Daniel Gonzalez

The staff is professional, responsive and really took care of me. I count not be happier. care of me. I count not be happier. More

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People friendly. At the end of the day I feel like we got a satisfactory deal but I think in advertising there are some misconceptions. 1. In your on-line ads, you At the end of the day I feel like we got a satisfactory deal but I think in advertising there are some misconceptions. 1. In your on-line ads, you total up all discounts as if that is your starting point when not every deduction is available depending on the financing you choose. You don’t hear this until you sit down with the salesperson. 2. Same with the bedliner. You made that back in when it’s been provided going into negotiations. 3. This is a dealer demo used vehicle so we were told without conditions that there is an added 6 months to your warranty. That only applies though if we had selected the base coverage. Not explained until you sit down with the finance guy. I love the truck and glad we made a deal, but I felt a bit gamed in the processed. More

by JSCOLE5 Verified Customer Verified Customer

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Worked with Quan. He was very helpful and informative. Quan was friendly and communicated clearly throughout the process. He was very helpful and informative. Quan was friendly and communicated clearly throughout the process. More

by SWT_CARLOS Verified Customer Verified Customer

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I am very particular about the servicing of my Raptor R and I have trusted Bob Tomes Ford personnel to keep it running in top condition. I have purchased trucks from Bob Tomes Ford for over 20 years and co and I have trusted Bob Tomes Ford personnel to keep it running in top condition. I have purchased trucks from Bob Tomes Ford for over 20 years and continue the relationship there. The employees there do a great job. More

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This dealership couldn’t even complete a sale in another state. Poor sales experience, found the same vehicle in Atlanta, finished sale in two days. state. Poor sales experience, found the same vehicle in Atlanta, finished sale in two days. More

by terrycade521 Verified Customer Verified Customer

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Great service and respectful of the buying process. They were very straight forward and accommodating. They were very straight forward and accommodating. More

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Very professional service team. They always go the extra mile to make sure the customer is satisfied. They always go the extra mile to make sure the customer is satisfied. More

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At Bob Tomes Ford you are a transaction, not a customer. That distinction becomes very clear the moment something goes wrong and you watch every manager and leader find a reason it is not their problem to o That distinction becomes very clear the moment something goes wrong and you watch every manager and leader find a reason it is not their problem to own. I was a lease customer looking to do a straightforward buyout with outside financing. What followed was four weeks of me initiating every single contact, every phone call, every text, every email. Not once did a manager or leader reach out to me unprompted. The go-between process is alive and well here. On my first visit a finance manager walked past me, chatting with a colleague, and never acknowledged I was there after several back-and-forths with a staff member. Mind you, I had a supposed appointment. I eventually called Ford Credit myself from the waiting room because your staff could not get me basic lease buyout information. I told the service rep on my way out how frustrated I was. No one followed up. On my second visit I finally got the finance manager to come out after requesting it through several back-and-forths. He gave me written instructions on where to mail my buyout check. Those instructions were wrong. Ford Credit sent the check back. Every Ford dealer apparently knows that buyouts must go through the dealership even with outside financing. It was printed on a sheet and handed to me. Getting resolution required me to contact Ford Credit directly. After two or three calls on their end someone at the dealership finally responded, but rather than that manager calling me, Ford Credit had to relay who I could contact. A customer problem got just enough attention to check a box, but no one ever took ownership. I left a Google review during this process. The response directed me to call another number. I left a message. I've emailed the president of the dealer group. No one called back. No response. Four weeks. Every meaningful step initiated by me. Finally completed. One exception worth naming: Jamael, my salesperson, literally turned his car around on his lunch break to go back in and get a manager to call me back 3 days after first being informed by Jamael. He is the only person in this entire experience who acted like I was a customer rather than a someone who wasn't buying a new car. The dealership will tell you they do hundreds of transactions. That is true. You will be one of them. More

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This was an excellent experience in car buying. Everyone did a great job with communication. They all made the process easy and, for the first time in years, fun to buy a car. Everyone did a great job with communication. They all made the process easy and, for the first time in years, fun to buy a car. More

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Service was fantastic. Job well done. Will come back again for my vehicle service. I will certainly ask for Login again Job well done. Will come back again for my vehicle service. I will certainly ask for Login again More

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