Chris Messier

This was the absolute easiest car sale transaction I have ever experienced in my life! Most of the paperwork was done over the phone with Eric who was extremely professional and helpful. They even sent someo ever experienced in my life! Most of the paperwork was done over the phone with Eric who was extremely professional and helpful. They even sent someone (Mateus) to pick me up and bring me there! I cannot say enough about Mateus and his truly genuine personality and friendliness. He should most definitely be considered an indispensable asset to this company/dealership. From Eric to Mateus to the service department and the gentleman that I signed all the documents with (I’m sorry but I don’t remember his name), it was a hassle-free, highly organized and pleasant experience. I will be recommending Gates to any one of my friends and colleagues who may be looking to buy their next car. Thank you! P.S. And I LOVE my new Juke!!! More

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Jimmie was very polite and courteous. Nice to deal with, no pressure sale. A little disappointed in the time it took to do the paper work to complete the sale. Close to two and a half hou Nice to deal with, no pressure sale. A little disappointed in the time it took to do the paper work to complete the sale. Close to two and a half hours? More

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Staff was very pleasant and accommodating. Salesman Martin was super nice and helpful. I love my new truck Salesman Martin was super nice and helpful. I love my new truck More

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I was very pleased with Paul Bacon and everyone else that worked with me to help me get a vehicle that was reliable and affordable. Their dedication to their customers and making sure that all aspects of the worked with me to help me get a vehicle that was reliable and affordable. Their dedication to their customers and making sure that all aspects of the purchase was hassle free. I will definitely be going back for any other purchases and service. Thanks Gates! More

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Martin and the dealership were professional and very easy to work with. Appreciate the way they worked with me through the negotiation and purchasing process without pressuring me. to work with. Appreciate the way they worked with me through the negotiation and purchasing process without pressuring me. More

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Martins care, professionalism, and attention to detail is above and beyond. From helping us get the perfect deal and personally delivering our new truck and spending time to go through all the features, all above and beyond. From helping us get the perfect deal and personally delivering our new truck and spending time to go through all the features, all of this is why we continue to buy vehicles from Martin. More

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Gates GMC and Nissan was easy to do business with. They were very upfront and honest about their product and cost. There were no high pressure sales techniques used and answered all questions. They were very upfront and honest about their product and cost. There were no high pressure sales techniques used and answered all questions. More

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Matheus was knowledgeable, personable and helpful. I will be referring friends and family in the future. I will be referring friends and family in the future. More

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The staff was very accommodating providing exceptional customer service. I applaud Gary shuttle the driver. customer service. I applaud Gary shuttle the driver. More

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I just purchased my 5th or 6th car from Gates. They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in Septem They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in September. I was the only one in the car. I called the dealership and spoke with Mr Rideout and he was extremely rude. I explained what was going on with the car and he said that the seatbelt light would go on even if there was a cell phone sitting on the seat, which seems dangerous in itself. He told me to go home and click all the seatbelts and shut the car off and turn it back on, to reset the error. and it would be fine He was uninterested in my concerns. I went home and clicked all the seatbelts and the light didn’t go off, so I called back told him I did what he asked and that I needed to make an appointment since the light was still on and asked if They had a rental I could borrow. In my Spam folder were a few messages from Nissan connect letting me know there was a problem with the seatbelt which could affect the airbags and was dangerous to drive. He was annoyed and said no there wasn’t a car I could use then he realized it was a brand new car that I have had for eight months so he said since it was still under warranty that I could use the rental and that I will need to make sure I have my license my insurance card and a credit card for anything that might be wrong with my car because it probably was a mouse that chewed a wire which I knew that did not happen. it was almost like he was aggravated that I bothered him with such nonsense. I took his mansplaining no problem, but I don’t understand why there was such an attitude when it was a safety issue and not something I was complaining about. I would not like to deal with him ever again maybe he was having a bad day or maybe he’s just that way as a person. Customer service is part of your job maybe some retraining would be helpful so that he can better serve the dealerships customers. Maybe he should stay behind the scenes and let the team in the front do what they do best awesome customer service. More

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