Daniel Frye | Page 10

I asked it to be inspected thoroughly, upon coming home and checking the vehicle over myself I found the coolant reserve tank was nearly empty and was filled with water, I just got the vehicle back and spe and checking the vehicle over myself I found the coolant reserve tank was nearly empty and was filled with water, I just got the vehicle back and specifically asked about coolant condition as it is extremely important to ensure it's within proper spec. Failure to even inspect or fill the reservoir with proper coolant is unacceptable, luckily I had a gallon at home from when I flushed it. The tech also had wheels off and never even spun the hubs to realize there was a noise on the front right wheel which upon inspecting I found metallic shavings on the wheel speed sensor and likely have a failed bearing. More

by Financial.logan Verified Customer Verified Customer

Report | Print

Friendly and courteous staff Vickie is one of my many favorites at Westown Ford in Jacksonville IL. favorites at Westown Ford in Jacksonville IL. More

by Seedtick Verified Customer Verified Customer

Report | Print

The service and personal are all nice and easy to talk to. Explain down to the last detail .. have had a lot of work done there. to. Explain down to the last detail .. have had a lot of work done there. More

by Ashbow74 Verified Customer Verified Customer

Report | Print

Good experience. Polite and professional. They know what they are doing Very helpful with all issues Polite and professional. They know what they are doing Very helpful with all issues More

by dsp2000 Verified Customer Verified Customer

Report | Print

Everyone was friendly and helpful. We arrived a bit early leaving the car. We were called when it was ready and were explained about our brakes. We arrived a bit early leaving the car. We were called when it was ready and were explained about our brakes. More

by coatsbev Verified Customer Verified Customer

Report | Print

Awesome we love everyone there! Nick runs a tight ship. We love Pete and all the guys! Nick runs a tight ship. We love Pete and all the guys! More

by ggreek10 Verified Customer Verified Customer

Report | Print

My experience with this dealership was strictly by phone. Daniel was very helpful in conversation and letting me know appointments. The only thing was time was overshot and that they had to replace lug nuts Daniel was very helpful in conversation and letting me know appointments. The only thing was time was overshot and that they had to replace lug nuts to check the brake recall but broke the lug nuts and charged me. I think the charge should have been to Ford due to the recall. More

by Taylorvt53 Verified Customer Verified Customer

Report | Print

The best in the area Everyone very caring and explain things throughly They are through things throughly They are through More

by bruce.laurie50 Verified Customer Verified Customer

Report | Print

Not happy that I can't make an appt ahead of time for service work . Having to call for same day is ridiculous . We have numerous other appointments and need to b able to have set time and date . Why not service work . Having to call for same day is ridiculous . We have numerous other appointments and need to b able to have set time and date . Why not have 1 or 2 days a week set aside for people wanting to schedule appts? More

by proberts477 Verified Customer Verified Customer

Report | Print

The dealership was clean with friendly and knowledgeable staff. Service department is very will trained to look for anything that could be a problem staff. Service department is very will trained to look for anything that could be a problem More

by Slwaters1162 Verified Customer Verified Customer

Report | Print