Christopher Garces | Page 2

Everyone I spoke/worked with in purchasing my vehicle were amazing, especially Razzy on the ohine and after the process suggesting returning my rental car for me and Juan who was amazing from his greetin were amazing, especially Razzy on the ohine and after the process suggesting returning my rental car for me and Juan who was amazing from his greeting in the parking lot through the purchasing process and..... from offering to drive my vehicle back for me(an hour one way) to dropping my rental off in the morning for me and text me that it was returned! Awesome all the way through approval and signing to driving off the lot. I would definitely refer them and come back to deal with them again Thank you! More

by 01.dragonfly11 Verified Customer Verified Customer

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We had an amazing experience purchasing our Tahoe from Chevrolet of Covina! Armando made the entire process smooth, stress-free, and enjoyable from start to finish. He was professional, knowledgeable, and Chevrolet of Covina! Armando made the entire process smooth, stress-free, and enjoyable from start to finish. He was professional, knowledgeable, and truly went above and beyond to help us find the perfect vehicle for our family. We appreciate the excellent customer service and highly recommend asking for Armando if you’re looking for a great car-buying experience! More

by GDESIREE63 Verified Customer Verified Customer

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The dealership was amazing friendly, honest, helpful, & made the entire carbuying experience smooth and stressfree made the entire carbuying experience smooth and stressfree More

by JOSHBEKA Verified Customer Verified Customer

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Very friendly and professional staff. Caesar Herrera was a pleasure to work with. I would definitely recommend this dealership. Caesar Herrera was a pleasure to work with. I would definitely recommend this dealership. More

by Juliana Verified Customer Verified Customer

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My daughter was taken care of, and our family will continue to be part of the Covina Hills Chevrolet. continue to be part of the Covina Hills Chevrolet. More

by yvette.larabennett Verified Customer Verified Customer

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I had an extremely disappointing experience with Covina Hills Chevrolet while attempting to purchase a 2025 Toyota GR86 Hakone Edition from out of state. Over the course of three to four days, I worked Hills Chevrolet while attempting to purchase a 2025 Toyota GR86 Hakone Edition from out of state. Over the course of three to four days, I worked with Chris, the General Sales Manager, and a sales representative, Luis, trying to get clear pricing. They repeatedly avoided putting anything in writing and were very difficult to reach. Phone calls went unanswered, messages were not returned, and it was clear that in person customers were being prioritized over serious remote buyers. Eventually, we came to a verbal agreement on price over the phone, which led me to book a flight from Texas to California to complete the purchase. Upon arrival, the experience immediately went downhill. I asked to speak with Chris, the General Sales Manager I had been working with directly, and he would not even come out to shake my hand. I was told he was too busy and was redirected to another salesperson. When I questioned this, I was told he was focused on ordering inventory and that it was a higher priority than meeting a customer who had just flown 1500 miles specifically to purchase a vehicle from their dealership. When I inspected the vehicle, I found it in far worse condition than expected for an eight month old car with 10000 miles and a clean Carfax. The paint had noticeable swirl marks, scratches, and blemishes throughout. After scanning the vehicle, it also showed an active fault code for the passenger side airbag system. To make matters worse, the GR86 is a manual transmission vehicle and no one there seemed capable of properly operating it. I watched their wash employee attempt to move the car while clearly struggling, riding and burning the clutch in the process. That alone was extremely concerning. Despite the prior agreement, I was then informed that the price would be increased by 1200 dollars due to market conditions. This was after I had already flown in based on the agreed terms. Even after attempting to move forward, the process was incredibly inefficient. I was the only customer actively purchasing a vehicle, yet it took nearly an hour just for the finance department to begin paperwork on a straightforward cash deal. The most concerning part of the experience was observing how the vehicles are handled. The detailing process involved the use of deck brushes and dirty rags typically used for hard surfaces like concrete. It was clear that this practice was contributing to the widespread paint damage I saw, not just on this car but across the lot. Even brand new C8 Corvettes in the showroom had visible swirl marks and scratches. I did attempt to work with their GM, Johnny, who made an effort to try to save the deal and was the only person who showed any level of professionalism. Unfortunately, by that point the overall experience had already left such a negative impression that it could not be salvaged. In all my years of buying and evaluating vehicles, I have never encountered a dealership with this level of disorganization, lack of transparency, and disregard for vehicle care and customer experience. I truly do not understand how they are selling cars. I ultimately walked away and flew back home extremely disappointed. I would strongly caution anyone, especially out of state buyers, to proceed carefully or consider other dealerships. More

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This Chevrolet dealerThey like to make it easy on the customer's experience I will refer my friends customer's experience I will refer my friends More

by bts.tow Verified Customer Verified Customer

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Great customer Service. They had everything ready when I got there. Chris Garce the best. They had everything ready when I got there. Chris Garce the best. More

by elmermorals Verified Customer Verified Customer

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Great experience, smooth transaction, staff is very welcoming and I have been a long term customer. welcoming and I have been a long term customer. More

by ZEPEDA.KATHERINE Verified Customer Verified Customer

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It was and Excellent experience. They were Not pushy. They made Personal connections and played No games. They were Not pushy. They made Personal connections and played No games. More

by kdic_nagy Verified Customer Verified Customer

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