Daniel Frye | Page 44

Service was excellent as always but the price of the oil change has triple. The costs may be out of your control but not out of mine. I will start changing my own oil and doing my own maintenance from here change has triple. The costs may be out of your control but not out of mine. I will start changing my own oil and doing my own maintenance from here on out. You have a great team there but unfortunately you have priced yourselves out of my budget. Good luck and thanks for the past service. More

by Dale Verified Customer Verified Customer

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We took our truck in for timing issues. And not only did we have to wait a week to get an appointment. We didn't get our truck back for 2 weeks. And when we did. They busted the radiator. Which is costing we have to wait a week to get an appointment. We didn't get our truck back for 2 weeks. And when we did. They busted the radiator. Which is costing us more money to replace. And messy up the air conditioner. Which they fixed that. But not the radiator. Which was not broke or leaked when we took it in. After a 3300.00 bill I believe this was not right. More

by Mamapatty22 Verified Customer Verified Customer

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They alway get me taken care of when they say they will and I have all the confidence in the world in their work. Good people and I have all the confidence in the world in their work. Good people More

by tracygred Verified Customer Verified Customer

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Needed new tires, the heated/cooled seats stopped working and the check engine light was on. They gave me new tires and found what was wrong with the seats and engine. They gave me an estimate, ordered the p and the check engine light was on. They gave me new tires and found what was wrong with the seats and engine. They gave me an estimate, ordered the parts and will call when I need to go back and have the parts installed. They were short handed that day, but still were able to put the tires on and find out what my other issues were. More

by Mlvlc1 Verified Customer Verified Customer

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Great place to do business. Friendly people.helpful people.work done when promised.all around good gals and guys.highly recommend them when car shopping. people.work done when promised.all around good gals and guys.highly recommend them when car shopping. More

by ritadon Verified Customer Verified Customer

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I would not recommend this dealer to anyone! The service department is very rude to the customers. They will not do the work on your vehicle because the management will not make them. Very disappointed in department is very rude to the customers. They will not do the work on your vehicle because the management will not make them. Very disappointed in the lack of customer service from the top to the bottle. Avoid this dealer at all cost. More

by Bramarkr Verified Customer Verified Customer

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It was a 2021 that needed a 110 volt plug that needed the work. When I first went in to the service department, I told them that I had brought the truck in. They didn’t know it was coming in. Then they found work. When I first went in to the service department, I told them that I had brought the truck in. They didn’t know it was coming in. Then they found it had been scheduled, on the log that was on the desk where the first person I Talked with. I ask for a car to go to the coffee shop. The answer was no. They could not give everyone who came in a vehicle to drive. This is a 2021 Ford Larat. Under Ford warranty. My daughter has purchased 3 new vehicles at Westown a Mustang, a Ford Fusion, and a four door keep, and while they were under warranty They gave her something to drive. Anyway I asked the Manager that was the second person I talked to he said he was the Manager. He also would not loan Vehicle either. I told him that BS and them both I would go home and get my own car & be back. So I did. When I got, back. The guy who said he was the manager wasn’t going to work on it. Because he said I had cussed them out 5 times, maybe 6.he got his friend at the first desk to agree with him.. “That is an out right lie that I cussed anyone.” Then another Mgr. showed up told the first one he would handle it, He was very polite an agreed to work on the truck. I left and went to the coffee shop. About 15 minutes later he call me & said he thought the electric plug had a spring behind it. And he was going to get on a schematic and check it out it was about five minutes later, my son called me and told me to go get the truck. He said the manager called and said they wasn’t going to work on it, & implied that I had all timers, & ask him if I had all timers. So I went back to Westown Ford to get the truck. I went in the Front section and as a gentleman who the manager was he said he was the sales Manager, but didn’t have much to do with maintenance. He was very polite. The other manager came in the showroom, while I was talking to Kevin MacKenzie, but didn’t stop or speak. More

by Ron Verified Customer Verified Customer

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I needed a new key fob. Westown took care of it. I miss the popcorn. More words needed-to be or not to be, that is the question. the popcorn. More words needed-to be or not to be, that is the question. More

by proodhouse Verified Customer Verified Customer

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Have been going to Westown since 2008, and they have been reliable for that entire time. Nick and his folks are friendly and will work with you unlike many other dealerships. reliable for that entire time. Nick and his folks are friendly and will work with you unlike many other dealerships. More

by Mlvlc1 Verified Customer Verified Customer

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I called to schedule oil change and got in the same day. Very nice when I dropped off and picked up. Always love to see my sales gal, Vickie Loughary Very nice when I dropped off and picked up. Always love to see my sales gal, Vickie Loughary More

by shspears Verified Customer Verified Customer

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