Chris Myers | Page 17

Tynan's Volkswagen responded

We sincerely apologize for the negative experience you had during your recent visit. Your feedback is crucial to us, and we take your concerns very seriously. We are genuinely sorry for any frustration caused by what you perceived as a lack of transparency and communication. Your experience is not reflective of the level of service we strive to provide, and we deeply regret any inconvenience .Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for taking the time to share your thoughts with us! We're delighted to hear that you've found some positive aspects in your new car, despite the differences from your previous Jetta .We appreciate your feedback and your trust in choosing our brand. If you have any questions or need assistance in the future, feel free to reach out. Wishing you many enjoyable miles ahead! Jacqueline Goldsboro- Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your kind words and for choosing Tynan's! We're thrilled to hear that you had a positive experience with our dealership, from our front staff to the skilled mechanics and our fantastic selection of cars. Thank you again for choosing Tynan's. We look forward to serving you in the future and providing an even better experience. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jacqueline Goldsboro provided you with excellent customer service and met your expectations during your recent visit to our dealership .We truly appreciate your trust in us and your kind words. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future .Safe travels and best regards, The Tynan's Volkswagen Sales Team

Tynan's Volkswagen responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that our team at Tynan's made your car purchase a stress-free and enjoyable process .We appreciate your trust in us and your kind words. If you ever have further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Tynan's, and we look forward to serving you in the future. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for taking the time to leave us this wonderful 5-star review! We're delighted to hear that your experience at Tynan's dealership was a positive one. It's fantastic to know that Alex and Chris provided you with professional and attentive service, ultimately helping you leave with your new ID.4 . If you ever need any further assistance or have any questions about your new ID.4 , please don't hesitate to reach out. We look forward to serving you again in the future, and we appreciate your trust in us! Jacqueline Goldsboro- Customer Care Coordinator

Tynan's Volkswagen responded

Kathlena , we're thrilled to have such loyal customers like you! Thank you for choosing us for the second time and for your continuous support. We look forward to serving you again and maintaining your satisfaction with our products and services. Thank you for the 5-star review! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for taking the time to share your feedback regarding your recent experience with our dealership. First and foremost, we apologize for the inconvenience caused by the sale of the car you had placed a deposit on to another customer. This should not have happened, and we understand your frustration .On a positive note, we are pleased to hear that our finance staff was able to catch the mistake and provide you with a good deal on a replacement vehicle. Your feedback is essential to our ongoing efforts to improve our services, and we appreciate your understanding during this process. Thank you for choosing our dealership, and we look forward to a chance to make your next experience with us a more positive one. Jacqueline Goldsboro- Customer Care Coordinator

Tynan's Volkswagen responded

We appreciate your loyalty as a customer since 2015 and are thrilled to have served you through three Jetta purchases at Tynan's. Thank you for taking the time to leave this positive review! We look forward to continuing to meet your automotive needs in the future. Thank you again for your ongoing support, and enjoy your new Jetta! Jacqueline Goldsboro- Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for taking the time to share your experience with us! We're delighted to hear that your purchase of the new ID.4 from Tynan's was a smooth, easy, and professional process from start to finish. If you ever have any questions or need further assistance, please feel free to reach out. We appreciate your business and hope you enjoy your new ID.4! Jacqueline Goldsboro - Customer Care Coordinator