Courtney Winters | Page 2

Our 2021 Kona experienced engine failure July 2023. We towed our Kona to their location due to needing a loaner car /rental to allow transportation to work. Upon arrival it was a fight to receive a loa We towed our Kona to their location due to needing a loaner car /rental to allow transportation to work. Upon arrival it was a fight to receive a loaner vehicle dispute our “client service representative” Courtney Winters stating the work would typically take a month to complete. Communication was limited if not nonexistent regarding the process or progress of the repair. We were notified the vehicle would be complete the week of August 28th. After numerous calls, voicemails, messages sent, and spending three hours on hold to be hung up on to restart the process Courtney Winters stated “the car would need a new battery costing $300”. Saturday Courtney stated the car would be complete Tuesday September 5th if they could find where the newly replaced engine was leaking coolant. Today we made the hour and 45 minute drive to the dealer after Courtney confirmed they fixed the leaking coolant issue, test drove the vehicle, and it received their seal of approval for us to retake possession. We drove less than 10 miles from their location before the “ENGINE FAILURE” alarms started. Naturally the vehicle was turned around to be returned to the dealer. It is now sitting leaking the remainder of coolant across their service station. Due to the displeasure of dealing your your dealership/repair center and their disgustingly poor customer service and sheer inability to do their jobs effectively I will contacting the better business bureau, However if i see a response by the end of today with the answer I deserve as one of your customers I will give you 10 days to rectify your disservice to me and my family, If not then i will write them and send them all our correspondence with dates of many duplicate repairs with a full written report of this absolutely disgusting experience with your company. More

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Great service! Always in and out very quickly. My advisor, Courtney, is the best! Highly recommend. Always in and out very quickly. My advisor, Courtney, is the best! Highly recommend. More

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The majority of the time I bring our vehicles to get serviced @ Jenkins. I appreciate that they always service our cars even if I forget appointment. Courtney is awesome, professional. Donut shop coffee serviced @ Jenkins. I appreciate that they always service our cars even if I forget appointment. Courtney is awesome, professional. Donut shop coffee is my favorite. More

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Prompt courteous competent service. Courtney does a great job explaining everything. Car was in great shape when delivered. Courtney does a great job explaining everything. Car was in great shape when delivered. More

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always a great experience, nice waiting area with good amenities i would recommend this facility amenities i would recommend this facility More

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excellent customer service, top notch. Courtney the service advisor was the best. Very professional but personable Courtney the service advisor was the best. Very professional but personable More

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Great service as always! Friendly and prompt service associates makes the time pass very quickly! Friendly and prompt service associates makes the time pass very quickly! More

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Good will go back for all of my service issues. Good customer service. Good job Good customer service. Good job More

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Very nicely renovated service department waiting area with TV’s, comfortable chairs, and a cafe with breakfast items and sandwiches with TV’s, comfortable chairs, and a cafe with breakfast items and sandwiches More

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As with past visits I expected top of the line, professional service and that is exactly what I got. That is why I keep coming back! professional service and that is exactly what I got. That is why I keep coming back! More

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