Dan McCann | Page 20

Terrible To be honest no one had there xxxx together, no Communication when I first arrived things went OK then it went downhill from there I get handed off To be honest no one had there xxxx together, no Communication when I first arrived things went OK then it went downhill from there I get handed off to another advisor and I waited to other people walking in the door and they got waited on before me and when I questioned it they said will be getting right on it it happened to me twice when I drop the truck off I stood there while my rental car was out in the bay and no one told me that it was out in the bay until I had to say something it was almost like I’ve should’ve known where everything was without them telling me that when I came back in the afternoon to pick my truck up I waited and two more people came in got waited on. A friend of mine posted on Facebook about the terrible service he had and I thought to myself not Scranton there’s no way well it happened to me same reasonings he had I had . This was my very first service on a brand new truck UNBELIEVABLE! My salesman was fantastic Dan was very helpful and very thorough. More

by Dave Moto Verified Customer Verified Customer

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Minimal Hassle Everyone at this dealership was very nice and accommodating. The sales rep could have been more knowledgeable, and listened better to my specific situ Everyone at this dealership was very nice and accommodating. The sales rep could have been more knowledgeable, and listened better to my specific situation and requests, but it seems like he had a hard time deviating from his script. I also felt that communication with the finance department was lacking as I tried several times to get questions answered before the day of closing and no one got back to me. Ultimately I did get a deal that I was happy with and the car that I was looking for. More

by AK Verified Customer Verified Customer

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New vehicle purchase People were friendly and helpful. The finance person Chris addressed my concern about posted price. I have not used the service department yet but w People were friendly and helpful. The finance person Chris addressed my concern about posted price. I have not used the service department yet but will soon for additional vehicle protection. The questions I did have regarding cleaning and service were adequately answered. More

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Amazing service!! I just purchased my second Cadillac from Scranton Motors. They made every aspect of both transactions easy. The staff was so helpful, Paul Dipietro, D I just purchased my second Cadillac from Scranton Motors. They made every aspect of both transactions easy. The staff was so helpful, Paul Dipietro, Dan McCann,& Chris were great! I’d recommend Scranton to anyone looking to buy a new Cadillac. Thanks guys! More

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Great experience! I had been looking to upgrade my personal vehicle for about 6 months, and my cousin Jonathan Wolff encouraged me to look to Scranton for my next purch I had been looking to upgrade my personal vehicle for about 6 months, and my cousin Jonathan Wolff encouraged me to look to Scranton for my next purchase, having had an excellent experience himself when buying a similar vehicle. While I've been involved in the automotive industry and have had serious reservations about the buying experience at a dealership in the past, including several less than satisfactory dealings at other places while acquiring cars for my wife, I decided to give it a shot. Being an ASE certified tech, and having run similar businesses in the past, I feel entitled to speak my mind and not have a flim flam routine performed in my presence. I'm a straight forward type of guy, and so is Paulie. When I explained to him what I wanted, expected and was looking for, he didn't hesitate to lead me right to it. There was not even a hint of the commonly contrived 'bait and switch' tactics that most car buyers fear. I got exactly what I was looking for at the price I expected to pay. Everyone was honest and forthright about the value of my proposed trades, and I elected to keep them while still completing my purchase. There were other vehicles for the taking, but he understood the parameters behind my decision making, and didn't stray even by an inch. I'm coming back to take advantage of other upgrades that Scranton offered to make the vehicle a little more compatible with my line of work and personal tastes as well. I'm a car guy at heart, and while many people like me are similarly set against transactions at major dealerships, I can whole heartedly endorse Scranton Motors as a dealership that exceeds the expectations of even the toughest customers like myself. I will be coming back again for my next GM purchase! More

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Awful Experience, can not recommend to Anyone It's sad when you drive out of state to purchase a car and it's not ready, even called on the way there. The car was not cleaned and the brakes neede It's sad when you drive out of state to purchase a car and it's not ready, even called on the way there. The car was not cleaned and the brakes needed work, and it was discovered on a test drive. Then, we discovered that the rear brakes were not being fixed. When we went to take the vehicle for a second test drive, we discovered the locking lugs were not replaced. Pretty sad that it took 7 hours to purchase a car. Way to long, and you learn a lot about a dealership sitting there talking to people in the service area. There were more miles on the car then the paper work stated and the pictures that were online (over 400) and the vehicle wasn't cleaned, it was like someone was driving it up until that morning. They were all about getting me to sign the paperwork before I saw the vehicle. I will say the only nice experience that we did have there was with Ashley during the purchase. She was very nice and very efficient. She knew we were there for a long time and didn't take long at all and explain everything and made sure that everything was done correctly. After I purchased my vehicle I was able to find more ratings for them and there were others with complaints as well. Hopefully this review will not be erased. More

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My Sales Rep is a Rock Star Lauren Carey was my sales rep at this dealer. I have to say that she went above her role as a salesperson to make sure my purchase and delivery of my Lauren Carey was my sales rep at this dealer. I have to say that she went above her role as a salesperson to make sure my purchase and delivery of my new 2017 Sierra Denali HD was exceptional. Any little hick-up that arise, she was on it. Even after I received my vehicle she followed up with some outstanding issues, made sure they were addressed, and completed. Everyone I dealt with was polite and courteous. When you walk into the dealer you are greeted and acknowledge right away. I have been to other dealers where people just walk by you and don't even look your way. Rocky was also a great help with securing financing for my purchase. A small town dealership with first class personnel is what you get with Scranton Motors. More

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Dealership The sales staff was very helpful and knowledgeable. Everyone we spoke with was pleasant and was eager to help and answered all our questions. We abs The sales staff was very helpful and knowledgeable. Everyone we spoke with was pleasant and was eager to help and answered all our questions. We absolutely loved seeing our new vehicle in the showroom when picking it up. Sparkle city! More

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love employees and vehicles This is my 3rd return visit to purchase new vehicles over the years. This time I purchased 2... an SUV and a pickup truck. From sales to service to fi This is my 3rd return visit to purchase new vehicles over the years. This time I purchased 2... an SUV and a pickup truck. From sales to service to financing, I have always been treated with respect and kindness. I would highly recommend. More

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RECOGNITION FOR PROFESSIONAL AND COURTEOUS SERVICE. KEEP GOOD JOB. WELL INFORMED SEVICE I WAS VERY PLEASED WITH THE SUPPORT. HAPPY HOLIDAYS FOR PROFESSIONAL AND COURTEOUS SERVICE. KEEP GOOD JOB. WELL INFORMED SEVICE I WAS VERY PLEASED WITH THE SUPPORT. HAPPY HOLIDAYS VICTOR WASILEWSKI PLANT CIVIL STRUCTURAL ENGINEER AT "GE POWER" More

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