Dan Healey | Page 3

We had a great experience with our salesman, Kyle! He did great with assisting us throughout our purchase of the vehicle, test driving & working with us! I had a positive experience with the sales but He did great with assisting us throughout our purchase of the vehicle, test driving & working with us! I had a positive experience with the sales but unfortunately was not as pleased with the condition of my car after the purchase. We were told at the dealership that an active safety recall on the car had been taken care of when purchasing and ended up needing to take the car back in a day after purchasing it to have the recall fixed and have a few minor things looked at that we noticed. We did get a car wash before driving off the lot but the interior was dirty and not detailed or vacuumed. I am happy with the purchase & my overall experience but wish it was in a little better condition driving off the lot! More

by MAYCIE Verified Customer Verified Customer

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I am writing to share my recent and disappointing experience at Russ Darrow Mazda on the Beltline in Madison. On July 10th around 11:50 AM, my father-in-law—who is a senior citizen and a disabled experience at Russ Darrow Mazda on the Beltline in Madison. On July 10th around 11:50 AM, my father-in-law—who is a senior citizen and a disabled veteran—and I visited the dealership to look at a car. After a test drive and some initial discussions with the salesperson, Tony, we began the paperwork and negotiations. During the process, a female staff member mentioned that another customer was scheduled to come see the same car in about an hour and a half. Despite this, we continued with the negotiations, working closely with both her and another manager named Dan. After some back and forth, we made the decision to purchase the vehicle. At the very last minute, however, the manager returned and told us that the car had been sold to someone else. We were shocked and deeply disappointed. We had been at the dealership for over three hours and were the first ones to show interest in the car. If someone else had already placed a hold or was in line ahead of us, why waste our time? And if we were first, why sell the car to someone else? This experience was especially upsetting given that my father-in-law, a disabled veteran who served this country, was treated with such disrespect by the staff. The actions of the team at Russ Darrow Mazda were not only unprofessional but unethical. At one point, when we asked for an explanation, the general manager simply said it was a "miscommunication." If there was truly a miscommunication, then that speaks to a larger issue of poor internal coordination and customer service. In reality, it felt more like we were manipulated and played. Creating a high-pressure, chaotic environment and pitting customers against one another is unacceptable. If the staff at Russ Darrow Mazda cannot communicate with each other, they should not be in a position to serve the public—especially when dealing with vulnerable individuals like elderly veterans. This was my experience, and I plan to file a formal complaint. I also intend to share this story with others to prevent similar situations. I strongly advise against buying a car from Russ Darrow Mazda in Madison. No one—especially someone who served this country—deserves to be treated this way. More

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Adapted to what I needed in a vehicle. Appreciate the fact that they didn’t push for anything extra like services for the car. Appreciate the fact that they didn’t push for anything extra like services for the car. More

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Quick, flexible and informative. Easy to work with and willing to work with any situation Easy to work with and willing to work with any situation More

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Tim is fantastic, and Dan is great as well! I really appreciate that Tim always listens—that’s something I truly value. The facility is excellent, and the entire team is very attentive. This is I really appreciate that Tim always listens—that’s something I truly value. The facility is excellent, and the entire team is very attentive. This is my second car from here, and I continue to receive the same outstanding service. More

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The personnel were conscientious, professional, and courteous. Cung King was an exceptional person. He was very well versed about the products and answered all of our questions with knowledge. Cung is courteous. Cung King was an exceptional person. He was very well versed about the products and answered all of our questions with knowledge. Cung is very genuine and hard working. The finance manager, Netanya Vanlandingham, was extremely efficient and helpful. The Manager, Dan Healey, was thoughtful and professional. More

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Our sales associate Cung and all of the staff were awesome Helping us through the whole process in positive and stress free experience. We would highly recommend Russ Darrow for any ones future car p awesome Helping us through the whole process in positive and stress free experience. We would highly recommend Russ Darrow for any ones future car purchases More

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Prompt service. Informative and clear, concise explanation f what was completed during the process. Thanks Informative and clear, concise explanation f what was completed during the process. Thanks More

by HERWIGOKEE Verified Customer Verified Customer

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Having not purchased another vehicle for 15 years, very helpful and business like in assisting with the process. Much appreciated. helpful and business like in assisting with the process. Much appreciated. More

by EDWCORCORAN Verified Customer Verified Customer

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Everyone at Russ Darrow Mazda was friendly, professional, knowledgeable, accommodating, and patient. We will be recommending them to everyone we know looking for a car dealer in the Madison area! knowledgeable, accommodating, and patient. We will be recommending them to everyone we know looking for a car dealer in the Madison area! More

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