Craig Winkler

I am not one to write a bad review, but, unfortunately, my experience with this service department has been nothing but terrible. We did our best to be kind and patient but, unfortunately, we have been lie my experience with this service department has been nothing but terrible. We did our best to be kind and patient but, unfortunately, we have been lied to and my five month old vehicle has been essentially ruined. Every time I had a conversation with our assigned representative she was sassy and rude, I tried my best to give grace and patience in each conversation, but was met with attitude every time. My new vehicle went in with three simple warranty covered problems and, a month into dragging their feet, they were suddenly in a hurry to get it back to us. The replacement part they were not sure had been ordered on Friday that they claimed would be hard to get magically appeared Wednesday, was allegedly installed, and the vehicle was pronounced ready Wednesday afternoon. I called to check on a time for pick up, stating Friday afternoon was the soonest I could be there (48 hours) I was then threatened with being charged for the courtesy vehicle if I did not pick up within 24 hours…. After they had it for a month. It is hard to drop everything on 24 hours notice and drive two hours round-trip. They offered delivery and we accepted to avoid the courtesy vehicle charge. We were aware, at this point, only one of the problems had been able to be fixed. Immediately upon delivery, it was evident, none of the problems were fixed, and the problem they claimed had a part ordered and replaced was worse than when I dropped it off. No wonder they wanted to deliver it… I called the company the part was coming from and was informed that part had never been shipped out for my VIN number. I have ordered from them previously and I’m aware parts are ordered under each VIN number. So they simply reused the original part? In addition to this, damage was done to this part in other locations of the vehicle that were just fine when I dropped it off. Not only were they rude and nothing got fixed over a month’s time, but they damaged the inside and outside of my vehicle terribly. There are grease stains all over the light tan leather and headliner, thick greasy footprints on the floorboard, tons of dust and dirt on the inside, chalky white water spots all over the interior front portion of my vehicle where it had been water tested multiple times and they claimed they could not find a leak... I found it for them! No paper floor mats were used. The exterior is covered in dirt, pollen, and chalky goo- it was never washed. I dropped off a 5 month old vehicle that was clean on the outside, just vacuumed inside before leaving to drop it off, and in pristine condition aside from the three problems we were delivering it for. It came back with the same three problems, additional problems, more serious water leak and mold concerns, grease damage, filth inside, and a filthy outside. My brand new vehicle looks 10 years old. We have reached out to the dealership for help and, days later, have not received any answers. I am without a vehicle until we reach a resolution due to further water leak concerns and there is a serious concern of mold for the long-term. This is our family vehicle and we do not feel safe exposing our family to the potential mold. We no longer feel confident in this shop’s ability to repair the damage we took it in for or that they have caused. More

by mrs.17 Verified Customer Verified Customer

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