Consula Strickland | Page 4

Yankiel was great. My truck came back fixed covered under warranty. They are my go to ford dealership My truck came back fixed covered under warranty. They are my go to ford dealership More

by ngranick Verified Customer Verified Customer

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Great experience. Service Advisor was excellent, very polite and respectful. I will go back to him for any service needs on my car. Service Advisor was excellent, very polite and respectful. I will go back to him for any service needs on my car. More

by Ecampuzano73 Verified Customer Verified Customer

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I have been a Wayne Akers Ford dealership service center for more than 13 years. I have not had any bad service and I continue looking forward to bringing my SUV in for all my services. for more than 13 years. I have not had any bad service and I continue looking forward to bringing my SUV in for all my services. More

by Joe Sr. Verified Customer Verified Customer

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Wayne Akers Ford has a lot to learn about communication. I can’t even express how poor it is in this survey, but it has driven me to now trade my vehicle in to another deal to never have to go to them again I can’t even express how poor it is in this survey, but it has driven me to now trade my vehicle in to another deal to never have to go to them again. I have had issues since I bought the vehicle from them with Service, multiple times, and I mean every time I have ever brought my vehicle there, and now with their collision center as well, just poor communication from everyone working there. This last visit was the worst of them all, having the vehicle for 14 days and not even addressing the issue I brought it in for. Terrible service from them. In my experiences, what makes or breaks a company is not the purchase of the said item, but the experiences you have when there is a problem with it and my experiences with their service post purchase has been aweful. I am glad to be getting rid of this vehicle and to be free from this dealership permanently. More

by DR.TRISKER Verified Customer Verified Customer

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Service department terrible had to do their job for them. Techs seem lazy and an unable. This service department experience alone has been enough to make me never want to buy from this dealership again. Lack Techs seem lazy and an unable. This service department experience alone has been enough to make me never want to buy from this dealership again. Lack of communication on loaners for service work becomes the customer‘s problem financially days later.. inspires a lack of faith and an unwillingness to pay for my extended warranty because the service department can’t get my truck right with just the factory warranty. More

by KYLECLAY767 Verified Customer Verified Customer

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Everything was well as I had 'The Works' done and the wait time was acceptable. My only critique is that the next day, my dashboard lit up with the message: 'battery strength is low; replace soon.' This wait time was acceptable. My only critique is that the next day, my dashboard lit up with the message: 'battery strength is low; replace soon.' This should have been noted during the maintenance check and I should have been advised about how low it actually is and how soon it should be replaced. More

by PCANNAN Verified Customer Verified Customer

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Overall the dealership is ok however communication needs much improvement. Difficult to make an appointment and getting status on vehicle. much improvement. Difficult to make an appointment and getting status on vehicle. More

by jdpp5225 Verified Customer Verified Customer

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I appreciate lenny and jim for all the help they did. I don't know who consulo strickland is, but they did a great job helping me out. I don't know who consulo strickland is, but they did a great job helping me out. More

by NICHOLAS32 Verified Customer Verified Customer

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With the dealership itself, not thorough, dismissive or concerns, not really accommodating, except when switched advisors Consula Strickland was more accommodating and was trying to get the problem figured concerns, not really accommodating, except when switched advisors Consula Strickland was more accommodating and was trying to get the problem figured out. More

by TWHIBY83 Verified Customer Verified Customer

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After the service was completed and paid, it took over an hour to deliver my car. It turns out the employee, Consuela, who was tasked with pulling my car around left my keys in another vehicle that was deli hour to deliver my car. It turns out the employee, Consuela, who was tasked with pulling my car around left my keys in another vehicle that was delivered. At first she lied and said she never got the keys from the cashier. There was no urgency from Consuela to correct the error as she was called several times by the cashier to find the keys. Then she realized she had left my keys in the car she delivered prior to my my car. Now we had to wait for the other vehicle to return to the dealer before they could retrieve my keys, inconveniencing two customers. Consuela offered no apology for theverror, just excuses that she is not a porter. Finally a supervisor came to the service departmdnt, Didgo, who did nothing but escalate the situation. There was no apologies from any of the staff, with the exception of the cashier. The vehicle was delivered with grease stains to both the interior upholstery and exterior as well. The service provided was completely unsatisfactory. More

by keithschwind Verified Customer Verified Customer

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