Cody Zook

Negotiations Finalized, Credit Ran, Financing Approved, Deposit Submitted, Then The Car Disappeared!! We attempted to purchase a 2025 Corvette Z06 from George Moore Chevrolet. The issue was not simply Deposit Submitted, Then The Car Disappeared!! We attempted to purchase a 2025 Corvette Z06 from George Moore Chevrolet. The issue was not simply that the vehicle sold. The issue was the sequence of events and how the transaction was handled. We negotiated the vehicle price and trade value. The dealership ran our credit, submitted our information to lenders, obtained financing approval, and provided us with the lender, loan terms, interest rate, and estimated payment. After that approval was obtained, we were asked to submit a $2,500 deposit, which we did. We also received a receipt for the deposit. Along with, a congratulations on your new Z06 from the finance officer that is on a recorded phone line. After all of that, we were informed the vehicle had been sold to someone else. To be clear, the dealership did reverse/cancel the deposit, and the charge did not remain on our account. However, that does not change the concern. A customer should not be taken through the financing process, given approved loan terms, asked for a deposit, and then told the vehicle is no longer available. A good dealership should clearly communicate when a vehicle is or is not being held. If the vehicle remained available to other buyers, that should have been clearly disclosed before running credit and requesting a deposit. Once financing approval was obtained and a deposit was requested, the reasonable expectation was that the vehicle was secured pending final paperwork. We too have all of these details in a text. Every hoop we were asked to jump through, we did. This was especially disappointing because this was handled over the phone rather than in person. Had we been sitting in the finance office, I do not believe the transaction would have been treated the same way. Out-of-state and over-the-phone customers deserve the same respect, communication, and process as customers physically present in the showroom. The dealership’s response focuses on the deposit being reversed, but that is not the main issue. The main issue is that credit was run, financing was approved, loan terms were provided, a deposit was requested and submitted, and then the vehicle was sold. That process was unacceptable and extremely disappointing. Perhaps the most disappointing part of this experience is that, even after all of the time invested by both parties, the dealership’s response was simply that the vehicle had been sold and the deposit was canceled. At no point was there an offer to help locate a comparable vehicle, search dealer inventory, explore a dealer trade, or otherwise attempt to salvage the transaction. Customer service at its LOWEST! Mistakes happen in business. What separates a great dealership from an average one is how they respond when something goes wrong. In this case, there appeared to be little effort to find a solution for a customer who had already completed financing approval and was prepared to move forward with the purchase. Frank, thank you for confirming the deposit was cancelled. I am trying to better understand the timeline. Could you please provide the approximate times of: • Financing approval • Deposit request • Deposit receipt • Sale of the vehicle to the other customer - for all parties My concern is that financing had already been approved, loan terms provided, and a deposit requested before we were informed the vehicle was unavailable. I would simply like to understand the sequence of events. Time stamps, etc. if the timeline supports, then you should have no problem sharing a screenshot of those details in your response to this review. But, once again, never did they say “Let us see what we can do to make this right.” More

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Kevin and Ethan were AMAZING to work with! Very attentive and was able to do the entire deal while I was at work to make it extremely convenient for me! 10/10 HIGHLY recommend! Very attentive and was able to do the entire deal while I was at work to make it extremely convenient for me! 10/10 HIGHLY recommend! More

by trevordvdub Verified Customer Verified Customer

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Ethan and Cody Zook was amazing. They both took care of me with zero issues. I live my new ride and will definitely be back to buy again. They both took care of me with zero issues. I live my new ride and will definitely be back to buy again. More

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Elian me ayudo muchísimo en lo q estaba buscando, me guío en todo el proceso. Desde q lo conocí sentí afinidad y me inspiro confianza. 100% recomendado en todo el proceso. Desde q lo conocí sentí afinidad y me inspiro confianza. 100% recomendado More

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Salesman came and picked me up from my house and easily answered my questions. Got to the dealership and dealt with professionals that love their jobs. The manager even came out and talked to me and helped answered my questions. Got to the dealership and dealt with professionals that love their jobs. The manager even came out and talked to me and helped me too:) Very Impressed with Cody and Ethan you can tell they was raised right. I walked out with a new 2026 Trailblazer RS and I couldn’t be happier. It was the easiest time I ever had in a dealership from start to finish. Ethan is an up and coming salesman and did an amazing job. I will only buy a car from Ethan and George Moore Chevrolet in the future. Outstanding job!!! More

by ZOOKGREG Verified Customer Verified Customer

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Very helpful! I really recommend doing business with him. He knew exactly how to help out family I really recommend doing business with him. He knew exactly how to help out family More

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yes, best experience I ever had in car dealing ! thank you for the great deal thank you for the great deal More

by ra340097 Verified Customer Verified Customer

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I was very please with Mr. Glenn and if something I need know about that vehicle he will answer Glenn and if something I need know about that vehicle he will answer More

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Very pleasant experience, they have a Large inventory , the staff is helpful and courteous. Mike our sales representative is very knowledgeable and went above and beyond to help us find what we needed . H the staff is helpful and courteous. Mike our sales representative is very knowledgeable and went above and beyond to help us find what we needed . Highly recommended More

by DAMARYSNG Verified Customer Verified Customer

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Great dealership! Matt is a great salesperson and a nice guy! He explained everything and answered all our questions confidently! Financing was spot on and easy! G Matt is a great salesperson and a nice guy! He explained everything and answered all our questions confidently! Financing was spot on and easy! Great truck buying experience! Thanks! More

by TOPHERLS Verified Customer Verified Customer

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