back and forth, repeated photographs, promised callbacks that never came, conflicting information, and an enormous amount of unnecessary effort just to obtain the paint repair I originally approached Werner about before the deadline. I have escalated the matter and retained documentation of my attempts to resolve it. I will update this review if Werner Hyundai ultimately resolves the situation appropriately. More

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Great service i was treat with respect and care. I got what I wanted. Thanks I got what I wanted. Thanks More

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Tafari Redd took great care of me and my Sante Fe from start to finish! start to finish! More

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WITH MISS XELICIA LANGLEY HELPING ME WITH MY FIRST SERVICE APPT. I WLD HAVE BEEN LOST. SHE TOOK CARE OF IT ALL GETTING ME IN TO GET SERVICE ON MY TRUCK. THANK YOU AND WERNER HYUNDAI YOUR GREAT. 100% SERVICE APPT. I WLD HAVE BEEN LOST. SHE TOOK CARE OF IT ALL GETTING ME IN TO GET SERVICE ON MY TRUCK. THANK YOU AND WERNER HYUNDAI YOUR GREAT. 100% MS LANGLEY WORKED WITH ME TO GET APPT DAY N TIME THAT FIT MY SCHEDULE PERFECTLY. ASK FOR MS LANGLEY SHE WILL HELP YOU LIKE SHE DID FOR ME. More

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The advisor was amazing and extremely informative with updates on my vehicle. Very polite and respectful! Highly recommend Mr. Tafari moving forward. updates on my vehicle. Very polite and respectful! Highly recommend Mr. Tafari moving forward. More

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