Chuck Griffith | Page 5

We love Germain BMW. Our service rep is Chuck Griffith. He pays attention and understands what needs to be done on the car whenever we bring it in for service. There are Our service rep is Chuck Griffith. He pays attention and understands what needs to be done on the car whenever we bring it in for service. There are always going to be some issue, its how well a service team responds and corrects those issues that matter. He never makes you feel like its your problem. He will tell you " I've got this." He treats us like family. Adrian our Tech is very detailed and checks everything to make sure our X5 is working perfectly down to the smallest of details. They are unlike any dealership you will find anywhere else. We can't say enough about the dealership. Right down to the receptionists. We are trading our X5 in on a new X5e plug in hybrid. Our sales rep is Patrick Dodard. He was great explaining the upgrades to us. He worked on helping us get the best price savings while still working to get us the options we wanted. They are a no pressure sales team. You never feel pressured. They are there to work for you. Nice job Germain. More

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Charles Griffin takes great care of my car, Francesca. He never attempts up-sell and I trust his recommendations. Chuck treats me like family and Francesca as if she were his own. Many thanks for havin He never attempts up-sell and I trust his recommendations. Chuck treats me like family and Francesca as if she were his own. Many thanks for having my back, Chuck. More

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I had an excellent service appointment on 1/3/25. Charles Griffith was my Service Advisor and did an outstanding job explaining what was necessary to resolve my issues. He is always very professional Charles Griffith was my Service Advisor and did an outstanding job explaining what was necessary to resolve my issues. He is always very professional and kept me informed of the progress of my repair. He is kind and pleasant and as long as Charles is in charge of my car, I know I'm receiving the best service! More

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The Dealership does a great job of meeting my needs. But filling this out is not pleasant But filling this out is not pleasant More

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The Naples dealership on 41 is great. Chuck Griffith is the best service advisor. Went in for an oil change and at the same time he was able to take care of a recall issue saving me anoth Chuck Griffith is the best service advisor. Went in for an oil change and at the same time he was able to take care of a recall issue saving me another trip to service! More

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Chuck Griffith always provides exceptional service even if an unscheduled event occurs, as was my recent situation. He is very pleasant and professional and has earned my loyalty for his support! if an unscheduled event occurs, as was my recent situation. He is very pleasant and professional and has earned my loyalty for his support! More

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Best service advisor at Germain BMW is Chuck Griffith. He’s always looking out for me as a customer and tells it to me straight. I appreciate all that you do Chuck! He’s always looking out for me as a customer and tells it to me straight. I appreciate all that you do Chuck! More

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Charles Griffith has been my personal representative for a number of years now. He is always professional, timely and willing to go the extra mile for me. There is no one I'd rather have assisting me with a number of years now. He is always professional, timely and willing to go the extra mile for me. There is no one I'd rather have assisting me with my BMW needs than Chuck, he is always first-class! More

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Chuck Griffith is the best and does a fantastic job with exceptional customer service. Thanks Chuck exceptional customer service. Thanks Chuck More

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Charles Griffith provided professional, timely, and comprehensive service for my recent visit. Went the extra mile to explore certain issues. The best dealership experience I have ever had over 40 year comprehensive service for my recent visit. Went the extra mile to explore certain issues. The best dealership experience I have ever had over 40 years of upscale car ownership. More

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