Crystal Mattern | Page 3

Crystal is very personable and took the time needed to make sure we were taken care of. We purchased a vehicle sight unseen and actually had to reschedule for a pick up 3 days early. We never once felt ru make sure we were taken care of. We purchased a vehicle sight unseen and actually had to reschedule for a pick up 3 days early. We never once felt rushed or that we didn’t have her full attention. She explained to us the process and took us for a test drive, even though we had already committed to the purchase. The team was seamless, the truck was very clean and beautiful, and the tank was full! More

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Would not recommend buying online or if you are not local…. I purchased a vehicle from Corwin in March online. I worked with Crystal, she was great in the beginning at getting the paperwork set up, i local…. I purchased a vehicle from Corwin in March online. I worked with Crystal, she was great in the beginning at getting the paperwork set up, inspection done- told me the two issues that needed to be fixed, and confirmed the vehicle would be ready in 1 week. I bought sight unseen and had to fly to Fargo to pick-up this vehicle. I confirmed with her numerous times that the inspection items would be completed and the car ready for pick up on the agreed upon day. Yes. When I arrived in Fargo, again after confirming the day before the vehicle would be ready, the vehicle we indeed NOT ready. She was very disorganized, tried to say the car wasn’t ready after I had just paid for an airline flight to Fargo. The car wasn’t even at the dealership when I got there, nor ready to go. When she showed me the car it had not been detailed- inside or outside, the gas tank was on E, and she said one of the items from the inspection didn’t get fixed due to a delayed part. This delayed my pick-up by almost 3 hrs! The whole point of buying ahead of time is for a quick pick up! However, no problem on the delayed part, they agreed to ship me the part and pay in full for the labor. This did get done with no issues. Great. Two weeks later my mechanic found the second inspection item Corwin claimed they fixed upon pick up was not fixed and no one from Corwin mentioned a thing. I reported it and they again said they would pay for it and requested I send them the estimate. Now, here is where I went wrong and assumed they were using that as budgetary and not actuals. The actual labor and parts were $500 MORE than the estimate but Corwin only paid the estimated cost and now refuse to pay the actuals. So, I am now out $500 for something that should have been taken care of before picking up this vehicle and hours of time wasted due to them being disorganized, not backing their inspections or confirming that vehicle was ready. I am sure they are great to work with locally but I would not recommend buying from Corwin if you are out of the area. Make sure you get proof of inspection if buying a used vehicle from Corwin. It was truly the most ridiculous buying process I have ever seen and I am very disappointed anyone would allow business to be done this way. I should also mention that I went over Crystal’s head to the used car Manager- calls and emails- and no response. More

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