The service was quick and sooner than expected.
The part ordered came couple days but i have an old car and they dont have the parts in stock all the time.
The part ordered came couple days but i have an old car and they dont have the parts in stock all the time.
More
by Ralph
Verified Customer
Verified Customer
Other Employees Tagged:
Jason Bennett
Nov 04, 2022 -
Fort Wayne Toyota responded
Thank you so much for your excellent review, Ralph! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Fort Wayne Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.
The best toyota dealer in the Fort Wayne area.
They always do a good job on my vehicles.
They always do a good job on my vehicles.
More
by Dandee
Verified Customer
Verified Customer
Other Employees Tagged:
Jason Bennett
Nov 02, 2022 -
Fort Wayne Toyota responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
1. This service was for a 15,000 checkup. I bought the
car at your dealership a year ago (it was new at the time). When I got the car there was a rattle in the left side of the driver's side when going o
car at your dealership a year ago (it was new at the time). When I got the car there was a rattle in the left side of the driver's side when going over rough road, but it was inconsistent. Sounds like something is not screwed in. For this service call I told the girl the noise is getting more consistent and could they take a look. Without even looking at the car the girl told me they would need to take out the dashboard. It could be an easy fix without removing the dashboard. Lazy...
2. Car was not washed after the service. Call in back to let her know and nothing was done.
3. This is the second survey that I have filled out for the same service. The first survey I also voiced my concerns asked for a manager to call me back and received no call.
Toyota had the best service around, but something has changed. That is why I bought the car there was because of your great service. New people need to be trained better so the customer is satisfied. My ask was very routine.
More
by LORI.ROY
Verified Customer
Verified Customer
Other Employees Tagged:
Heather Edwards
, Jason Bennett, Not sure who I worked with, young girl Jen?
Nov 03, 2022 -
Fort Wayne Toyota responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Fast and curious service.
Always friendly and listen to what your problem might be then fix it.
Always friendly and listen to what your problem might be then fix it.
More
by Okay KDL991946
Verified Customer
Verified Customer
Oct 30, 2022 -
Fort Wayne Toyota responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Fort Wayne Toyota, we look forward to having you as a valued customer for many years to come!
I received quick service for my car, didn’t have to wait
too long before I could get back on the road.
too long before I could get back on the road.
More
by MGSAVAG
Verified Customer
Verified Customer
Oct 27, 2022 -
Fort Wayne Toyota responded
Thank you for choosing Fort Wayne Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Didn’t fix something correctly the first time, even
though it cost over $2600. When I took it back, and they finally fixed it, I had to pay an additional $1500+ to get the car back. Last time I’ll go t
though it cost over $2600. When I took it back, and they finally fixed it, I had to pay an additional $1500+ to get the car back. Last time I’ll go there for service. We had been happy there for over 20 years, but they have lost a loyal customer.
More
by BBOKHART
Verified Customer
Verified Customer
Oct 19, 2022 -
Fort Wayne Toyota responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Everything worked out perfect!
Great service, I got my vehicle serviced quickly and everyone was very nice and helpful
Great service, I got my vehicle serviced quickly and everyone was very nice and helpful
More
by jrashby586
Verified Customer
Verified Customer
Oct 11, 2022 -
Fort Wayne Toyota responded
Thank you for choosing Fort Wayne Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Friendly and courteous to work with.
Appreciated the attention given to my car. Could have been more timely.
Appreciated the attention given to my car. Could have been more timely.
More
by LJNJJ
Verified Customer
Verified Customer
Sep 28, 2022 -
Fort Wayne Toyota responded
Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew.
Thank you again for choosing Fort Wayne Toyota; we look forward to having you as a valued customer for many years to come.
It was timely professional and very relaxing to come in
and get my service done.
and get my service done.
More
by TEAMLARRY1
Verified Customer
Verified Customer
Sep 27, 2022 -
Fort Wayne Toyota responded
We are very happy to hear our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Great service and shuttle bus.
The driver was friendly. Honored my extended service warranty with a smile.
The driver was friendly. Honored my extended service warranty with a smile.
More
by peace_992001
Verified Customer
Verified Customer
Sep 25, 2022 -
Fort Wayne Toyota responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!