Cruz Escareno | Page 3

Vallejo Hyundai responded

Thank you for the great feedback. We’re glad to hear the process was clear, efficient, and exactly as expected—no surprises is always the goal. It’s especially good to know our team continued to support you after the purchase, as that follow-through matters just as much as the sale itself. We appreciate your business and your trust in us. Enjoy your vehicle! Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for your feedback, Deja. We’re glad to hear your experience was pleasant and that our team delivered great customer service with a fast, efficient process. That’s exactly the kind of smooth, hassle-free experience we aim to provide every customer at Vallejo Hyundai. We truly appreciate your recommendation and your trust in our dealership. We look forward to assisting you again with any future vehicle purchases or service needs. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for the great feedback—we truly appreciate it. We’re glad to hear your experience was straightforward, respectful, and efficient, as that’s exactly the type of process we work hard to deliver at Vallejo Hyundai. Creating a transparent, no-nonsense environment where customers can make confident decisions is a top priority for our team, so it’s great to know that came through during your visit. We appreciate your recommendation and look forward to assisting you again when you’re ready for your next vehicle. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Michael, for your kind feedback! We’re glad to hear that Cruz, Victor, and Allan provided a professional, courteous, and easy experience. Making the process smooth and helpful is exactly what our team strives for. We appreciate your business and look forward to assisting you again in the future. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for sharing your experience! We're glad to hear this was one of the best car-buying experiences you've had. Providing a straightforward, transparent process and having the right inventory available are things our team works hard to deliver. It’s great to know Cruz took such good care of you and made sure everything—from preparing the vehicle to setting up your BlueLink—was ready to go. We appreciate your kind words about the team and are happy everything went smoothly. Congratulations on your new vehicle, and thank you for choosing Vallejo Hyundai! Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for the wonderful review! ⭐ We’re glad to hear you had an excellent experience working with Cruz and the team at Vallejo Hyundai. It’s great to know Cruz and Fadi made the process easy and that Anton took good care of you throughout the transaction. Making complex deals—like trading in multiple vehicles—smooth and straightforward is something we always aim for. We truly appreciate your support and hope you enjoy your new vehicle. We look forward to assisting you again in the future! Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your experience with us and for the 4-star review. We truly appreciate your feedback. I’m glad to hear that our team was courteous and able to accommodate your financing needs, especially when things were a bit more complex. That’s something we take pride in — working hard to find solutions for every customer. At the same time, I appreciate you pointing out the hiccups with the paperwork. That’s not the level of smooth execution we aim for, and your feedback helps us tighten up our process to make future transactions even more seamless. If there’s anything specific you’d like to share about how we can improve, I’d love the opportunity to connect directly. Thank you again for choosing Vallejo Hyundai. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for the wonderful feedback! We’re so glad to hear that Cruz was friendly, informative, and helpful throughout your experience. He has a great way of making the process comfortable and enjoyable — and we love that he even helped you test out the sound system with some music suggestions! That’s the kind of personal touch that makes the experience memorable. We truly appreciate your support and look forward to serving you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your experience! We’re glad our team at Vallejo Hyundai was responsive and able to help make the buying process clear and comfortable while also delivering a great value. Our goal is always to make car shopping straightforward and stress-free, and it’s great to know that came through. We truly appreciate your business and welcome you to the Vallejo Hyundai family! Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Karen and Kirk, thank you for taking the time to share this thoughtful review. It truly means a lot—especially knowing you don’t usually write reviews. Cruz takes great pride in making the car-buying process comfortable and transparent, and it’s clear he went above and beyond not just during the lease, but well after delivery as well. Making sure you felt confident with your new 2025 Ioniq 5 and its technology—even coming to your home—is exactly the level of care we strive for. We sincerely appreciate your trust and kind words, and we’re grateful to have you as part of the Vallejo Hyundai family. Enjoy your new Ioniq 5, and please don’t hesitate to reach out if you ever need anything. Warm regards, Aiman Saleh General Manager Vallejo Hyundai