Cyrena Morena
Cyrena Morena at Capistrano Mazda

Cyrena Morena | Page 10

Service Advisor

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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4.8
329 Reviews
4.8

329 Reviews

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329 Reviews of Cyrena Morena

March 29, 2021

Dealership Rating
Employee Rating

I was not comfortable with the level of care that was taken in terms of COVID precautions and let the manager know this. We were so happy with your sales department when we purchased the car from your de More

by sherri4
Customer Service
Recommend Dealer
No
Mar 29, 2021

Capistrano Mazda responded

Hi Sherri, we apologize for not providing exceptional COVID precautions in our Service department and have moved this to the top of our list to ensure our customers feel clean, comfortable and safe daily. Thank you for this important feedback, we appreciate it. Kate customerservice@capovwmazda.com

March 29, 2021

Dealership Rating
Employee Rating

Cyrena was amazing! I blew a tire on the freeway and almost crashed my car. She took care of me when I was frazzled. She was caring, attentive, and helped me in a scary situation. She was professional, More

by SCOHEN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hugo

Mar 29, 2021

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear you are okay and that Cyrena delivered such a great experience! Kate

March 25, 2021

Dealership Rating
Employee Rating

Cyrena is the best!! I live the care I receive for my Mazda. Was able to get a loaner, which was a turbo... my next car. More

by theworksskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans

Mar 26, 2021

Capistrano Mazda responded

It's great to hear that Cyrena and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

March 25, 2021

Dealership Rating
Employee Rating

Thanks Capistrano Mazda I have good experience with the employees of the service the consultant very friendly I’m very happy thanks Hugo Diaz and Capistrano Mazda 😃 More

by BETOMENDOZA23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Lou Bastiaans, Edward Rodriguez , Alex Hernandez, Hugo Diaz

Mar 26, 2021

Capistrano Mazda responded

Thank you, Beto, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Hugo and our team, and we look forward to working with you again. Kate

March 25, 2021

Dealership Rating
Employee Rating

Always, always such very good service & fast. Especially from Cyrena. It’s easy to get an appointment and they are quick to greet you. Thank you so much! More

by LHIGGINS2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 25, 2021

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad Cyrena and the team were able to help, and we hope to see you again! Kate

March 18, 2021

Dealership Rating
Employee Rating

Great service experience here! Cyrena was on top of everything. Very friendly and professional. She also gave me timely updates regarding my service status. Thank you! More

by CAMPKONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2021

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience working with Cyrena and our team here at Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

March 16, 2021

Dealership Rating
Employee Rating

This dealership is easy to work with and takes the time to help you doing the car you are looking for. I have bought multiple cars here over the years and will continue to go back because of their customer More

by ARCOTA
Recommend Dealer
Yes

Other Employees Tagged: Moe Afzal, Paul Clark , Whitney Bowens

Mar 17, 2021

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that Moe, Whitney, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Kate

March 08, 2021

Dealership Rating
Employee Rating

Always a 5-Star experience at Capo Mazda!! The Repair shop is always professional and Cyrena Moreno is the best!! Keep up the good work!! More

by reneoblea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2021

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Cyrena to be a positive one here at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

March 01, 2021

Dealership Rating
Employee Rating

Just a very pleasant experience! Efficient and easy - done within an hour! Reasonable price. I would recommend Capistrano Mazda to anyone for vehicle service - and sales. More

by deanrschultz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu

Mar 01, 2021

Capistrano Mazda responded

Dean, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Kate

February 19, 2021

Dealership Rating
Employee Rating

Another excellent experience - prompt service, courteous, and fair pricing. This is the only dealership ive been to where I leave feeling good and that I have received a personal touch More

by DKULICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 20, 2021

Capistrano Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Capistrano Mazda! Kate

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