Cody Shaw

This review will not be able to capture the awesome service I received from Evans Chevrolet. My Dodge Ram 1500 pickup had a catastrophic electrical failure while on I-75 near the Wapakonera Ohio exit o service I received from Evans Chevrolet. My Dodge Ram 1500 pickup had a catastrophic electrical failure while on I-75 near the Wapakonera Ohio exit on Friday July 31,2026 at approximately 2:30 pm. I was stranded at a Shell gas station at that exit and was able to call a nearby Dodge dealer for assistance. They were too busy to be of any assistance even though I had a leased vehicle that was still under warranty and was 200 miles from home in Michigan. I found a phone number for Evans Chevrolet that was nearby and called, leaving a message. They called back within a couple minutes and were able to send a truck and trailer to bring me to their dealership within 15 minutes. After arriving at the dealership just an hour before they would close for the weekend, they arranged for a rental vehicle from Enterprise rentals and had their shuttle driver take us there. We were able to continue our trip with the rental for the weekend as planned, returning to Evans on the following Monday morning to see if the Dodge could be repaired. Despite their best efforts, the parts were not available and it was decided to trailer the truck back to the home dealership in Grand Rapids Michigan, 200 miles away and I would follow in the rental car. This was all arranged by Cody Shaw the service manager with help from Olivia Shaw, the service writer. They contacted the service manager at Fox Dodge and provided documentation to him so repairs could be made after the truck arrived back in Grand Rapids. This all went very smoothly and I have to emphasize again that all this took place at a Chevrolet dealer, not at the Dodge dealer who refused to help. I did pay a VERY reasonable price for the repairs made by Evans as they attempted to get the truck going but were not able to complete it due to the parts not being available. Dodge is having a nation wide problem with the parts in question failing faster than the supply chain can keep up and as I write this, the estimate on parts arrival is anywhere from3 weeks to 3 months! I can’t say enough about how great it was finding a dealer and the people who work there who would step up and do as much as they did to help me when I was stranded out of state. Especially when my truck was not a Chevrolet. I wish them all the best. More

by bookem0 Verified Customer Verified Customer

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Always a good experience at Evan’s Chevrolet. Dylan and his team go above and beyond for you and are always helpful and courteous and take care of all your needs. They are great at getting you Dylan and his team go above and beyond for you and are always helpful and courteous and take care of all your needs. They are great at getting you in, getting vehicle fixed, and getting you back on the road. More

by mygrlsmywrld Verified Customer Verified Customer

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Given the situation you guys stood up on our purchase and that is truly appreciated. The over and beyond is the difference between a good and bad dealership. It's very much appreciated that is truly appreciated. The over and beyond is the difference between a good and bad dealership. It's very much appreciated More

by austin.bill3 Verified Customer Verified Customer

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Give them all raises because these guys are great at what they do. Highly recommend this dealership and their employees they do. Highly recommend this dealership and their employees More

by DYLAN Verified Customer Verified Customer

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Professional and highly technical , very good at observing items on vehicle other than what was called for observing items on vehicle other than what was called for More

by trsawmiller Verified Customer Verified Customer

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I always have a pleasant experience at Evans, even when I don't like what needs done. The employees are friendly and knowledgeable. don't like what needs done. The employees are friendly and knowledgeable. More

by mull Verified Customer Verified Customer

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Always willing to help . . friendly and cordial .. very thorough on explaining options on vehicle .. met several of the staff and all seemed willing to do what it takes and of . friendly and cordial .. very thorough on explaining options on vehicle .. met several of the staff and all seemed willing to do what it takes and offered me to call with any questions. More

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Everyone was very helpful. The salesman took time to make sure I understood everything .oh The salesman took time to make sure I understood everything .oh More

by no email 23rd Verified Customer Verified Customer

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Was able to get vehicle in when I wanted. Service was performed quick and done on time. Service was performed quick and done on time. More

by Cableguyterry Verified Customer Verified Customer

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I never had a good relationship with this dealership because all they did was screw people over. I decided to give them another chance. I glad I did they finally treated me fair . Thank god because all they did was screw people over. I decided to give them another chance. I glad I did they finally treated me fair . Thank god More

by JFFGRAIN Verified Customer Verified Customer

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