Cody Taylor | Page 9

We were very pleased with the way Jose listened to our desires and needs. His knowledge of the vehicle was excellent and he was able and so willing to help us understand everything, Everything was acco desires and needs. His knowledge of the vehicle was excellent and he was able and so willing to help us understand everything, Everything was accomplished in a timely and very acceptable manner. He willing answered our questions in the first few days of ownership. He built our trust in your dealership. More

by dpmatt Verified Customer Verified Customer

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We have purchased 6 vehicles from this dealership, always deal with Jim Hackett. Would not go to another dealership or another salesman. We love them!! always deal with Jim Hackett. Would not go to another dealership or another salesman. We love them!! More

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Very poor customer service I bought a brand new F-150 in January 2020. The vehicle was given to me unwashed, so small dents cannot be seen. When I washed my vehicle after seve I bought a brand new F-150 in January 2020. The vehicle was given to me unwashed, so small dents cannot be seen. When I washed my vehicle after several weeks I noticed a small dent at the left rear side of the truck. I contacted the sales person and she agreed to take care of this issue while the vehicle is in the dealer's body shop to repair a manufacturer's defect in the vehicle's roof. According to the dealer's staff and for "some reason" Mr. Cody Taylor (Manager) refused to repair the dent. I called Cody several times without answering back my calls and voice messages, and after insisting to talk to him he said he will look into this matter and call me back, and he never did. I picked up my vehicle and will never consider this dealership. More

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Fantastic Customer Service Chris Billups and Cody Taylor are top notch at what they do, and made our new vehicle purchase a memorable one! Not only will we look to Chris for our Chris Billups and Cody Taylor are top notch at what they do, and made our new vehicle purchase a memorable one! Not only will we look to Chris for our next purchase, we will be referring all of our family, friends, and clients to him. More

by plang0 Verified Customer Verified Customer

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Cody Taylor is the best GM and i will keep coming back to harolds because of cody and his awesome team very pleasing company thanks harolds because of cody and his awesome team very pleasing company thanks More

by chadsmith405 Verified Customer Verified Customer

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Quick, quality work. These friendly service techs did the job. No problems at all. I would take my car there any time for quality work. job. No problems at all. I would take my car there any time for quality work. More

by misterman1962 Verified Customer Verified Customer

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Harold Chevrolet and Buick has great customer care Calvin Smith reached out to me by phone after I filled out an on line request. I received no other personal contact from other dealers. From then his Calvin Smith reached out to me by phone after I filled out an on line request. I received no other personal contact from other dealers. From then his personal attention to our needs did not stop. Calvin found the car we wanted and made the deal happen before the 84 months 0 Interest promotion ended. His persistence and commitment to our satisfaction was great. All this with no hype or overselling the product. His down to earth approach and dedication was appreciated. More

by briggsj62 Verified Customer Verified Customer

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Great customer service. Loving my new 2015 Chevy Silverado truck. We will continue to come to Harold's Chevy for all of our Auto needs. Silverado truck. We will continue to come to Harold's Chevy for all of our Auto needs. More

by hallsgirl15 Verified Customer Verified Customer

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Very poor customer service So I bought a 2017 Chevy truck at a price very close too what the dealer was originally asking; I was told there was. Dry little room for negotiation! So I bought a 2017 Chevy truck at a price very close too what the dealer was originally asking; I was told there was. Dry little room for negotiation! This vehicle had 18k + not new but fairly clean. I negotiated that they detail the exterior of the truck with the deal as it had rust dots imbedded in the white paint! I was told it would be detailed the morning that I came to pick up my truck and pay 40k! Needless to say they did not follow through on their promise. I took the vehicle regardless as it was raining and I had driven an hour and 10 minutes after making a deal a previous day; they had given me their word so why would I question? I received an email from the salesman asking how I felt about my purchase. I stated the truck was treating me good so far; but I was a bit disappointed that he did not follow through with our agreement to detail the truck and remove the rust dots. A few days later he made it a point to call me and tell me he was very sorry and he would like to make it right and detail the truck for free at my convenience in schedule! I made him aware that I couldn’t get it in rt away as I don’t live close but I would set something up as soon as I could. I emailed the salesman to set up the exterior detail and asked about getting a price to detail the interior and get an oil change while I was there since I would be make no the trip! He called me back said oil change was 70$ and entire detail was free of charge; so we set a date when all work was to be done and I was told it would take approximately 4 hrs and a would wait in town. So I go through all of this driving/ waiting in town and receive a call that vehicle is ready for pickup. I return on foot to the dealer to get my truck and find they have maybe changed oil and ran the truck through car wash only! They swept interior did not attempt to detail or steam clean 1 thing inside, and the exterior was still polka dotted with rust specs in paint as it had been when I originally looked at buying the truck!!!! Very pusses off that they chose to waste my day, fuel, and lied to me about their intentions!!! The dealer would’ve been further ahead telling me no they would not detail the truck for free from the get go; unbelievably dissatisfied customer!!!!!! More

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Save my butt Harold Chevrolet was able to get financing for me on a new car. I had 0 credit and an old car with a blown head gasket. Thanks to Jim Hackett and Haro Harold Chevrolet was able to get financing for me on a new car. I had 0 credit and an old car with a blown head gasket. Thanks to Jim Hackett and Harold Chevrolet I now have a 2017 Spark and can get to work again The money I save on gas will pay for most of the increase in insurance for the new vehicle. More

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