David Webb

Accepted My $9,000 Deposit, Then Sold My Car Out From Under Me Consider this a warning to anyone contemplating a purchase from Kunes Chrysler Dodge Jeep Ram of Sycamore. My experience here was nothing Under Me Consider this a warning to anyone contemplating a purchase from Kunes Chrysler Dodge Jeep Ram of Sycamore. My experience here was nothing short of appalling, the most egregiously unprofessional treatment I have ever received from any business, let alone a dealership I entrusted with thousands of dollars. I spent roughly a week in continuous communication with this dealership regarding a 2018 Mercedes-AMG GT. Throughout that time I conducted myself exactly as a serious, good-faith buyer should: I asked thorough questions, worked diligently through every detail, and made my intentions unmistakably clear. To demonstrate my commitment, I placed a $9,000 deposit. At any reputable establishment, a deposit secures the vehicle for the buyer. That is its entire purpose. Instead, after accepting my money, they sold the car to another buyer. Not a single person had the basic courtesy to inform me. I only discovered the truth when I called to check on the status of my paperwork. I had arranged my plans around this purchase, confident that my deposit carried weight. Evidently, it carried none. The aftermath was even more deplorable. I spoke with the General Manager, Mr. Webb, expecting at minimum a sincere apology and a coherent explanation. What I received instead was condescension, dismissiveness, and a stunning lack of professionalism. There was no accountability and no meaningful attempt to rectify the situation. His justification? That my deposit "held the price of the car, but not the car itself." No one ever disclosed that absurd distinction before taking my $9,000. It is a convenient technicality invented after the fact to excuse inexcusable conduct. When the individual running the dealership behaves this way, it reveals precisely how the entire operation functions. This failure did not originate with a salesperson; it flows directly from the top. To be fair, my deposit was eventually returned. However, a refund does not erase a squandered week, a broken commitment, or the contemptuous manner in which management treated me. Buying a vehicle is among the most significant purchases a person makes. You deserve a dealership that honors its word, communicates transparently, and extends basic respect to its customers. Kunes CDJR of Sycamore failed on every count. If you choose to do business here, secure every term in writing and do not assume your deposit protects you. I cannot recommend this dealership to anyone. More

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Loved the sales team and the time they took to get me in exactly what I wanted.... everything was stressful free until it came down to the dealership completing the contract and getting me my plates. Since exactly what I wanted.... everything was stressful free until it came down to the dealership completing the contract and getting me my plates. Since June 9th the Ram i bought hasn't been registered and been sitting in storage. I've paid no less than 500$ a week for transportation using Uber and friends. They decided to do nothing about anything. We've been in a state of emergency in the city of Gary indiana and I had to order a Uber to transport myself and my family of 6 for food and electricity because the kunes dealership didn't complete their contract and my truck still has no registration and no way of getting it registered More

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We ended up buying a car from the Honda dealership next door. We were going to buy a car from the Dodge dealership on line the care was 19,997. I was told.the price of the car twice 2 different days. When door. We were going to buy a car from the Dodge dealership on line the care was 19,997. I was told.the price of the car twice 2 different days. When I told them I wanted to buy the care they jacked up the price 2500. Saying it had an inspection. We were paying with cash so I guess that is why. I will never recommend this dealership to anyone if you are buying a car. More

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Buying this truck was as easy as it gets, Thanks to Cedric Chris and Ed…. They made the whole process simple and satisfying for everyone…. I won’t hesitate to use them in the future. I want to say Th Cedric Chris and Ed…. They made the whole process simple and satisfying for everyone…. I won’t hesitate to use them in the future. I want to say Thank you to everyone !!! More

by kurtkeuken1 Verified Customer Verified Customer

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Very prompt , friendly, knowledgeable and professional. Appreciate their help and willingness to get my Jeep serviced in a timely manner. Appreciate their help and willingness to get my Jeep serviced in a timely manner. More

by gwiegartz Verified Customer Verified Customer

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Took my truck in with a leaking tire and they went above and behind to find the tiny puncture. The mechanics were great, And even though it took 2hrs they didn’t charge me. and behind to find the tiny puncture. The mechanics were great, And even though it took 2hrs they didn’t charge me. More

by Visladog13 Verified Customer Verified Customer

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Nice to be acknowledged by staff when you walk in the door. Friendly employees and maintenance team. door. Friendly employees and maintenance team. More

by strissel Verified Customer Verified Customer

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My salesman John was wonderful and saved the deal. The sales manager was a pushy jerk. I wasn’t going to buy their paint protection crap so I got the hard sell that they don’t make money unless the s The sales manager was a pushy jerk. I wasn’t going to buy their paint protection crap so I got the hard sell that they don’t make money unless the sell the over priced package. If it wasn’t for John, I would have left when I got told to go sit down after I must have gotten too close to their “ I need to talk to my manager” meeting . More

by eightone1 Verified Customer Verified Customer

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Very good communication and low wait time despite being busy honored oil change opportunity and did tire pressures and even cleaned car I believe overall excellent service busy honored oil change opportunity and did tire pressures and even cleaned car I believe overall excellent service More

by Brian Verified Customer Verified Customer

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Great great service will recommend to all my friends that this is definitely the place to purchase a vehicle this is definitely the place to purchase a vehicle More

by sgts2121 Verified Customer Verified Customer

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