Christopher Davis

I’m writing to share my recent experience with Antwerpen Hyundai in Catonsville, Nov 7, where I encountered several unprofessional practices that ultimately led to a breach of our agreement. In September Hyundai in Catonsville, Nov 7, where I encountered several unprofessional practices that ultimately led to a breach of our agreement. In September, I visited Antwerpen Hyundai looking to purchase a specific vehicle. Although the car wasn’t in stock, the dealership assured me they could get it and committed to honoring our negotiated terms. I went through the full purchase process, including a credit check, price negotiation, and signing an agreement outlining the price, payments, and terms—even though the vehicle was not physically present. I trusted I’d be notified once the car arrived and that the original terms would be upheld. However, I received no follow-up. When I checked the dealership’s website in November, I found the vehicle was now available. I returned to Antwerpen with my agreement, expecting to complete the purchase at the terms we had agreed on. Unfortunately, management (Maurice) informed me they would no longer honor the agreement. They provided various excuses and implied that my actions somehow showed a lack of commitment to the purchase. After some discussion, they agreed to honor the original terms only if I paid additional fees for a vehicle with the same specifications, though it lacked one optional feature. I reluctantly agreed, expecting the main terms of our original agreement to stay the same. Yet I kept encountering discrepancies, including mismatched prices and VIN numbers, along with unexpected additional fees. Finally, when I moved to the financing stage, the price, monthly payments, and interest rate had changed yet again. This experience has left me feeling that management was trying to subtly inflate the cost beyond our initial agreement. Their approach involved evasive explanations and, at times, efforts to undermine my understanding of the financial terms and the car buying process. While I’m disappointed with management’s conduct (Maurice). I do want to recognize my salesperson, Christopher Davis,for his professionalism and support. He was a positive presence during an otherwise frustrating experience. Overall, I’m deeply dissatisfied with the lack of transparency and professionalism displayed by the management at Antwerpen Hyundai in Catonsville, and I would not recommend purchasing a vehicle from this location without significant improvements in their practices. More

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