Darren Schwartz | Page 34

From the moment I sent an on-line inquiry regarding the GMC Acadia, Northwest Hills was responsive. In particular, Vin Kjersgaard called me on his day off to schedule an appointment with me. When my wife GMC Acadia, Northwest Hills was responsive. In particular, Vin Kjersgaard called me on his day off to schedule an appointment with me. When my wife and I arrived, Vin was in a meeting, but his colleague, David Paolino, greeted us and spent over 45 minutes of his time going over the vehicle and taking us on a test drive. When we came back, we were offered coffee and sat down with Vin and subsequently agreed on a price which we felt comfortable with. We noted a couple of items that needed to be addressed and Vin was quick to resolve them without fuss. The week of pick-up was disrupted several times due to weather and circumstances but all the while Vin ensured that the vehicle was clean and ready for delivery. When we arrived for pick-up, Vin spent about 1 1/2 hours patiently going over all the features of the vehicle again, even helping us set up our On-Star account and Bluetooth for our phones. He then gave us a tour of the entire facility, introducing us to key members of the service team. The day after pick-up we thought of and noticed a couple items that had been overlooked (after all, buying a car is not something we do frequently). But, after I called Vin and discussed it with him, he was quick to respond to our satisfaction. Throughout the process, Vin was knowledgeable, friendly, responsive, and not pushy. I would be proud to recommend him. More

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After a lot of research and internet vehicle comparisons my wife and I stopped in at the Northwest Hills Dealership to take a close look at a 2014 Malibu. Jessie quickly greeted us and reviewed the variou my wife and I stopped in at the Northwest Hills Dealership to take a close look at a 2014 Malibu. Jessie quickly greeted us and reviewed the various models and options available. Based on recent bad experiences at other dealerships, I was not looking forward to car shopping but Jessie quickly made me feel very at ease. I found Jessie to be very professional and knowledgeable about the car I was interested in and at no time felt under any pressure to make a decision quickly. Unfortunately, there were no 2014 Malibu's available for a test drive but Jessie said he would arrange to get a car for my test drive. I got a call from Jessie the next business day that he had a car for me to try out. After a long test drive, I was convinced I wanted a 2014 Malibu 2LT and Jessie quickly found two cars with options similar to what I wanted. Jessie took care of everything, including arranging a very low rate loan, contacting my insurance company and even arranging to transfer plates on-hold at the DMV. He also arranged for me to get the car with dealer plates until the DMV could make the plate transfer. The car was ready for pickup in a few days and was exactly what a new car should look like. It was spotless inside and out and it even had a full tank of gas. Jessie took the time to make sure I understood all the features on the car and assisted with its setup. I also had the pleasure to deal with Darren who went over all the paperwork. He explained some of the options available for extended warranties/services and let me make the decision based on my needs. This was an unexpected relief as my last experience at another dealership involved a lot of high pressure sales to try to convince me to agree to add-on services. I think we were done with all the paperwork in less than ten minutes. I definitely recommend the Northwest Hills Dealership if you are considering a car purchase. More

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I worked with Jessie Santiago in sales who was very helpful an had very good knowledge of the vehicle that I was interested in. I also dealt with Rob and Darrin the sales and business managers. All ma helpful an had very good knowledge of the vehicle that I was interested in. I also dealt with Rob and Darrin the sales and business managers. All made my purchasing experience a very good one. There was one item that needed repair prior to taking delivery. Jessie assured me that it would be taken care of and that the vehicle would be detailed and ready for me to take delivery on the date agreed to. As promised the vehicle was ready for me, the one issue had been repaired, detaied and ready as promised. So far I am very satisfied with the vehicle and must say that my overall purchasing of this vehicle more than met my expectations. I would give the folks at N.W. Hills Dealership a very good rating and would recommend this dealer to friends as well as relatives. A 1 !!! More

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My husband and I had a horrible time with another dealership and we were thinking of not even buying a car. We decided to check out Chevy and see what they had to offer. From the moment we walked i dealership and we were thinking of not even buying a car. We decided to check out Chevy and see what they had to offer. From the moment we walked in, it was a great experience. Vin, our salesman, was awesome! He wasn't pushy at all. He knew what he was talking about and helped us decide on a new car. Everyone was a pleasure to work with, right down to signing the papers with Darren. They all made the experience a pleasant one. We love the car and would recommend this dealership to anyone and everyone. More

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I would give this dealership an A+ rating. I found Dave Paolino to be an honest and a stand up guy.The fact that i didn't feel " like i was robbed ", made the puchase of my truck a pleasent one. I also fel Paolino to be an honest and a stand up guy.The fact that i didn't feel " like i was robbed ", made the puchase of my truck a pleasent one. I also felt that Darren Schwartz went the extra mile to get me the best financing rate possible. More

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Dave P was great and easy to work with. I didnt have much time so a combination of emails, phone conversations, and short onsite visits were all good. time so a combination of emails, phone conversations, and short onsite visits were all good. More

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We lived in PA for over 20 years and thought our experience there was tops. Well, our experience at Northwest Dealerships topped it. Every single thing was beyond our expectations from the first e experience there was tops. Well, our experience at Northwest Dealerships topped it. Every single thing was beyond our expectations from the first encounter on the lot to the final signing. I would recommend Dave to everyone!!! I am so pleased with the entire crew. More

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Unlike many people, I dread buying a new car. It usually means saying hello to a car payment I have been happily living without. And I'm not a fan of investing money in cars - it's a losing proposition, so means saying hello to a car payment I have been happily living without. And I'm not a fan of investing money in cars - it's a losing proposition, so I can be a pretty reluctant customer and I have no patience with sales pressure. But here I am, in a situation where my business needs to purchase a new vehicle. I researched vehicles for about three months prior to contacting a dealer and it was Jessie Santiago that answered the phone when I called. I told him what I was looking to accomplish (and that I wasn't overly thrilled about it, either) and within the week, I was driving the new 2014 GMC Acadia that meets all of the needs of my business - and it didn't break the bank. Jessie introduced me to several of the other team members who all had occasion to assist me in one way or another and I have no reservation in stating that everyone at this dealer is committed to customer satisfaction - not just customer service, but satisfaction. This dealer is a bit of a distance from where I live, but I won't hesitate to return and to recommend NWH to others in the market for a new or previously owned vehicle. More

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Vin was extremely helpful and knowledgeable about the GMC Acadia and was able to answer all of my questions. I am very happy with my lease and will recommend the dealership to friends and families in the fu Acadia and was able to answer all of my questions. I am very happy with my lease and will recommend the dealership to friends and families in the future. More

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Our salesman, David Paolino, was very helpful during the whole process. He made sure that everything was in order so that we were able to pick up the new vehicle when we wanted to. The staff at Northwest Hi whole process. He made sure that everything was in order so that we were able to pick up the new vehicle when we wanted to. The staff at Northwest Hills makes it easy to do business with them. More

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