David Atkinson | Page 2

Excellent service, timely and friendly with no surprises. They were knowledgeable and went the extra mile. They were knowledgeable and went the extra mile. More

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Most Amazing - Above and Beyond - Experience I took my car to the Toyota Service team as I could not figure out how to pair my new phone with my vehicle. Upon further inspection they discovered t I took my car to the Toyota Service team as I could not figure out how to pair my new phone with my vehicle. Upon further inspection they discovered that the head plate of my stereo was having an issue but needed a diagnostic run on it. So, I set up the appointment and returned the next day with the vehicle for the team to review. I was greeted by Grady - who was absolutely one of the most friendly people I have dealt with. He looked over my service records and discussed with me other things that were coming up with my car's regular maintenance that should be reviewed, and alleviated additional concerns that I had been having with my car. He offered the services to me, was up front with all of the pricing and needs of the car, and explained how the process would work once they took my car. I left my vehicle there waiting for the inspection and review of the stereo system which was preformed by Dave. then... Dave sent a FABULOUS Video which showed everything on my vehicle from the interior to the exterior and all of the things that I should be aware of and other things that I do not need to worry about at all. When it came time to diagnose the head plate to the stereo, he was VERY thorough and even updated all of the software. He provided an inexpensive solution to the issue that I was dealing with and covered all of the options that I had available to me, and he then turned me back over to Grady. Grady was in touch with me the entire time via text. He even called the warranty place to review my warranty to see if the issue I was having with the stereo would be covered. He gave me several options and alternatives to replacing a high priced unit in my car. I was kept in the loop with my car, and included on all decisions with the vehicle, from start to finish. This team is so respectful and they were wonderful to work with. In the end, they fixed my stereo issue, flushed my transmission, flushed my brake lines, and even took care of my air filter. They let me know of other maintenance things that I should be aware of but I was never, not once, pressured into any services. Such a great visit! I would recommend them to anyone. More

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