Chris Clem | Page 55

Excellent, Excellent, Excellent ! Visited service department and enjoyed courteous visit in BMW gift shop while waiting. Chris Clem is awesome at his job. Entire service crew handles Visited service department and enjoyed courteous visit in BMW gift shop while waiting. Chris Clem is awesome at his job. Entire service crew handles their biz sharply. Autohaus is BMW! More

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one time experience First time experience at Autohaus. Just entering the show room-I was greeted. A very warm astomphere. Nick Guyton Outstanding. Warm ,friendly and m First time experience at Autohaus. Just entering the show room-I was greeted. A very warm astomphere. Nick Guyton Outstanding. Warm ,friendly and most of all very personable. He introduced me to Service advisor -Chris Clem. He was very Professional- but yet he made me feel very Comfortable. First experience -excellent. More

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Outstanding Everything done perfectly, on time and they made it easy for us with a loaner car. Couldn't ask for any more because they went beyond expectations. Everything done perfectly, on time and they made it easy for us with a loaner car. Couldn't ask for any more because they went beyond expectations. More

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Autohaus BMW rocks! Great service as always. Chris Clem, you're the best. Thank you and your amazing service department for your hard, expedited, and precise work on my Great service as always. Chris Clem, you're the best. Thank you and your amazing service department for your hard, expedited, and precise work on my BMW X-6 50i. More

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Consistent Service We have now had 6 BMW's from 3 different deal ships in St. Louis and this dealership and the teams are by far the best we have experienced. We have h We have now had 6 BMW's from 3 different deal ships in St. Louis and this dealership and the teams are by far the best we have experienced. We have had a consistently client centered approach from the service team (all are great but Chris Clem is our pick) and the sales team seems just as consistent though we have started our experience with Bob Dedert and will look to him in the future. Great overall experience! More

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Amazing people! I had an "electrical system failure" on my way home from work. It was after 5, and was concerned I wouldn't be able to get my car into the shop. I c I had an "electrical system failure" on my way home from work. It was after 5, and was concerned I wouldn't be able to get my car into the shop. I called Autohaus and asked for Chris Clem, as he usually helps me out. He was on the early shift that day, so Patti Kupfer helped me. She told me to bring the car in right away and they would see me (which impressed me). I made it there shortly before closing. Patti was very helpful in checking me in and listening to my concerns about the car. It took a while to figure out what was going on with my car with the gremlin in my car. I give James Pfeifer (technician) a lot of credit for his patience and his diligence in uncovering the root issue, which was exasperated by not having access to the electrical system. The “behind the scenes” techs sometimes get overlooked in a review, but he did great work! I know Victor helped out as well. The issue was going to require a fairly extensive fix. Patti was great about calling me with updates, and Chris helped fill me in on any day Patti was off. As always, I am thoroughly impressed with the Autohaus service team. No one likes to have their car in the shop, but Patti, Chris and James did their absolute best to keep me informed of the progress, cover the associated costs via warranty and do it all with a smile. I would never hesitate to recommend Autohaus service to anyone! More

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Great Service Experience Chris Clem at Autohaus service always does a superb job. He is always polite, knowledgable and provides constant updates for any service longer than a Chris Clem at Autohaus service always does a superb job. He is always polite, knowledgable and provides constant updates for any service longer than a day. He also makes it very easy to do business with. Of all the dealers I have had service with over the years (BMW, Audi, Porche), Chris and Autohaus are the only ones who deliver a consistently positive experience. More

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Buyer (Service Customer) Beware I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that a I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that aside from the door lock job they told me it took the mechanic 1 1/2 hours (at $150/hr labor) to replace a couple small pieces of weather-stripping along the top of the side windows (the roof edge), but when I later replaced nearly identical pieces myself (the adjoining ones), it quite literally took me no longer than 3 minutes to complete both sides! 1 1/2 minutes/side. 3 minutes total! This was rather upsetting to me to realize that these folks, who I trusted, are not forthright with regard to customer labor charges. My advice to customers is to be wise so as not to be taken advantage of, which might mean just going someplace else for service. FYI: with regard to Autohaus' response to this review, let me say here that the leak is totally fixed now that I replaced the other top pieces of weather-stripping myself. I had originally requested that all 4 top pieces be replaced, but they decided on just two after I refused let them replace ALL the roof weather stripping at a huge expense. They did tell me that partial replacement probably wouldn't work, and they seemingly went ahead and threw in the two small pieces with that intention. Autohaus had done a diagnosis on this before (about 6 months earlier), and their chosen course of repair based on this "diagnoses" was completely useless. The lock they "fixed" is also now behaving oddly. I sure hope that it doesn't fall apart. Enough said about all of this. This whole experience has been utterly awful and, for the most part, a waste of money. I'm investing in the time to write this review for no other purpose than to help others make informed decisions about who they do business with. There is no malicious intent here. I wish I had been a bit more informed about what I was heading into before I went where I did for service. More

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Great experience Chris went above and beyond for my car's service needs. Answered all my questions and explained everything. Great customer service and professionali Chris went above and beyond for my car's service needs. Answered all my questions and explained everything. Great customer service and professionalism. Keeps me coming back. More

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Perfect as always I brought my car in for what Ii assumed was a minor fix, Chris and the others in service walked around my car and quickly realized the minor issue was I brought my car in for what Ii assumed was a minor fix, Chris and the others in service walked around my car and quickly realized the minor issue was much bigger. Chris immediately opened a ticket, got me a loaner and put the car in service to determine the extent of the problem. By the end of the afternoon i need three tire and a new rim. Chris had parts and warranty involved and solution was outlined in less than 4 hours. It took a week to repair but that was shipping time. My car is perfect! Chris and the team actually solved the root issue and prevented further issues from happening. More

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