Chris Hartt | Page 2

I am extremely disappointed with my service experience at Gary Yeomans Ford Palm Bay. I dropped my vehicle off on Monday for a recall and specifically asked my service representative, Chris, to perform a ful Gary Yeomans Ford Palm Bay. I dropped my vehicle off on Monday for a recall and specifically asked my service representative, Chris, to perform a full diagnostic because my check-engine light continued coming on with catalytic-converter-related codes. I explained that the catalytic converters and all four O2 sensors had recently been replaced, provided the codes I had already received, and specifically asked that the sensors, possible leaks, and other underlying causes be investigated. Instead of receiving a clear explanation of what was actually inspected and tested, I was essentially told that their diagnostic showed the same codes I had already provided. That did not answer the reason I brought my vehicle to Ford in the first place: why are these codes continuing to return after the parts were replaced? Communication was also frustrating. I repeatedly had to call for updates and leave messages before receiving calls back. When a customer leaves a vehicle with a dealership for professional diagnosis, especially after clearly explaining the problem, they should receive detailed communication about what tests were performed, what was ruled out, and what was actually found. I am not satisfied with simply being given codes I already knew. I requested an actual diagnosis of the underlying problem, including checking the sensors and possible leaks. I would like Ford to provide documentation showing exactly what was inspected and tested. If the requested diagnostic work was not actually performed, I believe the diagnostic charge should be refunded. If the vehicle developed an additional problem because of work performed while it was in the dealership’s possession, I expect that issue to be properly addressed. This experience has been frustrating and disappointing, and I expected much better communication and service from a Ford dealership. More

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Staff was hard working and diligent. Vehicle was serviced within 1.5 hours. Waiting room was pleasant. Vehicle was serviced within 1.5 hours. Waiting room was pleasant. More

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Service department, Chris Hartt was very disrespectful and not helpful at all completely unprofessional and I’ve tried to get ahold of a manager to clarify issues. Zero response and sent to a voicemail ev and not helpful at all completely unprofessional and I’ve tried to get ahold of a manager to clarify issues. Zero response and sent to a voicemail every time. Finally got David on the phone the manager and he was even worse than Chris, these guys are so unprofessional and not anyone I would recommend to deal with. Also we have previously purchased a truck from them in 2022 with cash and are treated like this is crazy. More

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GY Ford has great people in sales, service and parts. They are quick to respond to the needs and concerns of customers. They are quick to respond to the needs and concerns of customers. More

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Best buying experience by far. The process was so quick and everyone was so kind. Marc in finance was awesome and my salesman Dave made sure that all my questions were answered and The process was so quick and everyone was so kind. Marc in finance was awesome and my salesman Dave made sure that all my questions were answered and never rushed me. It was absolutely perfect. Thank you so much to the entire staff! More

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Personnel very cordial and helpful overall very pleasant purchasing experience alter a long wait for the Maverick process completed promptly and efficiently purchasing experience alter a long wait for the Maverick process completed promptly and efficiently More

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Dave's professionalism in helping the school meet it's transportation objectives is much appreciated. Thumbs up all the way. transportation objectives is much appreciated. Thumbs up all the way. More

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There is not enough room in this template to say all the things we want to say about Dave P. During the process of 4 vehicle sales, he has offered professional, transparent, thorough, and friendly servi things we want to say about Dave P. During the process of 4 vehicle sales, he has offered professional, transparent, thorough, and friendly service. Not to mention, he has saved us $1000s of dollars on brand new vehicles! For this last one (Ford F150), we had become victims of the “Awaiting Shipment” purgatory. After two months sitting in a yard in Michigan waiting for transport, Dave raised xxxx and ruffled feathers, and our truck became shipped “priority” and got to us in 6 days! Dave had our paperwork waiting and I doubt we spent 15 minutes at the dealership. Didn’t even have to wait in finance, Dave did everything with us right at his desk! Because of Dave, we have completely changed our outlook on car dealerships. Dave has made us into Gary Yeoman customers for life (unless he leaves, then we go where he goes). More

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Took truck in for oil leak they had it for a week got It back no coolant in reservoirs headlights put in with mix matched bolts front parking lights didn’t work transmission lines not secured to block now h back no coolant in reservoirs headlights put in with mix matched bolts front parking lights didn’t work transmission lines not secured to block now has a nock when idling and in gear. More

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Chris is the most arrogant rude man I have ever encountered. Very disrespectful and no careing. Thank God I no longer need this dealership. Kelly Ford is auch more pleasant experience encountered. Very disrespectful and no careing. Thank God I no longer need this dealership. Kelly Ford is auch more pleasant experience More

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