Darren Sneddon | Page 27

Computer stopped working in Ford Edge I called after trying to reboot the computer and getting no power just dead screen I rely on navigation and No control of the Heating Cooling in th I called after trying to reboot the computer and getting no power just dead screen I rely on navigation and No control of the Heating Cooling in the vehicle Lack of radio was inconvenient but Ok I can live without music. Although on a new vehicle this should not happen at all. First VISIT - waited over 2 hours while they disconnected and reconnected battery to try to reboot HAD TO WAIT a week for next appointment so they could diagnose the problem - REALLY SHOULD HAVE BEEN DONE WITH FIRST APPOINTMENT!!!! They had a good idea what part it was and KNEW THEY HAD TO ORDER IT - if it was not the correct part they could send it BACK. Before inconveniencing the customer they should have ordered that part so they could FIX A 2016 vehicle UNDER WARRANTY with only 20,000 MILES Instead they implied that I should have purchased a extended warranty, are you kidding me!!! SELL SELL SELL Third visit required me to again get a ride over and leave the car overnight until after 3 PM the next day to install the part (also sending me a text was very COLD - I expected a phone call with explanation of what work was done and that the vehicle was ready - in fact I had hoped for a ride to come get the SUV. Instead I again had to find my own ride to pick up this vehicle!) Most dealers give out loaners/rental vehicle I was given some BS about the GM Buyout - and that it would cost me $30 per day....I can rent my own vehicle for less. I was looking for convince and customer appreciation in actions NOT WORDS. THEN THEY DID NOT CHECK TO MAKE SURE EVERYTHING WORKED for example Sirius radio So when I finally got the vehicle home I had to spend over 2 hours sitting in my driveway with the vehicle running and on my cell phone with Sirius trying to download and reconnect service. The shuttle service although nice, is not acceptable for a customer who services vehicle every 5,000 miles "The Works" and purchases a new FORD VEHICLE at least 1 every four years. Keeping them under the warranty limits. More

by CDM Verified Customer Verified Customer

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It was excellent They got me in on time they finish my truck and satisfactory time I'd like the idea that I get a text asking me if I have any questions They got me in on time they finish my truck and satisfactory time I'd like the idea that I get a text asking me if I have any questions More

by rlewis471 Verified Customer Verified Customer

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Great service I recently leased a Ford Escape. The CD player was not working. My service team member ordered a replacement. It was installed within a few weeks and I recently leased a Ford Escape. The CD player was not working. My service team member ordered a replacement. It was installed within a few weeks and everything is great. Darren treated me with respect and made every effort to meet my schedule and make my visit to Service comfortable. I would highly recommend Cortese Service to any Ford owner. More

by jquarti1 Verified Customer Verified Customer

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Very friendly and knowledgeable David was especially helpful and friendly . His offer to help was genuine and gratefully accepted. Tommy was very helpful in showing the features of David was especially helpful and friendly . His offer to help was genuine and gratefully accepted. Tommy was very helpful in showing the features of the car and continued to assure us that he would always be available if we had any problems in the future More

by brandtwalter Verified Customer Verified Customer

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Very helpful Service center staff is great with explanations. They made sure my questions were answered and understood. I have never felt uncomfortable or awkward Service center staff is great with explanations. They made sure my questions were answered and understood. I have never felt uncomfortable or awkward in my dealings with them. More

by nanadonna3 Verified Customer Verified Customer

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Oil change and rotate tires. Jeep would shake at 65mph and problem was resolved quickly. Staff was very polite. Getting an appointment was no problem at all. Thank you for you ass Jeep would shake at 65mph and problem was resolved quickly. Staff was very polite. Getting an appointment was no problem at all. Thank you for you assistance! More

by krzykim2002 Verified Customer Verified Customer

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Very good service Thank you Darren Sneddon at Cortese! I appreciated the extra effort when servicing my F-150. Thanks again and see you next time down the road. Thank you Darren Sneddon at Cortese! I appreciated the extra effort when servicing my F-150. Thanks again and see you next time down the road. More

by djgentner Verified Customer Verified Customer

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Check up They are always looking out for me and making sure my cars are safe for me. Everyone is pleasant and helpful, facility is always clean. They are always looking out for me and making sure my cars are safe for me. Everyone is pleasant and helpful, facility is always clean. More

by jeantan60 Verified Customer Verified Customer

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Absolutely no stress, easy visit Spoke with Darren on a Wed to schedule first oil change on new Flex, expecting to wait for a week. He was so personable and friendly and said “how abo Spoke with Darren on a Wed to schedule first oil change on new Flex, expecting to wait for a week. He was so personable and friendly and said “how about tomorrow morning! I was pleasantly surprised. He remembered my vehicle when it was on the lot and how much he liked the color combo and the black wheels. When I arrived the next morning and pulled in, he met me at my car, explained how long it would take and directed me to the waiting area. It was done in less time than he said and gave me suggestions for when to have oil changed again. Overall great experience, specifically because of Darren! More

by bmandak Verified Customer Verified Customer

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One word....AMAZING ! Jack Hawes and the entire staff was wonderful. We came from Buffalo and they will continue to have our future business and referrals. Couldn’t be happ Jack Hawes and the entire staff was wonderful. We came from Buffalo and they will continue to have our future business and referrals. Couldn’t be happier. More

by msutherland104 Verified Customer Verified Customer

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