Chris Clem | Page 49

Always great service!!! Great service! Always appreciate the timeliness and completeness. Great waiting area!!! And if I need a loaner.. no issue. It’s a joy to go to Autohau Great service! Always appreciate the timeliness and completeness. Great waiting area!!! And if I need a loaner.. no issue. It’s a joy to go to Autohaus for service, even if I couldn’t get my car there this time. More

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Thank You Autohaus! I just wanted to acknowledge the incredible automotive repair service and customer care I recently received from the Autohaus BMW team. After being s I just wanted to acknowledge the incredible automotive repair service and customer care I recently received from the Autohaus BMW team. After being subjected to an incredibly frustrating repair issue at my hometown BMW dealership, I made the trip down to Autohaus BMW and was treated as a truly valued customer and my automotive issue was quickly resolved. The difference in dealership customer service standards could not have been more apparent.....thank you Autohaus! More

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Excellent Service Never had a bad experience with the service department. Top notch dealership. Would not take our 750 any place else. Chris and Mike are amazing, Never had a bad experience with the service department. Top notch dealership. Would not take our 750 any place else. Chris and Mike are amazing, More

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Great customer service I have been taking my cars to Autohaus for 13 years and have always had great service. Chris Clem is the best and has been taking care of me for the I have been taking my cars to Autohaus for 13 years and have always had great service. Chris Clem is the best and has been taking care of me for the last 8 years. On Friday my car started to hesitate while driving and a warning came on about the drive train. Needless to say, I was very nervous driving the car as it would only go about 30 mph. I called Chris and he told me to come right in. He was able to take me right away, get me a loaner car (which was great since my car has been there for 2 days) and has keep me posted on what is going on with my car. Dealing with the maintenance on my car is one of the easiest things I do thanks to Chris. More

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Once again, Chris is still the best My wife recently took her X1 in for service, and as usual, Chris gave her top-notch care. He got an appointment and loaner very quickly, and called me My wife recently took her X1 in for service, and as usual, Chris gave her top-notch care. He got an appointment and loaner very quickly, and called me right away with a diagnosis. This level of attention to detail is why I have been going to Autohaus since 2003. Much appreciated. More

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Great service consistently I have had BMW’s from three different dealerships in the St. Louis area and this one provides a far more consistent experience in both the sales and s I have had BMW’s from three different dealerships in the St. Louis area and this one provides a far more consistent experience in both the sales and service areas. I never feel pressured, always get the facts, not just a wobbly opinion and feel as though I have associates I can trust. Chris Clem is my service advisor and Bob Dedert is my sales advisor, in case you were wondering. Between me and my wife we have owned 9 BMW’s and wouldn’t go anywhere else for service or the purchase of a BMW. More

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Great Service Experience with Chris Clem Chris is top notch. I always request him when making a service appointment for the two BMW's that we own (and bought)from Autohaus in St. Louis. Chr Chris is top notch. I always request him when making a service appointment for the two BMW's that we own (and bought)from Autohaus in St. Louis. Chris is knowledgeable and a great communicator in terms of expectations on timing and cost. I will continue to ask to work with Chris, More

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Excellent response and communication, great customer service Chris Clem is my service adviser at Autohaus BMW. Chris does an excellent job with keeping me informed about what is going on with my car and always Chris Clem is my service adviser at Autohaus BMW. Chris does an excellent job with keeping me informed about what is going on with my car and always responds very quickly. I have a older project car that I am working on restoring which means I am at the dealership a lot. Chris has been a great resource for help with what the car needs and what it doesn't need and I know that I can trust him. Last time I was in, my car had a squeaking noise that was hard to find. I swung by the dealership after a nearby lunch meeting and Chris personally took me down to the shop to look at the car together and he was actually the one that figured out the squeak. I later found out that he skipped his lunch to do this for me! Jessica at the cashiers desk also provides exceptional service. Jessica is always friendly and cheerful and puts a bright spot on my day. A month or so ago, I was supposed to pick my car up after work. My work day usually starts before 6:30 am and ends after 6:30 at night, so getting over to BMW while they are open can be difficult. I left work early on a Thursday which was the only day that week I could find time to get over to BMW, but I hit an accident on the way and I thought I was going to miss my window to get my car and would have to wait until the next week. When I got there at a little after closing time, I was upset to see all the lights off in the service area, but when I went inside, I found Jessica was waiting there for me with my paperwork ready! Lastly, Brett Midgley was the salesman who sold me my 2015 BMW M3 three years ago. Brett was great then - he was easy to talk to, VERY knowledgeable about the car, and helped me figure out what features to get and what not to get on the car. That really won my trust over when he talked me out of a feature I thought I wanted but turned out would have been a waste of money for me. He made the deal easy and comfortable. But it doesn't stop there, when I see Brett when I am at the dealership getting service, he still comes to talk to me and one time grabbed me and showed me an M4 GTS that they had in, a very rare care and a huge treat for me. I come to Autohaus for the personal touch and the extra level of service. They do a good job with my car and I will continue to come back. More

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Excellent customer experience. Chris Clem is a true professional. During a previous visit for an oil change he recommended new rear tires and provided me with a very competitive quo Chris Clem is a true professional. During a previous visit for an oil change he recommended new rear tires and provided me with a very competitive quote. I scheduled the service appointment and the car was ready for me as promised including the alignment before and after data. More

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Chris, easy to deal with! My engine light went on and Chris got me in right away with a loaner. He takes the time explaining all details and I never feel he's rushing to get t My engine light went on and Chris got me in right away with a loaner. He takes the time explaining all details and I never feel he's rushing to get to another customer. He has great knowledge and insight. Great asset to Autohaus! SMills More

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