Christine Lee | Page 7

Every single time we’ve taken our car for service here, there’s been some issue. Running out of loaners, waiting up to an hour to talk to someone about the issues when dropping off (even with appointment there’s been some issue. Running out of loaners, waiting up to an hour to talk to someone about the issues when dropping off (even with appointment and getting there on time), being told it would take less than an hour so decide to wait but it takes over two hours, letting them know you need the car by a certain time to pick kids up from school but it’s not ready with no loaners (they offered to take me to get a rental but I was already late and used an Uber), etc. For my last visit, I booked super early hoping to have better luck if the day was just starting- my 2017 XC60 was having AC issues. They said please wait and it took almost two hours for anyone to talk to me (I inquired at least three during it- especially as they had taken my car back already). They did apologize and offer to rotate my tires for free this time, but I’ll likely find another dealer for service even if I have to drive further as we’ve decided to buy our car. We have loved our car, and while we had a great experience with figuring out a deal with Christine, and we’re offered unexpected great lease offers as repeat customers (including almost an eight months option to go from old to new lease- great!!! but we ended up purchasing), the service almost made us change our minds. Needs improvement More

by TA Verified Customer Verified Customer

Report | Print

Excellent Customer Service Christine and Loura made trading in my lease a pleasant experience. Bar by wrapped it all up quickly with a nice financing package. Working with these Christine and Loura made trading in my lease a pleasant experience. Bar by wrapped it all up quickly with a nice financing package. Working with these three professionals was great. More

by MARYANNELOCHER Verified Customer Verified Customer

Report | Print

Always excellent service My adviser Naaem is always excellent and insures my car receives premium service. The cashier and other staff are very helpful and treat each custome My adviser Naaem is always excellent and insures my car receives premium service. The cashier and other staff are very helpful and treat each customer with respect. You are to be applauded on the high quality of your employees. Thank you for another excellent experience. More

by lheher Verified Customer Verified Customer

Report | Print

Great experience. She made the process quick and easy, very very happy with the experience and the car. Would recommend to a friend any day. very very happy with the experience and the car. Would recommend to a friend any day. More

Report | Print

It was my first time buying a Volvo. Christine made my experience easy and fast. She is also extremely experienced in Volvo. Overall experience was fantastic! experience easy and fast. She is also extremely experienced in Volvo. Overall experience was fantastic! More

Report | Print

Great services Great sales services! Very polite and patient! I am new to Volvo and Christine, our sales lady gave me a detailed tour of my new car - where things Great sales services! Very polite and patient! I am new to Volvo and Christine, our sales lady gave me a detailed tour of my new car - where things are and how to set/use them. My husband and I have purchased 10 cars over the past years, no one provided better service than Christine. I would recommend her to anyone. More

by gslee9586 Verified Customer Verified Customer

Report | Print

Wonderful folks The entire staff at Rusnak is always courteous, attentive, and helpful. It is service like this that retains our business and always keeps us coming b The entire staff at Rusnak is always courteous, attentive, and helpful. It is service like this that retains our business and always keeps us coming back. More

by STEVEGRUIZ Verified Customer Verified Customer

Report | Print

new car Christine was great! I didn't like the process for warranty of the lease because I didn't have all of the information/wasn't prepared for that discus Christine was great! I didn't like the process for warranty of the lease because I didn't have all of the information/wasn't prepared for that discussion and I had no idea if I was getting a value for that service. More

by JEREMYM9 Verified Customer Verified Customer

Report | Print

A wonderful experience! It was a pleasant surprise that shopping for and driving off the lot in a brand new car could be this easy and painless! Everyone we interacted with o It was a pleasant surprise that shopping for and driving off the lot in a brand new car could be this easy and painless! Everyone we interacted with on that evening was super nice and friendly without feeling any pressure at all. More

by TSCCM4 Verified Customer Verified Customer

Report | Print

Great experience with Rusnak! I had a wonderful experience leasing my new XC60. Christine L. was incredibly helpful with finding the perfect model. She went out of her way to ensur I had a wonderful experience leasing my new XC60. Christine L. was incredibly helpful with finding the perfect model. She went out of her way to ensure I was informed and satisfied with my choice. I couldn’t be happier with Rusnak Volvo, which will definitely be my new go-to spot for Volvo cars. More

by JOSHUA.MALEK Verified Customer Verified Customer

Report | Print