Chris Mercer
Chris Mercer at Larson Ford

Chris Mercer | Page 6

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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4.9
121 Reviews

Dealership Experience

13 yrs, 9 mos

4.9

121 Reviews

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121 Reviews of Chris Mercer

August 29, 2024

Dealership Rating
Employee Rating

Very efficient and also very helpful and friendly. I like them and always take my car there for service. More

by geebee47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2024

Larson Ford responded

We're delighted to hear that you find our team at Larson Ford efficient, helpful, and friendly! Thanks for trusting us with your car service needs.

August 23, 2024

Dealership Rating
Employee Rating

Larson has great customer service. However, some of the employees in the service department do not do their job to the fullest extent. So have to be careful on that part. More

by jackie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 26, 2024

Larson Ford responded

Jackie, thanks for your feedback. We're glad to hear you appreciate our customer service and will address the concerns you've raised about our service department. If you'd like to discuss this further, please reach out anytime. Thank you, Louis Pagano - Fixed Operations Director - 732-363-8100 x512

August 10, 2024

Dealership Rating
Employee Rating

Excellent service. Chris Mercer was most helpful and friendly I give him 5 stars 🌟 having no problems More

by MCHOOGIE243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Larson, Tracy Black

Aug 12, 2024

Larson Ford responded

Thank you for the fantastic review! We're delighted to hear Chris Mercer provided excellent service at Larson Ford. Enjoy your new ride, and we're here if you need anything else!

August 01, 2024

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Employee Rating

My service manager, Chris and his team treat me and my fleet with the best care, service and fairness. Other dealership maintainance departments can’t even come close…. More

by Docfoglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

Larson Ford responded

Thank you for recognizing Chris and the team at Larson Ford! We're delighted to hear that our service stands out. We appreciate your trust in us for maintaining your fleet!

July 28, 2024

Dealership Rating
Employee Rating

Thank you to the very professional and expert techs, Had my car serviced on July 22, and as always, was very pleased with the summary results. Also, recommendations were made regarding near-future tire rep More

by Joseph_Parayos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Jul 29, 2024

Larson Ford responded

Joseph, we're glad to hear our expert techs at Larson Ford provided you with excellent service and helpful recommendations. Thanks for your continued trust in us!

July 27, 2024

Dealership Rating
Employee Rating

We have been using Larson Ford for almost 20 years. We are always more than satisfied with the service they provide. This time truly demonstrated why we trust them. My husband took my car in because a More

by DDaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Jul 29, 2024

Larson Ford responded

DDaye, we're delighted to hear about your positive experience with Chris and the team at Larson Ford. Thank you for being a loyal customer for nearly 20 years!

July 17, 2024

Dealership Rating
Employee Rating

The Service Department at Larson Ford is excellent. It is a pleasure dealing with Chris Mercer and all the Ford technicians. They do a great job and are also friendly and professional. We buy all More

by mgg32
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2024

Larson Ford responded

Thank you for your continued support and referrals! We're delighted to hear that Chris and our Larson Ford Service Department have provided excellent service. We look forward to serving you again in the future!

July 02, 2024

Dealership Rating
Employee Rating

Chris in service is always professional and knowledgeable. My appointment was prompt and service was perfect. Tech picture texts are helpful. More

by dragnslayr02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2024

Larson Ford responded

We're glad to hear Chris and the Larson Ford service team provided a professional and efficient experience. Thanks for sharing your feedback!

June 29, 2024

Dealership Rating
Employee Rating

Exceptional experience. Expert sales and finance team. Vehicle delivery was fast and informative. All expectations were exceeded as usual. More

by Tom G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 01, 2024

Larson Ford responded

Tom, we're delighted to hear that our sales and finance team at Larson Ford exceeded your expectations once again. Thanks for the fantastic review!

June 06, 2024

Dealership Rating
Employee Rating

Easy to make appointments. Quick inspection and maintenance times. Knowledgeable of services and extras related to my vehicle. Pleasant wait time. More

by Kegger00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert F. Barranger Jr., John Kaiser, Dave Pirk, Bill Fairgrieve , Ken Blair, Brian Casey

Jun 06, 2024

Larson Ford responded

Thanks for sharing your experience! We're glad to hear that our team at Larson Ford provided quick and knowledgeable service. We appreciate your feedback and look forward to serving you again!

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