Daniel Yusko | Page 7

I took my car in to get a second key that was not available at the time I purchased my used car. I was offered a loaner car, but I decided to wait because the estimated time was an hour. After wait available at the time I purchased my used car. I was offered a loaner car, but I decided to wait because the estimated time was an hour. After waiting 2 hours, I asked about the status of my key. I was told by the service manager that he was told that I took a loaner car and it would be at least 30 more minutes. No apologies or any acknowledgement that something did not go right. I asked him to arrange for the loaner car. He made a call to someone. I waited another 20 minutes without a loaner car. I had to find Dan the used car manager to get a loaner car. I understand that things don't always go to plan or estimate, but the complete lack of communication or concern that things were not going to plan is unacceptable. More

by Rick Deyhle Verified Customer Verified Customer

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Very nice customer service and they take care of me and my car and solve the problem.! my car and solve the problem.! More

by RUCHIPATEL30 Verified Customer Verified Customer

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Two of my three Audi vehicles were purchased at Audi Hoffman Estates and are always brought there for necessary maintenance and any service action. Their essential upkeep makes them run longer and they Hoffman Estates and are always brought there for necessary maintenance and any service action. Their essential upkeep makes them run longer and they are very reliable cars when you take good care of them. The entire management, parts and service departments provided expert explanations and recommendations to empower me to make an informed decision about their maintenance (thanks to David, Keegan, Dennis and Tommy). At Audi Hoffman Estates, they value their customers with an exceptional service experience; that’s another reason why my 2012 TT and 2017 Q7 were purchased and are maintained there! More

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Knowledgeable and friendly. The dealer had a large selection and everyone was helpful throughout the entire purchase and delivery process. The dealer had a large selection and everyone was helpful throughout the entire purchase and delivery process. More

by Adrian Verified Customer Verified Customer

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3rd vehicle I have bought from Eddie, and always a first class experience. His after the sale follow up us second to none, highly recommend. class experience. His after the sale follow up us second to none, highly recommend. More

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Dealership is very clean and organized. Staff is extremely friendly. Attentive and helpful. Very impressive Staff is extremely friendly. Attentive and helpful. Very impressive More

by Rc6471 Verified Customer Verified Customer

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Mike was wonderful to work with. Purchasing our new car was quick and easy. All of our questions were answer and we felt comfortable purchasing our new car was quick and easy. All of our questions were answer and we felt comfortable purchasing our new car More

by Heathermerkle Verified Customer Verified Customer

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Very responsive Honest Eddie our sales guy was super Very responsive Honest Eddie our sales guy was super fast and on top of all details ! Very responsive Honest Eddie our sales guy was super fast and on top of all details ! More

by DVERGO Verified Customer Verified Customer

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General manager and team are very professional and know their stuff. Very easy to work with their stuff. Very easy to work with More

by jpatbzly Verified Customer Verified Customer

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I always receive excellent service. Very professional and courteous. Good communication stream. Provides a clear understanding of the work that needs to be done. Great results. courteous. Good communication stream. Provides a clear understanding of the work that needs to be done. Great results. More

by JEFF_SCHNEEBERGER Verified Customer Verified Customer

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