Cris Costa

What started out as a great experience with an amazing sales rep quickly turned south. Matt tries his hardest to please the customer but the lack of communication and support for the remainder of the staf sales rep quickly turned south. Matt tries his hardest to please the customer but the lack of communication and support for the remainder of the staff leaves cracks unfilled and confusion all around. I am extremely unhappy and disappointed with my experience at this dealership. Throughout the entire process, I was repeatedly given expectations, promises, and timelines that were never met. Communication was poor, and every time I was told something would be done by a certain date, it either did not happen or I was left chasing updates myself. What made this experience even worse was the complete lack of accountability from management. The general manager showed absolutely no interest in making the situation right or even attempting to resolve the ongoing issues. Instead of taking customer concerns seriously, it felt like I was being dismissed the entire time. The most unprofessional part of this experience came from the service manager, she openly mocked me and made fun of me, not realizing that both my boyfriend and I could hear her. Hearing employees speak about customers that way was shocking, disrespectful, and completely unacceptable in any professional setting. I would not recommend this dealership to anyone based on the way customers are treated once problems arise. This experience was frustrating, stressful, and far below the level of professionalism I expected. To top it all off, even after the final visit, I was told my car was 100% complete (3rd times a charm), I had to go out of my way to get a sticker, an alignment and balance the new tires that were put on after a long battle. More

by Becca.Trayers Verified Customer Verified Customer

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They are always professional and courteous as well as trying to be an accommodating to my schedule. They are friendly and patient when you deal with them JUDE is my go to Guy. He has helped me out quite trying to be an accommodating to my schedule. They are friendly and patient when you deal with them JUDE is my go to Guy. He has helped me out quite a few times over the years put anyone else that has helped me has been very kind and courteous and I as well as trying to be an accommodating to my schedule. They are friendly and patient when you deal with them JUDE is my go to Guy. He has helped me out quite a few times over the years howeveranyone else that has helped me has been very kind and courteous and I would recommend this dealership to everyone and I have several times I have also used the parts department for my 09 Nissan Altima and my 2020 Nissan Nissan Altima for things that I can fix myself and I have found that the courtesy and professionalism extends throughout the building absolutely everyone that I have dealt with has been excellent thank you for the opportunity More

by J Smith 02072 Verified Customer Verified Customer

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Well informed Oscar Asian has being worked on in a timely manner timely fashon.updates and time explaining to you the issues timely manner timely fashon.updates and time explaining to you the issues More

by edwardsdolphon Verified Customer Verified Customer

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I had a very good experience with Jude very polite and very helpful and always very friendly he explained everything that was going on with my car very helpful very helpful and always very friendly he explained everything that was going on with my car very helpful More

by czollarcoffer04 Verified Customer Verified Customer

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Nucar Nissan of Norwood has always courteous and knowledgeable service advisors as well as mechanic techs. knowledgeable service advisors as well as mechanic techs. More

by paul.abu Verified Customer Verified Customer

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Horrible service my car wasn't checked properly, loud scraping noise in rear of car still going on , was told that it was my license plate bracket, not the issue I took it off anyway scraping noise in rear of car still going on , was told that it was my license plate bracket, not the issue I took it off anyway More

by Mnelson1218 Verified Customer Verified Customer

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VERY GOOD SEVICE KEPT INFORMED ON THE PROCESS PLEASANT AND PROFESSIONAL SERVICEMY FIRST CHOICE FOR MY AUTO REPAIRS AND PROFESSIONAL SERVICEMY FIRST CHOICE FOR MY AUTO REPAIRS More

by ftbt31 Verified Customer Verified Customer

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Service department was excellent finding the issue with my car prompt would only take my car here my car prompt would only take my car here More

by Ann Verified Customer Verified Customer

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Professional and top notch customer service All and all a great buying experience! Thumbs up ?? great buying experience! Thumbs up ?? More

by davidjcford Verified Customer Verified Customer

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Great service customer service was very helpful and serviced my car within a timely manner. serviced my car within a timely manner. More

by Lovelykaisha88 Verified Customer Verified Customer

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