Darren Rocha | Page 4

I came in to purchase a 2021 vehicle and thought the process was going smoothly until I got home and reviewed the paperwork. My car still had a factory warranty on it with two years left and also Sun To process was going smoothly until I got home and reviewed the paperwork. My car still had a factory warranty on it with two years left and also Sun Toyota was also giving me a lifetime powertrain warranty on the car. After reading my paperwork it stated that I purchased an additional warrant for another $4800! I was contacted by my credit union and they were questioning why they were recieving an invoice for $49,800 instead of the $45,000 we had agreed to. I called the finance person and he stated I have your initials on the paper agreeing to buy the extended warranty. I told him if you had verbalized to me that you were charging me an additional $4800 for a car that was already under warranty you know I wouldnt have approved that. I only gave you a check for $45k and signed all my paperwork, you then proceeded to approach my credit union unbeknowst to me to obtain another $4800! When I returned to the dealership to have their additional warranty removed from my contract the receptionist who was very snippy told me everyone is in a meeting and you will have to just wait two hours until the meeting is over. After I complained to another manager that I was there to deliver a check for $45,000 he found the finance guy. Of course he met me with a nasty attitude and when I asked for a reciept for our transaction he stated I'll mail it to you. I had to go to another manager to get a copy of my contract. Never again in life will I set foot in that dealership. I've purchased over 70 cars and have never met such disrespectful and irresponsible people. I have zero trust in these people. Also I am still waiting for documentation on my life time warranty that they claim they give to their customers. Dont leave without getting it in writing! More

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After a very bad experience at another dealership Sun and out salesman Darren help us purchase 2 new vehicles and couldn’t be happier. Thanks Darren we appreciate you. out salesman Darren help us purchase 2 new vehicles and couldn’t be happier. Thanks Darren we appreciate you. More

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Darren Rocha gave us impeccable service! He worked hard to find us a car we felt good about and was within our budget. Will definitely be back for future purchases. He worked hard to find us a car we felt good about and was within our budget. Will definitely be back for future purchases. More

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Great Dealership. Salesman and Finance staff were great. Would buy again from them without any hesitation. Salesman and Finance staff were great. Would buy again from them without any hesitation. More

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Great experience! Darren is the man! We will be back. No bs and out in just 2 hours! Darren is the man! We will be back. No bs and out in just 2 hours! More

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Darren Rocha reached out as soon as I made the inquiry. Set up the first 4Runner we discussed and I actually ended up buying a different one. Over all happy with the process, especially given the times we Set up the first 4Runner we discussed and I actually ended up buying a different one. Over all happy with the process, especially given the times we are in. Darren was very professional and helpful. I was in and out of there pretty quickly. They even covered an Uber so I could take my car home and come back to get the new one. No experience with the service department yet. More

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