Chris DaCosta | Page 17

Came in for an appt to look at new cars-Subarus and was greeted by friendly staff and sakes people. I talked with sales rep about what I was looking for. He narrowed down 2 types of cars. He arranged a tes greeted by friendly staff and sakes people. I talked with sales rep about what I was looking for. He narrowed down 2 types of cars. He arranged a test drive and that was it! I fell in love with the smooth drive of the Forester More

by KATTY2 Verified Customer Verified Customer

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I left with a smile!! 😊 Matt and Chris were very friendly and helpful....like they had nothing else to do but take care of me and answer my questions. Thank you Matt and Chris were very friendly and helpful....like they had nothing else to do but take care of me and answer my questions. Thank you More

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We had an appointment to try a car I had seen on the internet. We were greeted and attended to when As soon as we arrived. Everyone was very professional that day and when we returned to finalize the de internet. We were greeted and attended to when As soon as we arrived. Everyone was very professional that day and when we returned to finalize the deal. Best service we’ve ever received at a dealership. More

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Overall excellent experience We haven't bought a new car in several years and were pleasantly surprised at how easy the experience now was. Robert was our sales person and he was We haven't bought a new car in several years and were pleasantly surprised at how easy the experience now was. Robert was our sales person and he was knowledgeable, easy to work with and accommodating. Overall, we're very happy with our purchase and with Prime Subaru. More

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First new car in 15 years Excellent experience. I did have help from family and friends and they were also pleased with Patrick and his associates. I know I can call or come Excellent experience. I did have help from family and friends and they were also pleased with Patrick and his associates. I know I can call or come in with any questions that I have. More

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Excellent Experience Very knowledgeable and friendly people who go out of their way to accommodate your needs and explain your choices. And it is a great car. Very knowledgeable and friendly people who go out of their way to accommodate your needs and explain your choices. And it is a great car. More

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Trading in Forester for newest midel Knowledgeable salesman (Matt) made buying my new Forester painless. Very friendly, professional service and good price for my trade-in even tho it had Knowledgeable salesman (Matt) made buying my new Forester painless. Very friendly, professional service and good price for my trade-in even tho it had some issues. Fair pricing and dealer discounts More

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I had excellent help in selecting my car. I was very nervous when I first began looking for a car. This is a huge commitment for me. However, George Costa was easy going, answered all my ques I was very nervous when I first began looking for a car. This is a huge commitment for me. However, George Costa was easy going, answered all my questions and really gave me the time I needed to make my decision. I feel that even now I can call him any time and he will be ready to help.Thank you George! More

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Review of buying a new car George was great. Very friendly, very knowledgeable about his product. He explained contracts and options to us being sure we understood. Chris too wa George was great. Very friendly, very knowledgeable about his product. He explained contracts and options to us being sure we understood. Chris too was well versed in the finances available to us and took the time to check for answers to our questions. George did his utmost best to get us a fair price for our car. We thoroughly enjoyed our time spent with George not only his Subaru knowledge but just getting to k now him as a person and what interests him (his family, new house and golf!). We wish him the best on all parts of his busy life and thank him for making a car purchase as painless as possible! More

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STAY AWAY - Go to Atlantic or Planet Subaru After a couple of months of having my 2018 Subaru Outback I noticed that the mileage dashboard wasn't aligning with the gauge. I made a phone call to After a couple of months of having my 2018 Subaru Outback I noticed that the mileage dashboard wasn't aligning with the gauge. I made a phone call to inquire about this situation and Terry Hitchcock informed me that I shouldn't pay attention to to the dashboard and that it is never truly accurate and told me that there was nothing the dealership could do. A couple of months go by and there were 2 instances that my car ran out of gas but the gauge and dashboard indicated there was plenty of gas (1/4-1/2 tank). After the first time I was under the impression that maybe it was my fault but after nearly deadly experience of getting side swiped after my car had ran out of gas at the intersection of 95 & 495, I knew something was up. This prompted me to have another discussion with the dealership. I called them brought in my car for an oil change and asked them to look at a wire dangling from my back bumper, an oil stain that came with the car along with my gas gauge. They told me they couldn't repair the wire and it came from natural wear and tear and proceeded to tell me nothing was wrong with the gauge. Fast forward another couple of months I get a notice from Subaru about a recall affecting the gas gauge and the dashboard. I got on the phone and discussed my frustration in a calm cool manner. During the conversation Terry informed that they weren't able to fix the recall yet. I had a funny feeling that this dealership wasn't being upfront or honest about actually addressing my issues I presented them. This prompted me to call another dealership, which I did and they told me to drop off my car and they would fix the recall. This frustrated me because Terry told me the dealership wasn't capable of fixing the recall or the other issues. I told him I had contacted another dealership and they said they could fix it that day, Terry began to get increasingly frustrated and began yelling and swearing at me and eventually slammed the phone telling me to go F*** myself. I called back and tried to talk to management about this lack of customer service and was hung up on and all my cars were ignored after their service manager swore and screamed at me. I strongly recommend that you take your business elsewhere because the dealership will lie to you about service that are performed and have no idea what customer service is. More

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