Darnell Caruso-Kelley | Page 13

Loving My C300 Our product specialist at Flagship Motors, Skip Petersen, made car shopping a very enjoyable experience. He never pressured or overwhelmed us with inf Our product specialist at Flagship Motors, Skip Petersen, made car shopping a very enjoyable experience. He never pressured or overwhelmed us with information, but presented the wonderful qualities and benefits of owning a Mercedes in an easy, understandable and enthusiastic way. The same can be said for Suada, the positively delightful self-professed car geek, who walked us through all the bells and whistles of our new toy. Both Skip and Suada made our car buying experience at Flagship so easy, satisfying and fun. This is our first Mercedes, having been longtime Lexus drivers, but with their knowledge and guidance, it appears we have become MB drivers for life. More

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I am so happy with my new GLC300! Came into Flagship with intentions on just browsing their inventory. I had an idea of what I was looking for, but never thought I could actually leave Came into Flagship with intentions on just browsing their inventory. I had an idea of what I was looking for, but never thought I could actually leave there in my dream car. Steve, and the team at Flagship were very helpful, and patient and worked with me. Darnell walked me through the finance process and answered all my questions about leasing a car, which I have never done before. Suada showed me my newly purchased vehicle and all of its functions very graciously and made me feel so comfortable driving away in this new, beautiful car. They all made buying a vehicle an enjoyable process, and I couldn’t be happier! Thank you guys so much, and I look forward to working with you again. More

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Great People, Great Car, Great Service. I purchased a CPO Mercedes Benz from Flagship Motorcars of Lynn Ma. Thank you to Sean Bresnahan for making it a very easy process. Sean had the car I I purchased a CPO Mercedes Benz from Flagship Motorcars of Lynn Ma. Thank you to Sean Bresnahan for making it a very easy process. Sean had the car I was interested in ready for a test drive when I arrived. He answered all my questions and concerns and made my purchase very easy. Darnell Caruso-Stewart moved me right the financial side of things making recommendations which helped me with my decisions. Finally Suada Kolenovic was on hand to deliver my new Mercedes. She explained all the features to my satisfaction and helped me set up Phone, Navigation and Audi. This part of the process was greatly appreciated. If you are in the market for a new car, I highly recommend Flagship Motors. If your not in the market for a new car, go there anyway, they are all nice people.! More

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Flagship motors is a top notch operation. This was by far the best car buying experience I have ever had. My salesman Arthur took me through the entire process like a professional. Answered al This was by far the best car buying experience I have ever had. My salesman Arthur took me through the entire process like a professional. Answered all my questions and set everything in the car up for me. Darnell in finance worked and got me the best rate available, just as she said she would. I highly recommend Flagshio to anyone looking for a car. More

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Great customer service all the way thru when you drive off! From the moment I walked in to the moment I drove off in my car, Lovette took great care of me and catered to my every need. He kept in contact with m From the moment I walked in to the moment I drove off in my car, Lovette took great care of me and catered to my every need. He kept in contact with me about documents he needed, my insurance, when I would pick it up, etc. In fact, he actually had the day off that I scheduled to pick up my car and he came in to work to see me through 'til the end. Darnell was great with the financing part as well. I'm so pleased with my experience and will definitely be going back and recommending this dealership. More

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Top notch sales experience Just purchased a 2018 E300 from Flagship Mercedes Benz. Had the best experience ever Kari B. Was amazing kept bringing me car after car until I got t Just purchased a 2018 E300 from Flagship Mercedes Benz. Had the best experience ever Kari B. Was amazing kept bringing me car after car until I got the one I really wanted. She found it from out of state. What topped her service off was when i came to sign the paperwork, I needed starbucks she offered hers so i wouldn't have to go back out in the cold weather. I wouldn't offer my starbucks to anyone.😊 once my car was ready for pick up they had this wonder person Suada give me a tour of all the options that were new. She was so patient and her attention to detail about my vehicle was extra ordinary. Even took me on a quick test drive to show me how to work the self park feature on the car. The GM took time to make sure that I was happy with my purchase before running to a meeting. Now that's service. All my friends will be sent to Kari and flagship. Amazing place to purchase a vehicle. More

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Establishing and maintaining customer relationships is key I leased my second MB from Flagship yesterday. The key to me coming back is the staff. Darnell, my salesperson on my first lease, has kept in touch an I leased my second MB from Flagship yesterday. The key to me coming back is the staff. Darnell, my salesperson on my first lease, has kept in touch and maintained a relationship with me throughout my lease term. Lovette, my salesperson this time, was patient, informed, informative, personable and easy going. I wasn't the easiest of customers, but he maintained his upbeat personality and patience throughout the process (aka ordeal). He kept in touch throughout the process and spent so much time explaining options and then the features of the vehicle. I truly am a happy customer. Lastly, the roses were a nice touch from the GM, who also greeted and thanked me for my continued business So bottom line, the staff at Flagship is the reason I will be returning once again. Thank you all for making this experience so easy, covering every detail and making me a happy camper. More

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Glad I came to Flagship Motorcars of Lynnfield Skip Petersen made the entire process easy. He was always ready to help with every detail and took the worry out of every step. Even a New England bli Skip Petersen made the entire process easy. He was always ready to help with every detail and took the worry out of every step. Even a New England blizzard did not get in the way of delivery. Suada Kolenovic took the time to show me all the features in my car before I drove away. Thank you, Darnell Caruso-Stewart, for making quick work of the financial end of purchasing. Thank you, Suada, for setting up all the digital connections and making sure all my questions were answered. I highly recommend Flagship Motorcars of Lynnfield for a memorable and friendly experience when purchasing a car. More

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Outstanding Service A friend reccomended us to Flagship Motors to see Julia, and we were thrilled with the incredible service and professionalism that she and Chris gave A friend reccomended us to Flagship Motors to see Julia, and we were thrilled with the incredible service and professionalism that she and Chris gave us as Jeff was choosing his car. I have only the best things to say about Jukia and Chris. They are an excellent team! More

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Thank you! By far the most amazing dealership and people to work with! From sales to service, I would not go elsewhere for a new or used car! By far the most amazing dealership and people to work with! From sales to service, I would not go elsewhere for a new or used car! More

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