Cortney Ware

Julio Jones Kia responded

Thank you so much for the wonderful 4-star review! ⭐️ It means so much to hear that you've trusted Julio Jones Kia for years and continue to feel like part of the family every time you visit. Providing friendly, professional service and making our customers feel genuinely valued is what we're all about. We truly appreciate your continued loyalty and support. Thank you for being part of the Julio Jones Kia family—we look forward to taking care of you for many more years to come! 🚗❤️😊⭐️

Julio Jones Kia responded

Thank you so much for the wonderful 5-star review! ⭐️ It means a lot to us that you drive three hours to trust Julio Jones Kia with your vehicle. We're especially glad Courtney kept you informed throughout your visit and provided the friendly, attentive service you deserve. We'll be sure to share your kind words with Courtney and our service team. Thank you for your loyalty and for making the trip to see us—we truly appreciate you and look forward to taking great care of you again! 🚗🔧😊❤️

Julio Jones Kia responded

Thank you for taking the time to share your feedback. We sincerely apologize for the delay and, more importantly, the lack of communication regarding the expected service time. We understand how frustrating it must have been to expect a 30-minute service and have your son waiting without receiving an update. Clear and timely communication is an important part of the experience we want every customer to receive, and we appreciate you bringing this to our attention. We'll use your feedback to help our service team improve communication regarding delays and vehicle completion. We hope to provide you with a much smoother experience on your next visit to Julio Jones Kia.

Julio Jones Kia responded

Thank you for the wonderful 5-star review! ⭐️ We're delighted to hear Courtney provided courteous, friendly, and knowledgeable service during your visit. Professionalism and making our customers feel welcome are incredibly important to us, and we're glad Courtney delivered such a positive experience. We'll be sure to pass along your kudos to Courtney! Thank you for choosing Julio Jones Kia, and we look forward to serving you again in the future! 🚗🔧😊

Julio Jones Kia responded

Thank you for the fantastic 5-star review! We're so glad to hear your oil change, tire rotation, and windshield wiper replacement were all completed quickly and efficiently. Our team is committed to helping keep your Kia in top condition while making your service visit as convenient as possible. Thank you for trusting Julio Jones Kia with your Seltos. We truly appreciate your support and look forward to taking care of you and your vehicle again at your next service visit! 🚗🔧⭐️😊

Julio Jones Kia responded

Thank you for the wonderful 5-star review! We're thrilled to hear you received such great customer service. It's fantastic to know all of your questions were answered, and that you felt respected and well taken care of throughout your visit. We especially appreciate your kind words—and we'll be sure to pass along your "give them a raise" recommendation to the team! 😊 Thank you for choosing Julio Jones Kia. We truly appreciate your support and look forward to serving you again in the future! 🚗⭐️👏

Julio Jones Kia responded

Thank you for taking the time to leave us a review! We're glad to hear our team was friendly and that, overall, you had a good experience. We also appreciate your honest feedback about the wait time. We understand that your time is valuable, and we're always looking for ways to improve communication and make the process as efficient as possible. Thank you for choosing Julio Jones Kia. We appreciate your business and look forward to providing you with an even better experience on your next visit! 😊🚗

Julio Jones Kia responded

Thank you for the fantastic 5-star review! We're thrilled to hear you had an excellent service experience. Courtney truly goes above and beyond for our customers, and we're so glad her professionalism and dedication made such a positive impression. We'll be sure to share your kind words—and your vote for a raise—with her! 😊 Thank you for choosing Julio Jones Kia, and we look forward to serving you again! 🚗⭐️🔧

Julio Jones Kia responded

Thank you for the great 5-star review! We're so glad to hear you found our team courteous, friendly, and helpful throughout your experience. Going the extra mile to help our customers—including finding the right financing options when needed—is something we take pride in. Thank you for choosing Julio Jones Kia, and we appreciate your trust in us. We look forward to serving you again in the future! 🚗⭐️😊