Dave Small | Page 3

Best Dealership Experience Ever! This is a long over due comment that we owe the nice people in Mazda of Manchester. My girlfriend were looking for a new CX-5 in Nov 2017, the momen This is a long over due comment that we owe the nice people in Mazda of Manchester. My girlfriend were looking for a new CX-5 in Nov 2017, the moment we stepped out the car, Mr. Dave Small was already standing in the cold wind and holding the door for us. From that moment, we already know this is a dealership who really cares about its customer. Dave was friendly and patient, he explained all the features of the car and terms of the deal. We also met the friendly managers Lisa, Mark and Brandon, who were willing to consider our situation and offered us a great deal. So everything went well, we planned to pick up the car on Nov.22nd. Then it comes the best part of the story... On the pick up day, when we were going through the documentations with Mark, my girlfriend realized she lost the title of the car to be traded in... In order to get a duplicate, it will take at least another month since the trade in vehicle was registered in another state... It was such a frustrated moment... To our surprise, the nice folks at Mazda of Manchester offered comfort words and said they were willing to wait for us. Wow! I am not sure how many dealers today are willing to hold the car for customers for another month, which will hurt their inventory cost, not to mention the risk involved with it. But Mazda of Manchester did just that in order to take the best care of its customer! So eventually we picked our car on Dec.30th. The car looks beautiful! The Soul Red Crystal Metallic color just looks stunning! The CX-5 handles snow and ice like a tank! We had so much fun with it!!! Because of the friendly and professional people we met there, I started to bring my own vehicle there for maintenance. Btw, they did a great job on that as well! All in all, if you are looking for a Mazda in CT, you can't go wrong with Mazda of Manchester! Best car dealership experience ever! More

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No pressure sales and the most ultimate staff We recently purchased a CX5 from Mazda of Manchester. All staff is genuinely friendly, supportive, and professional. The team members, Dave, Lisa, and We recently purchased a CX5 from Mazda of Manchester. All staff is genuinely friendly, supportive, and professional. The team members, Dave, Lisa, and Wayne worked cohesively and were very organized through the whole process which made the experience comfortable and reassuring. Dave was very patient and detailed in demonstrating all the amazing features of the CX5 to get us started. To further demonstrate support, he called us a couple times within the week of our purchase to ensure we were comfortable with our new car. He offered his service by encouraging us to drop in to the dealership at any time if we had any questions or needed further demonstration of any of the high tech features. Not only do we love the car, but we really are grateful for the no pressure sales and courteous staff at this Mazda dealership! More

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Continued Excellence in Customer Service Just acquired my 4th vehicle through Dave Small and Mazda of Manchester! The entire team at this dealership is professional, friendly and courteous; Just acquired my 4th vehicle through Dave Small and Mazda of Manchester! The entire team at this dealership is professional, friendly and courteous; that's why I keep coming back. Dave has continued to have my best interests in mind through every purchase. He keeps in constant communication with his customers during sale and delivery and then explains all features of the vehicle patiently and explicitly. Tony & Justin in the service team are amazing as well. Highly recommend and will continue to purchase and service my vehicles at this dealership. More

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Mazda cx5 I arrived at Mazda of Manchester and looked at a cx 5 . I was greeted by Dave small who was extremely helpful and answered all of my questions . It wa I arrived at Mazda of Manchester and looked at a cx 5 . I was greeted by Dave small who was extremely helpful and answered all of my questions . It was nice cause there was no pressure or anything . Dave made my wife and I very comfortable . He told us we could take the vehicle for a test drive and he let us take it with him once and by ourselves the next time . Dave was very professional as was the rest of the staff . They made purchasing the car a breeze and would recommend them to anyone More

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Great Experience The entire staff, especially Dave, made the entire experience of purchasing a new car such a positive one. He was helpful and knowledgeable, but neve The entire staff, especially Dave, made the entire experience of purchasing a new car such a positive one. He was helpful and knowledgeable, but never pressured me. Highly recommend! More

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The Best I have been leasing Mazdas since 1993 but Mazda of Manchester took over several years ago from Moriarty and I could not be happier. The employees are I have been leasing Mazdas since 1993 but Mazda of Manchester took over several years ago from Moriarty and I could not be happier. The employees are truly exceptional from my salesman, Dave Small to Lisa, Bob and the service team as well. More

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Outstanding customer service and professionalism! In purchasing my new CX-5 I dealt primarily with Dave Small and Lisa Friedrich, and also spoke with other members of the dealership. Every single pe In purchasing my new CX-5 I dealt primarily with Dave Small and Lisa Friedrich, and also spoke with other members of the dealership. Every single person was responsive, pleasant and professional. I wanted a particular model and color combination that was not readily available. Dave kept me posted on the status of availability, and when it was time to purchase the car, it was hassle free. ( As an aside, other dealerships I solicited in trying to obtain a price for the car either did not respond at all, or only answered my questions in very general terms; their language was carefully crafted to avoid specifics.) I can only speak of Mazda of Manchester in the most glowing of terms. Thank you for taking such good care of me during the car buying and pick-up processes. You are a huge asset to the Mazda corporation! More

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Easy and comfort of car buying Dave Small and Lisa Friedrich made trading in and leasing our new CX5 very stress free and convenient. This is our fourth car with Dave and the team Dave Small and Lisa Friedrich made trading in and leasing our new CX5 very stress free and convenient. This is our fourth car with Dave and the team at Manchester Mazda and I would highly recommend them and their service department. More

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Easy and straightforward This was a stress-free car buying experience and all went smoothly with this team. They were responsive and friendly both in and out of the dealership This was a stress-free car buying experience and all went smoothly with this team. They were responsive and friendly both in and out of the dealership. More

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2nd Buying Experience As Good As The !st If you're looking to purchase a new Mazda without the hassle of a pressure to buy on your first visit, then you've got to give Mazda Of Manchester a t If you're looking to purchase a new Mazda without the hassle of a pressure to buy on your first visit, then you've got to give Mazda Of Manchester a try. My salesman was Dave Small. In fact, this was the second Mazda that I have purchased from this dealer and Dave. Dave makes the buying experience painless. He works with you though all of the details from financing options to car specifications and answers all your questions thoroughly and honestly. Vehicle appraisal is a breeze and you don't have to beg to get your keys back, either. The Service Representatives, when I owned my first Mazda 3, were always courteous and professional and worked with me to scheduling servicing of my vehicle around my work schedule. You'll really like this dealership and its staff. I am looking forward to continuing my relationship with Mazda of Manchester, and you will, too! More

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