David Eduardo Cedeno

Good Evening Nick,I am writing in regards to an Good Evening Nick, I am writing in regards to an unfortunate event that transpired with Acura Napelton located at 6870 Okeechobee Blvd. We had purc Good Evening Nick, I am writing in regards to an unfortunate event that transpired with Acura Napelton located at 6870 Okeechobee Blvd. We had purchased a 2016 Mercedes C300 on 11/6/2021 of which within a day of leaving your dealership the check engine light had come on. Chris Lynch advised us to bring the vehicle back of which we did. You all have been in possession of the vehicle since after several time we had been informed that the part was on back order that was ordered on Nov. 16, 2021 only to be told that the part would not be in until 1/23/2022 so we where patient. I have text messages and correspondence with the dealership regarding this issue. I have been to the dealership several time since to check due to misinformation provided by your front desk. I also came in because the loaner we received 3 week after being without the vehicle back tires keeps going flat and the engine light is on. On today 1/19/2022 I came in check because the lady at the front desk stated that service was denied by sales. They informed me that they closed the service on 12/22/2021 after I had been there since then and Vinnie told me that the part was still to arrive on 1/23/2021 when I came in today, I was told sales denied the work and then denied to approve it after they had sent back the part that was in Miami.... wasn't in fact on back order. They even took the vehicle to Mercedes according to our tracker due to see if they had the part. Between the miscommunication and the lack of service with your establishment we are very much disappointed and are considering seeking legal advice however we would like to attempt to have this issue resolved in house as we had traded in another vehicle at the time of sale. Please understand that we have exhausted every effort to have this issue resolved with your dealership I have text messages, call longs and invoice orders of the issues that have transpired with this vehicle. There appears to be an issue between Sale and Service where there is a lack of communication. When I came in today they where unable to provide me with a newly opened invoiced work order. We need you attention to this issues as soon as possible. More

Print