Corey Boynton

Toyota of Scranton responded

KINGC158, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt well taken care of and that our team provided the helpful, knowledgeable, and accommodating service we strive for. Treating our customers like family is important to us, and we’re thrilled that this came through in your experience. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to seeing you again! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

HI Ed, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you consistently receive great service at Toyota of Scranton and that you feel well taken care of. Our team is dedicated to ensuring every customer has an exceptional experience, and it's wonderful to know that our efforts are making a difference for you. We truly appreciate your trust and loyalty. If there's anything more we can do for you, please don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

RSZYMANS. Thank you for your feedback and for bringing this to our attention. We’re sorry to hear about the lapse in communication regarding your insurance transfer. We understand how important this issue is, and it’s clear we missed the mark in following up as promised. I’ve shared your feedback with Corey and Jim in the Finance Department to ensure they address this matter promptly. We value your business and are committed to resolving this situation to your satisfaction. Please feel free to reach out directly if there’s anything else we can assist with or if you’d like to provide additional details. Thank you for your patience and understanding.

Toyota of Scranton responded

mars13, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand your frustration. We would like to clarify that while a down payment was made on the truck, the transaction was not fully completed. Unfortunately, due to an internal oversight, the vehicle was sold to another buyer. This mistake was not intentional, and we deeply regret any inconvenience this has caused you. Again, we sincerely apologize for this situation and any distress it has caused. Thank you for bringing this to our attention. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Certainly! Here’s a response to that review for Toyota of Scranton: Dear ABEIDLER00, Thank you for your wonderful review! We're thrilled to hear that Corey was able to find the exact vehicle you were looking for. It was great working with you, and your satisfaction is our top priority. We appreciate your kind words and look forward to assisting you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear SalemJoan10, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had an excellent buying experience at Toyota of Scranton. At Toyota of Scranton, we strive to provide our customers with nothing short of exceptional service, and we're delighted to hear that we could meet your expectations. Your kind words about our team's punctuality, helpful suggestions, and attentive service mean a lot to us. We truly value your business and the trust you've placed in us. If you ever need any assistance or have any further questions, please don't hesitate to reach out. We're always here to help! Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Best Regards, The Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear PAULIACAVAZZI, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you received excellent service during your visit to Toyota of Scranton. Providing exceptional service to all our customers, especially our preferred ones, is our top priority, and we're glad to know that we hit the mark for you. We truly appreciate your kind words and your continued trust in our dealership. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear SHING_KING, Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our environment and facilities well maintained, and we're delighted that our staff was helpful during your visit. Providing excellent customer service and product knowledge is something we take pride in. At Toyota of Scranton, we strive to offer the largest selection of inventory to meet our customers' needs, and we're glad to know that you found what you were looking for. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again soon! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear BALLS039, Thank you for sharing your experience with us! We're thrilled to hear that you had a great time at Toyota of Scranton and that we were able to get you where you needed to be. We truly appreciate your kind words and are delighted to know that you'll be returning to us for your next vehicle purchase. Our team is dedicated to providing excellent service and making sure our customers leave satisfied. If you have any questions or need assistance in the future, don't hesitate to reach out to us. We look forward to welcoming you back when you're ready for your next vehicle! Best regards, Mary Jo Preno Toyota of Scranton Team