Chris Ashland | Page 2

Ryan Auto Mall responded

We take concerns like this very seriously and feel it’s important to clarify the facts for anyone reading this review. At the time of sale, the vehicle had no known mechanical issues, no active warning lights, and no diagnostic trouble codes present. There was no indication of a malfunction prior to delivery, and we did not clear any codes or withhold known information in order to complete the sale. The issue referenced occurred approximately 30 miles after delivery and was not present during inspection, test drive, or at the time the vehicle left our dealership. Regarding condition, the vehicle was fully detailed prior to delivery, and no concerns were raised by the customer at the time of pickup. Had any cosmetic or cleanliness issues been mentioned, we would have addressed them immediately. Although this vehicle was sold as-is, we still worked with the customer once the issue arose. Because the customer was not local and preferred to use their own repair facility, we agreed to that request and reimbursed them $1,500 toward the repair—despite having no obligation to do so. We stand behind our inspection process and our commitment to treating customers fairly. We regret that this situation occurred, but we strongly disagree with the claim that the issue was known or intentionally concealed. Our goal is always transparency and doing the right thing when unexpected issues arise. If the customer has any remaining concerns, we encourage them to contact us directly so we can continue the conversation.

Ryan Auto Mall responded

Thank you for your wonderful review, Kaleiir! We’re thrilled to hear that our team at Ryan Auto Mall Chevrolet of Buffalo was able to provide you with great service and answer all your questions. Our team always strives to create a positive experience for our customers and it’s great to know that you felt that during your visit. We appreciate your feedback and hope to see you again soon! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team